Strategic Technical Account Manager

📌 Core Information

🔹 Job Title: Strategic Technical Account Manager

🔹 Company: Prosource

🔹 Location: Blue Ash, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Maintaining strategic business relationships with C-level executives in managed IT customer accounts.
• Providing strategic technical guidance through Technology Alignment and Planning (TAP) sessions.
• Developing and updating unique technology roadmaps for each client.
• Growing monthly recurring revenue and maximizing product stack adoption.

ASSUMPTION: The role likely involves significant interaction with upper management and requires a strong understanding of various IT solutions to effectively influence client technology strategies.

📋 Key Responsibilities

✅ Conducting Technical Alignment and Planning (TAP) meetings with customers to discuss performance metrics and technology initiatives.

✅ Creating and updating annual technology budgets for clients and planning future projects.

✅ Supporting change management in both technical and cultural aspects to achieve desired client outcomes.

✅ Serving as the escalation point for resolving customer service and technical problems.

✅ Retaining and growing monthly recurring revenue by closing technology adoption opportunities.

✅ Acting as the liaison and team leader ("Team Quarterback") within their Customer Support Team.

ASSUMPTION: The STAM role is multifaceted, requiring both technical acumen and strong leadership skills, suggesting a balance between customer interaction and team coordination.

🎯 Required Qualifications

Education: 4-year degree

Experience: Experience managing IT requirements for a company with 20+ users, strong problem-solving, and ability to communicate technical needs to non-technical audiences.

Required Skills:

• Technical problem-solving and current IT technology understanding.
• Customer service and communication skills.
• Ability to prioritize and manage multiple priorities effectively.

Preferred Skills:

• Technical certifications (e.g., CompTIA, Microsoft MCP, Cisco/Meraki).
• Experience in IT consulting or management roles.

ASSUMPTION: Candidates are expected to have a balance of technical and interpersonal skills, matching the dual focus on technical account management and client relations.

💰 Compensation & Benefits

Salary Range: Base salary plus monthly bonuses contingent on add-on business closed.

Benefits:

• Opportunities for bonuses based on performance.
• Potential for professional development and training.
• Engagement in a dynamic work environment with leading-edge technology.

Working Hours: Monday through Friday, 8:00 am to 5:00 pm, with possible after-hours work.

ASSUMPTION: The compensation structure emphasizes performance incentives, suggesting a results-driven environment.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 11-50 employees; a small team that may allow for greater individual impact and visibility.

Founded: 2004

Company Description:

• A leading business technology solutions provider recognized for employee engagement.
• Part of the Improving family, emphasizing trust and transparency.
• Offers a broad range of IT services including infrastructure and cloud solutions.

Company Specialties:

• SharePoint and Infrastructure Solutions
• Desktop and Application Management
• Cloud Infrastructure and Windows Migration

Company Website: http://prosource-corp.com

ASSUMPTION: As a small company within a larger network, Prosource could offer both the agility of a smaller company and the resources of a larger consulting network.

📊 Role Analysis

Career Level: Mid to senior level with significant responsibility and room for professional growth.

Reporting Structure: Likely reports to senior management or directly to a department lead.

Work Arrangement: On-site, requiring regular physical presence at the client's location and company office.

Growth Opportunities:

• Potential for leadership development within the Customer Support Team.
• Opportunities to influence client technology strategies significantly.
• Exposure to state-of-the-art technologies and consulting practices.

ASSUMPTION: This role is designed for tech-savvy individuals who thrive in client-facing roles and are seeking to leverage their strategic influence in technology decision-making.

🌍 Location & Work Environment

Office Type: Predominantly client-site based with visits to Prosource's office as needed.

Office Location(s): Blue Ash, Ohio

Geographic Context:

• Blue Ash is a business-friendly area with access to resources and networking opportunities.
• Offers a balance of urban amenities and suburban comfort.
• Easily reachable from major parts of Ohio, enhancing commuting options.

Work Schedule: Consistent weekly hours, with the flexibility required for client site visits.

ASSUMPTION: The job requires significant face-to-face engagement, resulting in limited remote work options, facilitating stronger customer relationships.

💼 Interview & Application Insights

Typical Process:

• Initial application review to verify credentials and experience.
• Phone or virtual interview to assess technical skills and fit.
• On-site or final interview with potential supervisors and team leaders.

Key Assessment Areas:

• Technical knowledge and problem-solving abilities.
• Customer relationship management skills.
• Leadership and team coordination capabilities.

Application Tips:

• Highlight experience in IT solutions and customer relationship management.
• Emphasize achievements in technology strategy and project management.
• Demonstrate understanding of current technology trends impacting businesses.

ATS Keywords: Strategic Account Management, IT Services, Technology Alignment, Customer Engagement, Managed IT

ASSUMPTION: The application process is likely rigorous to ensure candidates fit both the technical and cultural aspects of the role.

🛠️ Tools & Technologies

• CompTIA certifications
• Microsoft MCP
• Cisco/Meraki solutions

ASSUMPTION: Familiarity with these tools and certifications will likely enhance an applicant's fit for the role and their ability to excel in technology alignment tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to transparency and results
• Emphasis on continuous improvement
• Fostering trust and partnership with clients

Work Style:

• Independent and proactive in decision-making
• Collaborative with team and customers
• Adaptive to changing technologies and client needs

Self-Assessment Questions:

• Can you effectively communicate complex technical concepts to non-technical stakeholders?
• Are you able to manage multiple client priorities and maintain strong relationships?
• Do you thrive in scenarios requiring both strategy and hands-on IT problem solving?

ASSUMPTION: The company values innovative thinkers who can work autonomously while maintaining clear communication with team members and clients.

⚠️ Potential Challenges

• Balancing multiple client demands and priorities.
• Adapting to dynamic technological advancements.
• Ensuring the value of products and services is understood by clients.
• Influencing decision makers in technology adoption.

ASSUMPTION: The role is demanding and requires a dynamic individual comfortable with navigating varying client environments and expectations.

📈 Similar Roles Comparison

• IT Account Managers typically focus less on strategic planning and more on day-to-day client issues.
• Technical Consultants may be less involved in ongoing client relationship management.
• Sales Engineers focus more on pre-sales support rather than end-client problem-solving and strategic development.

ASSUMPTION: This role is unique in blending strategic management with technical project delivery, offering a comprehensive view of client IT operations.

📝 Sample Projects

• Developing a comprehensive technology roadmap for a mid-sized business.
• Leading a team to implement a disaster recovery solution.
• Executing technology alignment sessions to streamline client IT processes.

ASSUMPTION: Previous experience in managing end-to-end IT strategies will be beneficial for similar future projects.

❓ Key Questions to Ask During Interview

• How does Prosource define success in this role?
• Can you describe a typical day or week for the Strategic Technical Account Manager?
• What are the biggest challenges currently facing the Customer Support Team?
• How is performance measured for this role beyond financial metrics?
• What professional development opportunities are available for STAMs?

ASSUMPTION: Being prepared with pertinent questions reflects an applicant's genuine interest in the role and understanding of its challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's website or designated job portal.
• Ensure your resume highlights experiences aligned with the key responsibilities outlined.
• Prepare for potential technical and behavioral interviews.
• Follow up with a thank-you note post-interview to express your continued interest.
• Stay informed about Prosource and its market position to discuss during interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.