📌 Core Information
🔹 Job Title: Strategic Partnerships Manager (Retail) - Zagreb
🔹 Company: Glovo
🔹 Location: Zagreb, Croatia
🔹 Job Type: Full-time, Hybrid (3 office days per week)
🔹 Category: Business Development, Retail, Partnerships
🔹 Date Posted: July 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Driving strategic partnerships with retail businesses to boost Glovo's QCommerce business.
- Managing end-to-end partner relationships, including product integrations, co-marketing efforts, and operational excellence.
- Analyzing partners' business performance and ensuring month-over-month growth.
- Leading contract renegotiations to establish sustainable economics for both parties.
- Closing grocery deals alongside the sales team leader and managing partner assortment.
ASSUMPTION: This role requires a strategic, analytical, and results-driven individual with a strong background in account management or business consulting within the food retail industry.
📋 Key Responsibilities
✅ Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensuring operational excellence.
✅ Onboard new partners on the Glovo platform by providing them with necessary tools and information to start working.
✅ Be responsible for partners' business performance, analyze their main KPIs, and ensure growth month over month. Track and report performance metrics.
✅ Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
✅ Get feedback from partners and translate it into product, marketing, and operations improvement.
✅ Own partner's assortment → category management.
✅ Be responsible for closing grocery deals along with the sales team leader.
✅ Prepare reports and dashboards to present to grocery partners and use as a source of operational improvements.
ASSUMPTION: This role involves a high degree of autonomy and requires strong communication, problem-solving, and analytical skills to succeed.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Experience: Minimum 4 years of experience in Account Management or Business Consulting, mandatory in Food Retail Industry.
Required Skills:
- Analytical mindset.
- Problem solver, looking for the root cause of problems and going for solutions until things happen.
- Perfect written and spoken communication in Croatian and English.
- Customer obsession.
- Proactive, organized, and obsessed with details.
Preferred Skills:
- Experience working with retail partners or in a retail environment.
- Familiarity with Glovo's platform and services.
ASSUMPTION: While the job description lists specific requirements, Glovo is open to considering candidates who may not meet all the listed qualifications but possess transferable skills and a strong desire to learn and grow in the role.
💰 Compensation & Benefits
Salary Range: €45,000 - €60,000 per year (AI-estimated, based on market research and role requirements).
Benefits:
- Enticing equity plan.
- Top-notch private health insurance.
- Monthly Glovo credit.
- Discounts on transportation, food, and kindergarten expenses.
- Discounted gym memberships.
- Extra time off, work from home two days a week, and work from anywhere for up to three weeks a year.
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits.
Working Hours: Full-time, with flexible working hours and the option to work from home two days a week.
ASSUMPTION: The provided salary range is an estimate based on market research and the role's requirements. Actual compensation may vary based on factors such as experience, skills, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Glovo operates in the consumer services industry, focusing on on-demand delivery and multi-category marketplace services.
Company Size: Glovo has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.
Founded: Glovo was founded in 2015 in Barcelona, Spain, and has since expanded to 25 countries across Europe, Central Asia, and Africa.
Company Description:
- Glovo is a pioneering multi-category app connecting users with businesses and couriers, offering on-demand services from local restaurants, grocers, and high street retail stores.
- Glovo's mission is to give everyone easy access to everything within their city, so users can enjoy what they want, when they want, where they want.
- Glovo operates across 25 countries in Europe, Central Asia, and Africa, with a presence in over 1,500 cities.
Company Specialties:
- Information Technology.
- Logistics.
- Q-Commerce.
- Tech.
- Apps.
Company Website: https://about.glovoapp.com/
ASSUMPTION: Glovo's focus on expansion and innovation creates an exciting and dynamic work environment for employees.
📊 Role Analysis
Career Level: This role is at the mid-level management career stage, offering opportunities for growth and development within the organization.
Reporting Structure: The Strategic Partnerships Manager will report directly to the Head of QCommerce or a relevant manager within the organization.
Work Arrangement: This role follows a hybrid work arrangement, with employees working from the office three days a week and remotely for the remaining two days.
Growth Opportunities:
- Progression to a senior or leadership role within the QCommerce team or related departments.
- Expanding responsibilities and managing a team of partnerships managers.
- Cross-functional projects and collaborations with other teams, such as marketing, sales, or operations.
ASSUMPTION: Glovo's fast-paced growth and expansion create ample opportunities for career progression and development within the organization.
🌍 Location & Work Environment
Office Type: Glovo's Zagreb office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): Carrer de Llull, 108, Barcelona, Catalonia 08005, ES (Headquarters); additional offices in other countries, including Zagreb, Croatia.
Geographic Context:
- Zagreb, Croatia, offers a high quality of life, with a rich cultural scene, affordable cost of living, and a well-educated workforce.
