Strategic Account Partner

📌 Core Information

🔹 Job Title: Strategic Account Partner

🔹 Company: Thermo Fisher Scientific

🔹 Location: Horsham, United Kingdom (Remote)

🔹 Job Type: Full-Time

🔹 Category: Biotechnology Research

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote (UK)

🚀 Job Overview

Key aspects of this role include:

• Managing client-specific inboxes and ensuring timely responses to quotation requests
• Accurately maintaining quotation trackers and allocating tasks to the Global Relationship Director (GRD)
• Reviewing incoming requests and facilitating quote distribution to clients
• Providing exceptional customer service and advising clients on Fisher Clinical Services capabilities
• Collaborating with various teams, including global quoting functions, CSOS, and Subject Matter Experts

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work independently and in a team environment. The ideal candidate will have experience in customer service or a related field and be comfortable working with clients and various teams.

📋 Key Responsibilities

✅ Manage client-specific inbox, ensuring timely acknowledgement and issuance of responses to quotation requests

✅ Accurate maintenance of quotation tracker, documenting actions and responsibilities

✅ Allocate tasks, queries, and critical issues to the Global Relationship Director (GRD)

✅ Review incoming requests and ensure adequacy of Request for Quotation (RFQ) for submission

✅ Forward \"New Study\" requests to the GRD for preparation

✅ Conduct reviews of Change Orders, and proposals prepared related to ‘Programme Extensions’ and ‘AQUIRe Activities’ prior to issuance to client

✅ Facilitate distribution of quotes to clients for approval

✅ Maintain the PO mailbox, identifying received Purchase Orders (POs) and progressing opportunities to \"Closed-Won\" status

✅ Handle inquiries and raise concerns to the GRD and other team members if required

✅ Provide exceptional customer service, exceeding client expectations

✅ Advise and mentor clients on the efficient use of Fisher Clinical Services capabilities

✅ Participate in activities, such as teleconferences, to gather information for comprehensive price quotations

✅ Support Quotes Specialists in creating or amending quotes and Change Orders, ensuring high-quality output

✅ Analyze and trend quoting issues, supporting solution development and delivery of training

✅ Assist in training new employees on client-specific quotation processes

✅ Undertake other duties as requested by line management in support of designated accounts

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work under pressure. The ideal candidate will be comfortable working with clients and various teams and have experience in customer service or a related field.

🎯 Required Qualifications

Education: Educated to a reasonable standard

Experience: Ideally, more than 2 years of experience within CTD in an operational or customer service role

Required Skills:

• Proven experience in writing business proposals and technical documents, specifically for clients
• Proven experience in managing workload, prioritization, and adaptability
• Ability to meet timelines and offer support to meet client needs
• Excellent attention to detail and experience in data analysis and translation
• Proactive in identifying issues and driving solutions
• Robust IT skills, especially in MS Word and Excel
• Ability to work under pressure and demonstrate flexibility to evolving business needs

Preferred Skills:

• Experience with Salesforce

ASSUMPTION: While not explicitly stated, experience in the biotechnology or life sciences industry would be beneficial for this role. Additionally, familiarity with Thermo Fisher Scientific's products and services would be an asset.

💰 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (Estimated based on industry standards for similar roles and experience levels)

Benefits:

• Competitive benefits package
• Opportunities for professional development and growth
• Flexible working arrangements

Working Hours: Standard (Mon-Fri, 9:00 AM - 5:30 PM, with a 30-minute lunch break)

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary depending on the candidate's qualifications and Thermo Fisher Scientific's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Thermo Fisher Scientific operates in the Biotechnology Research industry, focusing on serving science to make the world healthier, cleaner, and safer. The company offers a wide range of products and services, including analytical instruments, laboratory equipment, and lab services.

Company Size: Thermo Fisher Scientific is a large organization with over 10,000 employees worldwide. This size allows for diverse career opportunities and a robust support network for employees.

Founded: Thermo Fisher Scientific was founded in 2006 through the merger of Thermo Electron and Fisher Scientific.

Company Description:

• Thermo Fisher Scientific is the world leader in serving science, with annual revenue of approximately $40 billion
• The company's mission is to enable customers to make the world healthier, cleaner, and safer
• Thermo Fisher Scientific offers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands

Company Specialties:

• Analytical Instruments
• Laboratory Supply Chain Programs and eCommerce
• Laboratory Equipment
• Lab Services
• Specialty Diagnostics
• Life Sciences
• Pharma Services and CDMO

Company Website: www.thermofisher.com

ASSUMPTION: Thermo Fisher Scientific's extensive product portfolio and global presence provide employees with ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in customer service, operations, or a related field. It offers an opportunity to grow within Thermo Fisher Scientific's global organization.

