Strategic Account Partner

📌 Core Information

🔹 Job Title: Strategic Account Partner

🔹 Company: Thermo Fisher Scientific

🔹 Location: Horsham, West Sussex, United Kingdom

🔹 Job Type: Full-Time

🔹 Category: Biotechnology Research

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing client-specific inboxes and quotation requests
• Collaborating with Global Relationship Director (GRD) and cross-functional teams
• Ensuring accurate and timely responses to clients
• Providing exceptional customer service and client support
• Analyzing and trending quoting issues to improve processes

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work well under pressure. It also demands a proactive approach to problem-solving and excellent communication skills.

📋 Key Responsibilities

✅ Manage client-specific inbox, ensuring timely acknowledgement and issuance of responses to quotation requests

✅ Accurate maintenance of quotation tracker, documenting actions and responsibilities

✅ Allocate tasks, queries, and critical issues to the Global Relationship Director (GRD)

✅ Review incoming requests and ensure adequacy of Request for Quotation (RFQ) for submission

✅ Forward 'New Study' requests to the GRD for preparation

✅ Conduct reviews of Change Orders, and proposals prepared related to ‘Programme Extensions’ and ‘AQUIRe Activities’ prior to issuance to client

✅ Facilitate distribution of quotes to clients for approval

✅ Maintain the PO mailbox, identifying received Purchase Orders (POs) and progressing opportunities to 'Closed-Won' status

✅ Handle inquiries and raise concerns to the GRD and other team members if required

✅ Provide exceptional customer service, exceeding client expectations

✅ Advise and mentor clients on the efficient use of Fisher Clinical Services capabilities

✅ Participate in activities, such as teleconferences, to gather information for comprehensive price quotations

✅ Support Quotes Specialists in creating or amending quotes and Change Orders, ensuring high-quality output

✅ Analyze and trend quoting issues, supporting solution development and delivery of training

✅ Assist in training new employees on client-specific quotation processes

✅ Undertake other duties as requested by line management in support of designated accounts

ASSUMPTION: This role involves a high level of multitasking and requires the ability to prioritize workloads effectively.

🎯 Required Qualifications

Education: Educated to a reasonable standard

Experience: Ideally, more than 2 years of experience within CTD in an operational or customer service role

Required Skills:

• Proven experience in writing business proposals and technical documents, specifically for clients
• Proven experience in managing workload, prioritization, and adaptability
• Ability to meet timelines and offer support to meet client needs
• Excellent attention to detail and experience in data analysis and translation
• Proactive in identifying issues and driving solutions
• Robust IT skills, especially in MS Word and Excel
• Ability to work under pressure and demonstrate flexibility to evolving business needs

Preferred Skills:

• Experience with Salesforce
• Knowledge of clinical trial processes

ASSUMPTION: While not explicitly stated, experience in the clinical trial domain (CTD) and familiarity with Salesforce would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (Estimated based on industry standards for the role and location)

Benefits:

• Competitive benefits package
• Opportunities for career growth and development
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Employee assistance program

Working Hours: Standard (Mon-Fri), 40 hours per week

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in the United Kingdom. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Thermo Fisher Scientific is a leading global biotechnology product development and manufacturing company that provides a wide range of products and services to the pharmaceutical and biotechnology industries.

Company Size: With over 98,000 employees, Thermo Fisher Scientific is a large organization that offers numerous opportunities for career growth and development.

Founded: The company was founded in 2006 through the merger of Thermo Electron and Fisher Scientific.

Company Description:

• Thermo Fisher Scientific is the world leader in serving science, with annual revenue of approximately $40 billion
• Their mission is to enable customers to make the world healthier, cleaner, and safer
• The company offers a wide range of products and services, including analytical instruments, laboratory equipment, lab services, specialty diagnostics, life sciences, pharma services, and CDMO

Company Specialties:

• Analytical Instruments
• Laboratory Supply Chain Programs and eCommerce
• Laboratory Equipment
• Lab Services
• Specialty Diagnostics
• Life Sciences
• Pharma Services
• and CDMO

Company Website: thermofisher.com

ASSUMPTION: Thermo Fisher Scientific is a large, global organization with a strong focus on innovation and customer service. This role offers the opportunity to work with a wide range of clients and contribute to the company's mission.

📊 Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in a customer service or operational role within the clinical trial domain. It offers opportunities for career growth and development within the company.

Reporting Structure: The Strategic Account Partner will report directly to the Global Relationship Director (GRD) and work closely with cross-functional teams, including global quoting functions, Fisher Clinical Services (FCS) and/or Pharma Services Group (PSG) project teams, CSOS, and Subject Matter Experts.

