📌 Core Information
🔹 Job Title: Strategic Partnerships Manager
🔹 Company: Vetster
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-Time, Hybrid (2 days in-office)
🔹 Category: Veterinary Services
🔹 Date Posted: July 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Leading high-profile enterprise relationships for Vetster's growth and success
- Managing partner onboarding, program execution, and performance monitoring
- Collaborating cross-functionally to meet and exceed partner expectations
- Representing Vetster at partner meetings, conferences, and industry events
ASSUMPTION: This role requires a balance of strategic thinking and executional precision, with a focus on building and maintaining strong relationships with senior partner stakeholders.
📋 Key Responsibilities
✅ Act as the day-to-day lead for a portfolio of strategic partners, building and maintaining trusted relationships with senior partner stakeholders
✅ Deliver ongoing reporting, insights, and strategic updates to ensure alignment and value realization, serving as the internal advocate for partner needs, priorities, and feedback
✅ Lead end-to-end execution of partner pilots, launches, and ongoing programs, coordinating onboarding, training, documentation, and go-to-market activities
✅ Monitor key metrics (engagement, utilization, satisfaction) and take action on trends, identifying opportunities for program optimization, upsell, and renewal
✅ Collaborate with internal teams to meet and exceed partner expectations, translating partner objectives into actionable internal plans and ensuring follow-through
✅ Travel to partner locations to support launches, training, and strategic engagements, representing Vetster at partner meetings, conferences, and industry events as needed
ASSUMPTION: This role involves a mix of strategic planning, operational oversight, and relationship management, with a focus on driving measurable outcomes and ensuring long-term growth and retention.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 4+ years of experience in strategic partnerships, enterprise client success, or partner program management
Required Skills:
- Proven success managing large B2B clients or partnerships with cross-functional coordination
- Highly organized with experience managing complex projects from start to finish
- Comfortable working directly with executives, both internally and externally
- Strong problem-solving and critical thinking abilities
- Exceptional communication skills (verbal, written, and presentation)
- Familiarity with project management platforms (e.g., Jira, Confluence, etc.)
Preferred Skills:
- Experience in healthcare, retail, insurance, or veterinary industries
- Willingness to travel, depending on partnership needs
ASSUMPTION: Candidates should have a proven track record in strategic partnerships or enterprise client success, with strong organizational skills and exceptional communication abilities.
💰 Compensation & Benefits
Salary Range: CAD 80,000 - CAD 120,000 per year (based on experience and market alignment)
Benefits:
- Unlimited access to Vetster for your pets
- Dog-friendly office environment
- Generous vacation and personal day policy
- Comprehensive health and dental benefits for you and your family
- RRSP matching and Employee Stock Option Plan
- Opportunities for career growth and international assignments
- A culture of inclusivity, equity, and team engagement
Working Hours: Full-time, with flexible hours and 2 days per week in the office
ASSUMPTION: The salary range is estimated based on market data for similar roles in the veterinary services industry in Toronto.
📌 Applicant Insights
🔍 Company Context
Industry: Veterinary Services - A rapidly growing industry focused on improving pet well-being and access to care through innovative technology and services.
Company Size: 51-200 employees - Large enough to offer growth opportunities and resources, yet small enough for employees to have a significant impact.
Founded: 2020 - A relatively new company with a strong focus on innovation and growth.
Company Description:
- Vetster is a leading veterinary telehealth and pet care marketplace, offering video, chat, and voice-enabled appointments to pet owners
- Named Pet App of the Year, Vetster is committed to moving the industry forward, creating professional opportunities, and improving animal well-being
- Vetster operates in a cross-functional team environment, with a focus on ownership, accountability, trust, respect, and inclusion
Company Specialties:
- Veterinary telehealth
- Pet care marketplace
- Enterprise partnerships
Company Website: vetster.com
ASSUMPTION: Vetster is a fast-growing company with a strong focus on innovation and improving pet care through technology.
📊 Role Analysis
Career Level: Mid-level to senior - This role offers opportunities for career growth and development within the company.
Reporting Structure: Reports directly to the VP of Sales & Business Development, with cross-functional collaboration with various internal teams.
Work Arrangement: Hybrid - 2 days per week in the office, with the remaining days working remotely.
Growth Opportunities:
- As Vetster continues to grow, there may be opportunities for the Strategic Partnerships Manager to take on additional responsibilities or lead a team
- The company offers international assignments and opportunities for career growth
- Working in a fast-paced, high-growth environment provides ample opportunities for professional development
ASSUMPTION: This role offers significant growth opportunities as Vetster continues to expand and establish itself as a leader in the veterinary services industry.
🌍 Location & Work Environment
Office Type: Midtown Toronto - Located at Yonge and Summerhill, the office is easily accessible by public transportation and offers a dog-friendly environment.