Reporting Structure: The Strategic Account Partner will report directly to the Global Relationship Director (GRD) and collaborate with various teams, including global quoting functions, CSOS, and Subject Matter Experts.

Work Arrangement: This role is remote, with a flexible work arrangement that allows for a healthy work-life balance.

Growth Opportunities:

• Progression within Thermo Fisher Scientific's global organization
• Expansion of responsibilities based on performance and business needs
• Access to professional development opportunities and training programs

ASSUMPTION: The Strategic Account Partner role offers a unique opportunity to gain experience working with global clients and various teams within Thermo Fisher Scientific. This experience can serve as a strong foundation for future career growth within the organization.

🌍 Location & Work Environment

Office Type: Remote (UK)

Office Location(s): Horsham, United Kingdom

Geographic Context:

• Horsham is a town in West Sussex, England, with a population of approximately 55,000
• The town offers a mix of urban and rural living, with easy access to London and the South Coast
• Horsham has a vibrant cultural scene, with numerous shops, restaurants, and cafes

Work Schedule: Standard (Mon-Fri, 9:00 AM - 5:30 PM, with a 30-minute lunch break)

ASSUMPTION: The remote work arrangement for this role allows for a flexible work-life balance, with the opportunity to work from home or a nearby co-working space if preferred.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-depth interview with the Global Relationship Director (GRD) and other team members
• Final interview with the HR department

Key Assessment Areas:

• Customer service skills and experience
• Attention to detail and data analysis abilities
• Problem-solving skills and adaptability
• Communication and teamwork skills

Application Tips:

• Highlight relevant experience in customer service, operations, or a related field
• Demonstrate strong attention to detail and data analysis skills in your resume and cover letter
• Showcase your problem-solving skills and adaptability through examples from previous roles
• Tailor your application to emphasize your fit with Thermo Fisher Scientific's company culture and values

ATS Keywords: Customer Service, Quotation Management, Proposal Writing, Client Management, Data Analysis, Attention to Detail, Problem Solving, Teamwork, Adaptability

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the company's current hiring practices.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite (Word, Excel)
• Customer Relationship Management (CRM) software

ASSUMPTION: The Strategic Account Partner role may require the use of additional tools and technologies, depending on the specific needs of the assigned clients and teams.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Quality
• Safety
• Respect
• Excellence
• Innovation
• Accountability
• Collaboration

Work Style:

• Results-driven
• Collaborative
• Adaptable
• Customer-focused
• Detail-oriented

Self-Assessment Questions:

• Do you have experience working with global clients and managing their requests?
• Are you comfortable working in a fast-paced, dynamic environment and adapting to changing priorities?
• Do you possess strong attention to detail and data analysis skills?
• Are you a team player with excellent communication and collaboration skills?

ASSUMPTION: Thermo Fisher Scientific values diversity and inclusion, and encourages applicants from all backgrounds to apply for this role.

⚠️ Potential Challenges

• Managing multiple client requests and priorities simultaneously
• Working with tight deadlines and meeting client expectations
• Adapting to changes in business needs and priorities
• Navigating a large, global organization and its various teams and processes

ASSUMPTION: The Strategic Account Partner role may present unique challenges, but also offers significant opportunities for growth and development within Thermo Fisher Scientific's global organization.

📈 Similar Roles Comparison

• This role is similar to an Account Manager or Client Relationship Manager position, but with a focus on quotation management and customer service
• Unlike other customer service roles, this position requires strong attention to detail and data analysis skills, as well as experience in proposal writing
• This role offers the opportunity to work with global clients and collaborate with various teams within Thermo Fisher Scientific

ASSUMPTION: While this role shares similarities with other customer service and account management positions, its unique focus on quotation management and customer service sets it apart.

📝 Sample Projects

• Managing a high-volume client inbox and ensuring timely responses to quotation requests
• Reviewing and approving Change Orders and proposals for a large-scale clinical trial
• Collaborating with global quoting functions and Subject Matter Experts to create comprehensive price quotations

ASSUMPTION: The Strategic Account Partner role offers a diverse range of projects and responsibilities, depending on the specific needs of the assigned clients and teams.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role fit into the broader organization, and what opportunities are there for growth and development?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Thermo Fisher Scientific support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how does this role fit into that philosophy?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in customer service, operations, or a related field
• Prepare examples of your problem-solving skills and adaptability from previous roles
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.