📌 Core Information
🔹 Job Title: Strategic Communications Manager
🔹 Company: CRISP Shared Services, Inc
🔹 Location: Columbia, Maryland, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Public Health, Nonprofit
🔹 Date Posted: April 16, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing strategic communications strategies for assigned customer accounts and programs
- Navigating complex healthcare environments to adapt communications for diverse audiences
- Collaborating cross-functionally to communicate value and impact messaging across various stakeholders
- Supporting the development of internal systems, processes, and collateral to enhance communication services
- Improving market reputation and growth support for the organization nationally
ASSUMPTION: This role requires a strong understanding of healthcare challenges and the ability to communicate complex concepts effectively. The ideal candidate will have experience in communications account management or government/nonprofit program communications management.
📋 Key Responsibilities
✅ Manage the day-to-day execution of strategic communications strategies for assigned customer accounts and programs
✅ Navigate complex and disparate local, state, and national regulatory and cultural healthcare environments
✅ Work cross-functionally with internal and external teams to capture and share value and impact messaging
✅ Support the development of internal systems, processes, and collateral to enhance departmental communication services
✅ Improve market reputation and growth support for the organization nationally and across partner regions/states
✅ Leverage B2B, B2G, and B2C integrated communications strategies as necessary and applicable
✅ Support issues mitigation and management, and advise internal/external stakeholders on best practices
✅ Monitor, analyze, and assess market, industry, and competitor trends and synthesize insights into actionable strategies and tactics
ASSUMPTION: This role requires strong project management skills, the ability to work effectively in cross-functional teams, and the ability to deliver results with limited direction and guidance on tight deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, Public Relations, or a related field
Experience: Minimum of 5 years of communications experience, with at least 2 years of that experience directly managing communications campaigns, accounts, or programs
Required Skills:
- Strong understanding of healthcare market challenges and trends
- Ability to understand and accurately communicate complex healthcare and technology concepts and products
- Ability to interact with senior management and stakeholders appropriately
- Strong collaboration, interpersonal, and influencing skills
- Excellent verbal, written, and interpersonal communication skills with both technical and non-technical audiences
- Ability to evaluate and solve complex problems and issues
Preferred Skills:
- Experience in healthcare or health technology
- Experience in government or nonprofit program communications management
ASSUMPTION: Candidates with experience in healthcare or health technology and either communications account management or government/nonprofit program communications management are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: $90,000 - $110,000 per year, based on experience and qualifications
Benefits:
- Health, dental, vision, life, and disability insurance
- 403(b) plan with discretionary employer match and contributions
- 20 days of Paid Time Off per year, plus 8 company-designated holidays
Working Hours: Full-time, EST hours
ASSUMPTION: The salary range provided is an estimate based on industry standards for a communications manager role in the nonprofit sector. Actual compensation may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: CRISP Shared Services operates in the public health sector, focusing on improving health infrastructure and data exchange technology nationwide.
Company Size: CRISP Shared Services has 51-200 employees, providing a mid-sized organization structure with opportunities for growth and collaboration.
Founded: CRISP Shared Services was founded with a mission to enhance patient care, streamline care coordination, and advance public health through modern, efficient solutions.
Company Description:
- CRISP Shared Services is a nonprofit dedicated to improving health infrastructure and data exchange technology nationwide
- The organization collaborates with various entities to deliver modern, efficient solutions tailored to meet the unique needs of diverse jurisdictions and populations
- CRISP Shared Services provides industry-leading solutions in data modernization and infrastructure deployment across both public and private sectors
Company Specialties:
- Data modernization
- Infrastructure deployment
- Interoperability innovation
Company Website: www.crispsharedservices.org
ASSUMPTION: CRISP Shared Services is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law.
📊 Role Analysis
Career Level: This role is a mid-level management position, offering opportunities for growth and development within the organization.
Reporting Structure: The Strategic Communications Manager will report directly to the Director of Communications and work closely with the Corporate Communications team.
Work Arrangement: This is an on-site position, with the expectation to work EST hours. The role may require occasional travel for events and conferences.
Growth Opportunities:
- Potential to evolve into full-time strategic communications account and program management within the first year
- Opportunities to work on national and regional projects, expanding skills and impact
- Possibility to collaborate with diverse teams and stakeholders, fostering professional growth
ASSUMPTION: This role offers a unique opportunity to work in a dynamic, growing organization and make a significant impact on the healthcare industry.