Work Arrangement: This is an on-site role, with standard working hours (Mon-Fri, 40 hours per week). The role may require flexibility to meet client needs and deadlines.

Growth Opportunities:

• Progression to a senior or management role within the client services or account management team
• Expansion of responsibilities to cover additional clients or accounts
• Opportunities to work on high-profile or complex projects

ASSUMPTION: This role offers a clear path for career progression and the opportunity to work on challenging and rewarding projects.

🌍 Location & Work Environment

Office Type: The role is based in the company's Horsham, West Sussex office in the United Kingdom.

Office Location(s): 168 Third Avenue, Waltham, MA, US (Global Headquarters); Horsham, West Sussex, UK (European Headquarters)

Geographic Context:

• The Horsham office is located in the South East of England, approximately 30 miles from London
• The area offers a mix of urban and rural environments, with easy access to major transport links
• The office is close to local amenities, including shops, restaurants, and public transport

Work Schedule: Standard working hours (Mon-Fri, 40 hours per week) with the possibility of flexible working to meet client needs and deadlines.

ASSUMPTION: The Horsham office provides a modern and collaborative work environment, with easy access to local amenities and transport links.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• In-depth interview with the Global Relationship Director (GRD) and other team members
• Final interview with the HR department

Key Assessment Areas:

• Problem-solving skills and ability to work under pressure
• Excellent communication and interpersonal skills
• Attention to detail and data analysis skills
• Proactivity in identifying issues and driving solutions
• Familiarity with Salesforce and clinical trial processes (preferred)

Application Tips:

• Highlight relevant experience in customer service, proposal writing, and data analysis
• Tailor your resume to emphasize skills and experiences relevant to the role
• Prepare examples of how you have handled complex client requests or challenging situations
• Research Thermo Fisher Scientific and the clinical trial domain to demonstrate your understanding of the industry

ATS Keywords: Client Management, Proposal Writing, Data Analysis, Salesforce, Customer Service, Problem-Solving, Attention to Detail, Clinical Trial Processes

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should tailor their application materials to highlight their relevant skills and experiences.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite (Word, Excel)
• Email client (e.g., Outlook, Gmail)

ASSUMPTION: Familiarity with Salesforce and Microsoft Office Suite is essential for this role. Candidates should be comfortable using these tools to manage client requests and track quotation activities.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Quality
• Innovation
• Performance
• Teamwork

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on delivering high-quality output
• Adaptable and able to work well under pressure

Self-Assessment Questions:

• Do you have experience working in a fast-paced, customer-focused environment?
• Are you comfortable using Salesforce and other relevant tools to manage client requests?
• Can you demonstrate strong problem-solving skills and the ability to work well under pressure?

ASSUMPTION: Thermo Fisher Scientific values employees who are collaborative, results-driven, and able to work well under pressure. Candidates should be able to demonstrate these qualities in their application and interview.

⚠️ Potential Challenges

• Managing a high volume of client requests and tight deadlines
• Working with complex and sometimes ambiguous client requirements
• Navigating a large and sometimes complex organizational structure
• Adapting to changes in client needs and priorities

ASSUMPTION: This role can be challenging at times, but it also offers the opportunity to work with a wide range of clients and contribute to the company's mission.

📈 Similar Roles Comparison

• Compared to other account management roles, this position places a greater emphasis on proposal writing and data analysis
• Unlike some other roles in the clinical trial domain, this position focuses more on client services and less on scientific or technical aspects
• Career progression in this role may involve moving into a senior or management position within the client services or account management team

ASSUMPTION: This role offers a unique blend of client services, proposal writing, and data analysis, making it an attractive opportunity for candidates with relevant skills and experiences.

📝 Sample Projects

• Managing a complex client request involving multiple stakeholders and tight deadlines
• Analyzing quotation trends to identify opportunities for process improvement
• Training new employees on client-specific quotation processes

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges associated with this role.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in this role?
• How does this role fit into the broader client services and account management team?
• What opportunities are there for career growth and development within the company?
• How does the company support employees in managing work-life balance?
• What is the company's approach to innovation and continuous improvement?

ASSUMPTION: These questions will help candidates better understand the role, the company culture, and the opportunities for career growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the job posting
• Tailor your resume to highlight relevant skills and experiences, such as customer service, proposal writing, and data analysis
• Prepare a cover letter that explains your interest in the role and the company, and how your skills and experiences make you a strong fit
• If applicable, prepare examples of your work or projects that demonstrate your relevant skills and experiences
• Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.