Office Location(s): 14 Birch Avenue, Toronto, Ontario M4V 1C8, CA
Geographic Context:
- Toronto is a multicultural city with a vibrant pet industry, offering ample opportunities for networking and professional growth
- The midtown location provides easy access to various amenities, including restaurants, shops, and parks
- The office is close to public transportation, making it easily accessible for employees
Work Schedule: Full-time, with flexible hours and 2 days per week in the office
ASSUMPTION: The midtown Toronto location offers a convenient and accessible work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Stage 1: Introductory Meeting - A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster, and learn about you
- Stage 2: Skills Interview - A 45-minute Google Meet video interview with Mike Wilson (VP of Sales and Business Development), where he will take you through his team roadmap and learn more about your skills and experience
- Stage 3: In-person behavioral interview at Vetster HQ - A meeting with Mike Wilson (VP of Sales and Business Development), Kristen Johnson (VP of Marketing), and Brody Slacer (VP of Business Operations) to discuss your fit for the role and the company
Key Assessment Areas:
- Strategic thinking and planning
- Relationship management and communication skills
- Problem-solving and critical thinking abilities
- Cross-functional collaboration and teamwork
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with strategic partnerships, enterprise client success, or related fields
- Demonstrate your understanding of Vetster's mission and values, and how your skills and experience align with the company's goals
ATS Keywords: Strategic Partnerships, Enterprise Client Success, Project Management, Communication, Problem-Solving, Critical Thinking, Relationship Management, Performance Monitoring, Cross-Functional Leadership, Program Execution, Data Analysis, Stakeholder Engagement, Training, Onboarding, Sales, Business Development
ASSUMPTION: The interview process is designed to assess your skills, experience, and cultural fit for the role and the company, with a focus on strategic thinking, relationship management, and cross-functional collaboration.
🛠️ Tools & Technologies
- Project management platforms (e.g., Jira, Confluence)
- Communication and collaboration tools (e.g., Google Meet, Slack)
- Data analysis and reporting tools (e.g., Excel, Google Sheets)
ASSUMPTION: The Strategic Partnerships Manager will use various tools and technologies to manage partner relationships, coordinate internal workflows, and monitor performance metrics.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Accountability
- Inclusivity
- Pet-centric focus
Work Style:
- Cross-functional teamwork
- Ownership and accountability
- Trust and respect
- Flexibility and adaptability
- Data-driven decision making
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic startup environment?
- Are you comfortable working directly with executives, both internally and externally?
- Do you have strong problem-solving and critical thinking abilities?
- Are you a proactive communicator with exceptional verbal, written, and presentation skills?
- Do you share Vetster's ambition to build a global high-growth brand in the veterinary services industry?
ASSUMPTION: Vetster values innovation, collaboration, and accountability, with a strong focus on pet-centric care and a culture of inclusivity and team engagement.
⚠️ Potential Challenges
- Managing multiple high-profile enterprise relationships simultaneously
- Balancing strategic planning with operational oversight and executional precision
- Adapting to a fast-paced, high-growth environment with evolving priorities and responsibilities
- Building and maintaining strong relationships with senior partner stakeholders, both internally and externally
ASSUMPTION: The Strategic Partnerships Manager role presents unique challenges, requiring a balance of strategic thinking, operational oversight, and strong relationship management skills.
📈 Similar Roles Comparison
- Compared to other Strategic Partnerships Manager roles, this position offers a greater focus on enterprise client success and cross-functional collaboration
- In the veterinary services industry, this role offers unique opportunities to drive innovation and improve pet care through strategic partnerships
- Career-wise, this role provides ample opportunities for professional growth and development within a fast-paced, high-growth company
ASSUMPTION: This role offers unique opportunities for career growth and development within the veterinary services industry, with a focus on strategic partnerships and enterprise client success.
📝 Sample Projects
- Managing the onboarding and launch of a new enterprise partner, coordinating cross-functional teams to ensure a successful pilot program
- Identifying opportunities for program optimization and upsell, based on performance metrics and partner feedback
- Representing Vetster at industry conferences and events, building relationships with potential partners and stakeholders
ASSUMPTION: The Strategic Partnerships Manager will be involved in various projects, from partner onboarding and program execution to performance monitoring and strategic growth.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the broader organization?
- How does Vetster support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Vetster measure the success of its strategic partnerships, and what are the key performance indicators (KPIs) for this role?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for the interview process by researching Vetster's mission, values, and industry presence
- Follow up with Keltie Neville (People Operations) after submitting your application to confirm receipt and express your interest in the role
- Prepare for the behavioral interview by reflecting on your past experiences and how they relate to the required qualifications and responsibilities for this role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
