Strategic Account Manager-Boston, MA

📌 Core Information

🔹 Job Title: Strategic Account Manager-Boston, MA

🔹 Company: Rewards Network

🔹 Location: Boston, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the main business contact for existing restaurant owners in a defined region.
• Ensuring client satisfaction, retention, and contract renewals.
• Conducting up-sell conversations to communicate the added value of RN’s products and services.
• Regularly meeting with clients to review reporting and address concerns.

ASSUMPTION: This position requires a proactive approach in maintaining and growing existing client relationships, suggesting a focus on both client management and sales skills.

📋 Key Responsibilities

✅ Collaborate with Account Executives for account renewals and upselling opportunities.

✅ Consistently manage current clients to reduce attrition.

✅ Conduct onboarding and welcome appointments for new clients.

✅ Engage existing clients for merchant cash advance products, meeting monthly targets.

✅ Confirm and update business information on company platforms.

✅ Provide business intelligence insights and consult on client growth or challenges.

✅ Spend significant time visiting clients within assigned geography.

ASSUMPTION: The emphasis on field visits suggests a preference for candidates who thrive in face-to-face customer interactions.

🎯 Required Qualifications

Education: Bachelor's Degree strongly preferred; alternative educational paths with relevant experience are considered.

Experience: Previous account management and customer service experience required.

Required Skills:

• CRM Systems proficiency (e.g., Salesforce)
• Excellent interpersonal, written, and verbal communication skills
• Technical proficiency with MS Office suite

Preferred Skills:

• Experience with AS400 systems
• High-touch customer service delivery

ASSUMPTION: A strong technical acumen is implied, given the need for CRM and data analytics proficiency.

💰 Compensation & Benefits

Salary Range: $75,000 - $80,000 USD

Benefits:

• Competitive base salary with bonus incentives
• 401(k) with company match
• Comprehensive health and wellness benefits
• Generous Paid Time Off (PTO) and company holidays

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary and benefits package is competitive for the industry, indicating a well-rounded compensation strategy.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services in the restaurant and hospitality sector, leveraging advanced technology for loyalty programs and data analytics.

Company Size: 201-500 employees, suggesting a dynamic yet intimate working environment.

Founded: 1984, with a long-standing reputation in enhancing dining experiences and restaurant profitability.

Company Description:

• Leading fintech company with a focus on restaurant industry solutions.
• Provides marketing, loyalty rewards programs, and capital solutions.
• Harnesses technology and data analytics to drive success.

Company Specialties:

• Restaurant Loyalty Programs
• Financial Services
• Data Analysis and Customer Feedback

Company Website: https://www.rewardsnetwork.com

ASSUMPTION: The data analytics and technology-driven approach suggests an innovative company culture focused on growth and client engagement.

📊 Role Analysis

Career Level: Mid-level position requiring a balance of experience and strategic thinking.

Reporting Structure: Reports to the Regional Sales Managers, indicating strategic oversight and support.

Work Arrangement: Primarily on-site with significant fieldwork to foster client relations.

Growth Opportunities:

• Potential progression to senior account management roles.
• Opportunity to enhance strategic decision-making skills.
• Exposure to a diverse client base enhances career versatility.

ASSUMPTION: There's a strong focus on professional development, with opportunities for career advancement and skills enhancement.

🌍 Location & Work Environment

Office Type: On-site, with field visits requiring a dynamic work approach.

Office Location(s): Based in Boston, MA, covering the local restaurant industry.

Geographic Context:

• Vibrant restaurant scene offering diverse client opportunities.
• Located in a bustling city that demands robust dining solutions.
• Access to extensive business networks within Boston's economic landscape.

Work Schedule: Standard business hours with field flexibility.

ASSUMPTION: The role necessitates flexibility and adaptability to meet varied client schedules and locations.

💼 Interview & Application Insights

Typical Process:

• Initial screening call to assess skills and experience.
• Interview with hiring manager focusing on client management experience.
• Final interview may assess strategic thinking and field readiness.

Key Assessment Areas:

• Client relationship management
• Upselling and retention strategies
• Technical and CRM proficiency

Application Tips:

• Highlight previous account management success stories.
• Demonstrate proficiency with CRM and data analytics tools.
• Be prepared to discuss strategic client engagement approaches.

ATS Keywords: Account Management, Customer Service, CRM, Sales Strategy, Client Engagement

ASSUMPTION: Emphasizing a mix of technical skills and client management experience will strengthen the application.

🛠️ Tools & Technologies

• Salesforce (CRM)
• AS400 (Preferred)
• MS Office Suite (Excel, Word, PowerPoint, Outlook)

ASSUMPTION: Experience with these tools is essential to effectively manage client relationships and streamline sales processes.

👔 Cultural Fit Considerations

Company Values:

• Collaborative problem-solving
• Ownership and accountability
• Diverse and inclusive work environment

Work Style:

• Proactive and client-focused
• Adaptable in fast-paced environments
• Results-driven with a strategic approach

Self-Assessment Questions:

• How do you handle rapidly changing client needs?
• Describe a time you successfully retained a key account.
• How do you utilize CRM systems to enhance client interactions?

ASSUMPTION: The company values employees who are innovative and adaptable, with a strong focus on client satisfaction.

⚠️ Potential Challenges

• Managing multiple client accounts simultaneously
• Navigating varied client expectations and demands
• Balancing on-site and field responsibilities
• Achieving upselling targets in a competitive market

ASSUMPTION: The role requires strong organizational skills and adaptability to handle customer dynamics and market changes effectively.

📈 Similar Roles Comparison

• Similar roles often require a mix of sales and relationship management skills.
• This position distinguishes itself by its emphasis on fieldwork and direct client interaction.
• Compensation packages in similar roles often include performance-based incentives.

ASSUMPTION: The field-focused nature of the role may appeal to candidates seeking a dynamic, client-facing position.

📝 Sample Projects

• Developing a client retention strategy for a local restaurant group
• Leading a cross-functional effort to optimize client onboarding
• Implementing data-driven upsell initiatives tailored to client needs

ASSUMPTION: Projects focus on enhancing client relationships and leveraging data for strategic sales growth.

❓ Key Questions to Ask During Interview

• How does Rewards Network support continuous professional development?
• What metrics are used to assess success in this role?
• Can you describe the typical career progression for a Strategic Account Manager here?
• How does the company maintain a balance between technology and personal client interactions?
• What challenges might I face when working in this geographic region?

ASSUMPTION: These questions help understand company culture, expectations, and opportunities for growth within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience in account management.
• Prepare a cover letter that speaks to your ability to manage client relationships.
• Gather any success metrics and client testimonials for discussion during interviews.
• Be ready to discuss your experience with CRM systems and data analysis.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.