Strategic Account Specialist - Retail focus

📌 Core Information

🔹 Job Title: Strategic Account Specialist - Retail Focus

🔹 Company: RR Donnelley

🔹 Location: Warrenville, Illinois, United States

🔹 Job Type: On-site (with potential hybrid)

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as a liaison between customers, sales, and production facilities.
• Coordinating production to meet service agreements and customer expectations.
• Providing consulting to enhance customer satisfaction and business processes.
• Being the primary contact for strategic retail accounts across multiple locations.

ASSUMPTION: Based on the job description, the role may involve significant project management and communication to align various teams and processes effectively with evolving customer needs.

📋 Key Responsibilities

✅ Apply knowledge of customers' business to develop processes that deliver quality and solutions.

✅ Communicate requirements to production/service providers.

✅ Partner with sales to execute strategic customer plans and build contract provisions.

✅ Manage high-profile accounts across multiple plants/providers.

✅ Recommend process improvements for quality, satisfaction, and cost efficiency.

✅ Oversee production from sale to delivery, ensuring customer requirements are met.

✅ Enter orders, issue/revise instructions, and coordinate material delivery.

✅ Maintain active communication for job status updates and resolve production issues.

✅ Provide leadership and career development to junior Account Specialists.

ASSUMPTION: These responsibilities suggest an emphasis on proactive problem-solving, strategic account management, and a strong understanding of production logistics.

🎯 Required Qualifications

Education: Bachelor's degree in a related discipline

Experience: 5+ years of relevant work experience

Required Skills:

• Customer Relationship Management
• Production Coordination
• Process Improvement
• Problem Solving

Preferred Skills:

• Advanced Microsoft Office skills
• Experience with global account management

ASSUMPTION: The preferred skills section extrapolates the possible advantageous skills inferred from the key responsibilities and company profile.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive based on industry standards and experience

Benefits:

• Healthcare plans
• Retirement savings plans
• Career development opportunities

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Based on the company's size and industry, the benefits are assumed to be robust, supporting both personal health and professional growth.

📌 Applicant Insights

🔍 Company Context

Industry: Manufacturing, specializing in marketing and supply chain solutions

Company Size: Over 30,000 employees, providing a wide network and diverse career paths

Founded: Information not specified; well-established in the industry

Company Description:

• Global leader in marketing and supply chain solutions
• Innovative services that integrate creativity with technology
• Significant impact on customer engagement worldwide

Company Specialties:

• Forms
• End-to-end solutions
• Creative execution

Company Website: http://www.rrd.com

ASSUMPTION: The description leverages the company's global presence and integration of creative services to explain possible career advancement and innovation-focused roles.

📊 Role Analysis

Career Level: Mid to senior, focusing on strategy and coordination

Reporting Structure: Reports likely to a senior account director or regional manager

Work Arrangement: Primarily on-site with remote flexibility for hybrid work settings

Growth Opportunities:

• Potential for advancement into senior management roles
• Involvement in cross-functional projects
• Opportunities to drive strategic initiatives

ASSUMPTION: The role offers growth through exposure to high-profile accounts and strategic management opportunities, facilitating professional development.

🌍 Location & Work Environment

Office Type: Professional business environment with necessary technological support

Office Location(s): Warrenville, Illinois, with potential travel to other facilities

Geographic Context:

• Located in a business-friendly area
• Access to major transportation links
• Proximity to corporate headquarters in Chicago adds opportunities for engagement with senior leadership

Work Schedule: Standard business hours with potential for flexible scheduling

ASSUMPTION: The location and work environment are conducive to productivity with access to major company resources and leadership.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone or virtual interview with HR
• Technical or task-based assessment

Key Assessment Areas:

• Strategic thinking and problem-solving
• Relationship and account management
• Adaptability and communication skills

Application Tips:

• Highlight experience with complex project management
• Showcase examples of process improvements and strategic initiatives
• Emphasize communication and leadership capabilities

ATS Keywords: Strategic planning, client management, production coordination, communication

ASSUMPTION: The insight into interview and application processes derives from standard practices within similar corporates for roles of this nature.

🛠️ Tools & Technologies

• Microsoft Windows and Office Suite
• Industry-specific CRM platforms
• Project management software

ASSUMPTION: Based on the job's responsibilities, these technologies will support the primary functions of client management and production coordination.

👔 Cultural Fit Considerations

Company Values:

• Innovation and creativity
• Commitment to customer satisfaction
• Integrity and ethical practices

Work Style:

• Collaborative and team-oriented
• Proactive and self-motivated
• Flexible and adaptable to change

Self-Assessment Questions:

• Can you manage multiple projects simultaneously?
• Are you comfortable communicating with senior executives?
• Do you have experience with strategic account management?

ASSUMPTION: Cultural fit considerations are based on industry standards and inferred from company values and global presence.

⚠️ Potential Challenges

• Managing expectations for high-profile accounts
• Balancing multiple complex projects
• Adapting to corporate policy changes
• Maintaining high levels of productivity under pressure

ASSUMPTION: Challenges are inferred from the account management nature of the role, requiring detail orientation and stress management.

📈 Similar Roles Comparison

• Similar companies offer roles with more emphasis on client-facing skills and less on production management.
• Industry peers may provide different tools for production and CRM management.
• Potential for varied compensation packages across the industry for similar roles.

ASSUMPTION: Similar roles emphasize enhancing customer engagements, potentially providing varying benefits dependent on the company's market focus.

📝 Sample Projects

• Coordinating a multinational retail campaign launch
• Implementing a new customer satisfaction monitoring system
• Project managing a transition to sustainable production methods

ASSUMPTION: Sample projects are based on typical tasks associated with a Strategic Account Specialist role in the retail sector.

❓ Key Questions to Ask During Interview

• What is the company's approach to managing high-profile account relationships?
• How does this role interact with cross-functional teams during project executions?
• What tools and processes are in place to support production coordination?
• What are the opportunities for growth in this position?
• How does the company handle process improvement suggestions from its employees?

ASSUMPTION: These questions aim to clarify operational processes and growth within similar industry roles.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a customized resume highlighting relevant experience
• Include a cover letter detailing your strategic account management successes
• Prepare to discuss detailed examples of process improvements during the interview
• Follow up with a thank-you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.