🌍 Location & Work Environment
Office Type: CRISP Shared Services operates a professional office environment, with opportunities for collaboration and growth.
Office Location(s): 10480 Little Patuxent Pkwy, Columbia, MD 21044
Geographic Context:
- Columbia, Maryland, is a suburban city located near Baltimore and Washington D.C.
- The area offers a mix of urban and suburban living, with access to various amenities and cultural attractions
- The region is home to a diverse healthcare ecosystem, providing ample opportunities for collaboration and growth
Work Schedule: Full-time, with the expectation to work EST hours. Occasional travel may be required for events and conferences.
ASSUMPTION: The ideal candidate will be comfortable working in an on-site environment and collaborating with team members in person.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess communication skills and cultural fit
- In-person or virtual interview with the Director of Communications and other team members to discuss the role and qualifications
- Final interview or presentation to discuss the candidate's approach to strategic communications and account management
Key Assessment Areas:
- Communication skills and the ability to adapt messaging for diverse audiences
- Understanding of healthcare market challenges and trends
- Problem-solving skills and the ability to work effectively in cross-functional teams
- Cultural fit and alignment with CRISP Shared Services' mission and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of healthcare market challenges and trends in your application materials
- Prepare for interview questions that assess your communication skills, problem-solving abilities, and cultural fit
ATS Keywords: Strategic Communications, Account Management, Public Relations, Healthcare Knowledge, Project Management, Cross-Functional Teams, Market Trends, Cultural Fit
ASSUMPTION: CRISP Shared Services uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The ideal candidate will have experience with common office productivity tools and project management software. Familiarity with communication and collaboration platforms is also beneficial.
👔 Cultural Fit Considerations
Company Values:
- Collaboration: CRISP Shared Services values a team-oriented approach to problem-solving and innovation
- Expertise: The organization seeks individuals with deep knowledge and experience in their respective fields
- Integrity: CRISP Shared Services is committed to upholding the highest ethical standards in all aspects of its work
Work Style:
- Dynamic: The ideal candidate will thrive in a fast-paced, growing organization
- Adaptable: This role requires the ability to adapt to changing priorities and environments
- Collaborative: Strong interpersonal and teamwork skills are essential for success in this role
Self-Assessment Questions:
- How do you approach adapting communications for diverse audiences in complex healthcare environments?
- Can you provide an example of a time when you successfully managed multiple projects simultaneously and delivered results under tight deadlines?
- How do you ensure that your work aligns with CRISP Shared Services' mission and values, even when faced with challenging circumstances?
ASSUMPTION: CRISP Shared Services seeks candidates who are passionate about their work, committed to the organization's mission, and eager to contribute to its growth and success.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously in a fast-paced, growing organization
- Navigating complex and disparate local, state, and national regulatory and cultural healthcare environments
- Adapting communications strategies and tactics to reflect evolving market trends and headwinds
- Balancing the demands of corporate communications priorities and account-based strategic communications initiatives
ASSUMPTION: The ideal candidate will be comfortable working in a dynamic, evolving environment and able to adapt to changing priorities and demands.
📈 Similar Roles Comparison
- This role differs from other communications manager positions in its focus on strategic communications account management and its unique healthcare context
- CRISP Shared Services' nonprofit status offers a distinct organizational culture and set of priorities compared to for-profit entities
- This role provides opportunities for growth and development within a mid-sized organization, with potential to take on more responsibility and leadership as the company expands
ASSUMPTION: Candidates should consider their career goals and preferences when comparing this role to other opportunities in the field.
📝 Sample Projects
- Developing and implementing a strategic communications plan for a new healthcare data network launch
- Managing a crisis communications response to a data breach or other significant event
- Collaborating with cross-functional teams to create and execute a thought leadership campaign showcasing CRISP Shared Services' expertise and impact in the healthcare industry
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges that the Strategic Communications Manager may face in this role.
❓ Key Questions to Ask During Interview
- How does this role fit into the organization's long-term strategic communications goals and plans?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does CRISP Shared Services support the professional development and growth of its employees?
- What are the most significant challenges facing the organization, and how can this role contribute to addressing them?
- How does CRISP Shared Services measure the success of its strategic communications initiatives, and what key performance indicators (KPIs) will be used to track progress in this role?
ASSUMPTION: These questions demonstrate the candidate's interest in the role, the organization, and its long-term success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for interview questions that assess your communication skills, problem-solving abilities, and cultural fit
- Research CRISP Shared Services and the healthcare industry to demonstrate your knowledge and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