- The city's central location in Europe makes it an ideal hub for regional operations and partnerships.
- Zagreb's growing tech industry and startup ecosystem create a vibrant and dynamic work environment.
Work Schedule: Full-time, with flexible working hours and the option to work from home two days a week.
ASSUMPTION: Glovo's hybrid work arrangement and flexible working hours allow employees to maintain a healthy work-life balance while still fostering collaboration and productivity.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Glovo careers portal.
- Phone or video screening to assess communication skills and cultural fit.
- In-depth behavioral and technical interviews with relevant team members and managers.
- Final round interview with the hiring manager or a panel of decision-makers.
Key Assessment Areas:
- Problem-solving skills and analytical thinking.
- Communication and interpersonal skills.
- Cultural fit and alignment with Glovo's values.
- Industry knowledge and understanding of Glovo's business model.
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Demonstrate your understanding of Glovo's business model and the retail industry in your application materials.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and leadership abilities.
ATS Keywords: Account Management, Business Consulting, Retail Partnerships, QCommerce, Strategic Planning, Contract Negotiation, Performance Analysis, Croatian, English.
ASSUMPTION: Glovo's recruitment process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint).
- Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).
- CRM software (e.g., Salesforce, HubSpot, or Zoho CRM).
- Data visualization tools (e.g., Tableau, Power BI, or Looker).
- Project management tools (e.g., Asana, Trello, or Jira).
ASSUMPTION: Glovo uses a variety of tools and technologies to streamline workflows, improve collaboration, and enhance productivity.
👔 Cultural Fit Considerations
Company Values:
- Go Getters: We're proactive, always looking for ways to improve and grow.
- Good Vibes: We're passionate about our mission and creating a positive work environment.
- Stay Humble: We're always looking to learn and improve, and we never stop listening to others.
Work Style:
- Collaborative: We work together to achieve our goals and support each other's success.
- Agile: We adapt quickly to change and embrace new challenges.
- Data-driven: We make decisions based on data and insights, continuously measuring and improving our performance.
Self-Assessment Questions:
- Do I possess a proactive and collaborative work style that aligns with Glovo's values?
- Am I comfortable working in a fast-paced, dynamic environment that requires adaptability and quick decision-making?
- Do I have strong communication skills and the ability to build and maintain effective working relationships with partners and internal teams?
ASSUMPTION: Glovo's company culture emphasizes collaboration, proactivity, and a data-driven approach to decision-making, creating an environment that values innovation, continuous learning, and growth.
⚠️ Potential Challenges
- The fast-paced and dynamic nature of the role may require adaptability and quick decision-making.
- Managing multiple partners and priorities may demand strong organizational skills and time management.
- Working with retail partners may involve navigating complex and evolving business dynamics.
- The hybrid work arrangement may present unique communication and collaboration challenges.
ASSUMPTION: While these challenges exist, Glovo's supportive work environment and focus on employee growth provide ample opportunities to overcome obstacles and succeed in the role.
📈 Similar Roles Comparison
- Compared to traditional account management roles, this position places a greater emphasis on strategic planning, contract negotiation, and performance analysis.
- Unlike other retail-focused roles, this position requires a strong understanding of the on-demand delivery and multi-category marketplace business models.
- Career progression in this role may follow a path similar to other strategic partnerships or business development positions within the tech industry.
ASSUMPTION: This role offers a unique blend of strategic, analytical, and operational responsibilities, making it an attractive opportunity for candidates seeking a challenging and diverse set of experiences.
📝 Sample Projects
- Developing and implementing a strategic plan to expand Glovo's retail partnerships in the Zagreb market.
- Conducting a comprehensive analysis of a key retail partner's business performance and identifying opportunities for growth and optimization.
- Leading a cross-functional team to integrate a new retail partner's inventory management system with Glovo's platform.
ASSUMPTION: These sample projects illustrate the strategic, analytical, and collaborative nature of the role, highlighting the opportunity to drive meaningful impact on Glovo's QCommerce business.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging partnership you've had to manage, and how did you overcome the obstacles?
- How does Glovo support the professional development and growth of its employees in this role?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Glovo measure the success of its QCommerce business, and how will my performance be evaluated in this role?
- What are the most important qualities you're looking for in a candidate for this position?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and provides an opportunity to assess the fit between your career goals and the organization's expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Glovo Careers portal.
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your understanding of Glovo's business model and the retail industry.
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication, and leadership abilities.
- If selected for an interview, practice your presentation skills and be prepared to discuss your approach to strategic partnerships, performance analysis, and contract negotiation.
- Follow up with the hiring manager or recruiter after your interview to express your interest in the role and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
