Subscription Account Manager | OMDIA | Spanish Bilingual

📌 Core Information

🔹 Job Title: Subscription Account Manager | OMDIA | Spanish Bilingual

🔹 Company: Informa Group Plc.

🔹 Location: Newton, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025 12:21:24 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving growth for large-scale customers through subscription success and satisfaction
• Collaborating with industry-leading experts and key account managers
• Developing career paths in fast-growth, B2B technology markets
• Applying data-driven insights to enhance client relationships and revenue

ASSUMPTION: The role requires a proactive, sales-driven approach to manage and grow key accounts effectively, integrating with team members across various departments for optimal client outcomes.

📋 Key Responsibilities

✅ Manage the subscription renewal process for key clients, ensuring timely contract renewals.

✅ Identify and pursue upsell opportunities to drive account expansion.

✅ Collaborate with the sales team to maximize revenue potential and customer satisfaction.

✅ Build and nurture strong relationships with key stakeholders in customer organizations.

✅ Serve as the primary point of contact for customer inquiries, issues, and escalations.

✅ Monitor and assess the health of customer accounts and identify areas for improvement.

ASSUMPTION: Responsibilities focus on maintaining strong client relationships and ensuring high customer renewal rates through strategic account oversight.

🎯 Required Qualifications

Education: Not Specified

Experience: Proven experience in B2B subscription sales or account management with a strong track record of achieving high renewal rates.

Required Skills:

• B2B Subscription Sales
• Account Management
• Relationship Building
• Communication Skills
• Data-Driven Decision Making
• CRM Systems

Preferred Skills:

• Consultative Approach
• Service-Oriented Professionalism

ASSUMPTION: Candidates with familiarity in tech-focused B2B environments or CRM platforms may have an advantage in adapting to role complexities.

💰 Compensation & Benefits

Salary Range: Up to $80,000 USD, plus commission

Benefits:

• Freedom & flexibility in work arrangements
• Comprehensive training programs
• Unlimited paid time off (PTO) with additional national holidays
• Competitive benefits, including a 401k match and parental leave

Working Hours: 40 hours per week, with some flexibility

ASSUMPTION: The compensation structure suggests a performance-driven incentive to align with the high-impact role expectations.

📌 Applicant Insights

🔍 Company Context

Industry: Information Services

Company Size: 10,001+ employees

Founded: Not Specified

Company Description:

• A global leader in business-to-business events and digital services
• Home to a community of over 10,000 colleagues across 30 countries
• Part of FTSE 100 group with a focus on innovative solutions and growth

Company Specialties:

• Academic Publishing
• Marketing Services
• Data & Intelligence
• Digital Events and Exhibitions

Company Website: https://www.informa.com/

ASSUMPTION: As an industry leader in information services, Informa leverages its scale and expertise to provide substantial growth opportunities for employees.

📊 Role Analysis

Career Level: Intermediate

Reporting Structure: Likely reports to a senior account manager or director level

Work Arrangement: Primarily on-site with potential remote capability

Growth Opportunities:

• Exposure to cutting-edge technology markets
• Opportunity to work with international teams
• Access to advanced training and mentoring programs

ASSUMPTION: The role’s comprehensive coverage of account strategies suggests significant opportunities for career advancement and skill enhancement.

🌍 Location & Work Environment

Office Type: Collaborative, on-site environment

Office Location(s): Global headquarters in Newton, Massachusetts, United States

Geographic Context:

• Located near a hub of tech and educational institutions
• Access to a vibrant, diverse metropolitan area
• Proximity to Boston offers rich cultural and professional opportunities

Work Schedule: Standard business hours with flexibility as needed

ASSUMPTION: The on-site work nature enhances interaction with key account stakeholders, amplifying service delivery capabilities.

💼 Interview & Application Insights

Typical Process:

• Screening by HR for initial qualification
• Interview with department manager
• Panel interview with cross-functional teams

Key Assessment Areas:

• Experience in B2B sales
• Account management credentials
• Ability to foster strong client relationships

Application Tips:

• Highlight CRM proficiency in the resume
• Demonstrate problem-solving skills through past experiences
• Emphasize bilingual capabilities, particularly in Spanish

ATS Keywords: Subscription Account Management, B2B Sales, CRM Systems, Relationship Building

ASSUMPTION: Emphasizing multi-lingual skills along with tech-savvy attributes could provide a competitive edge.

🛠️ Tools & Technologies

• CRM Systems (like Salesforce)
• Account Management Tools
• Data Analysis Software

ASSUMPTION: Competency with industry-standard platforms like CRM and data analytics tools is expected.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Commitment to Sustainability
• Innovation and Continuous Learning

Work Style:

• Collaborative and team-oriented
• Proactive problem-solving approach
• Flexible and adaptive to fast-paced changes

Self-Assessment Questions:

• How do you handle multiple client accounts efficiently?
• Can you describe a situation where you successfully upsold a product or service?
• What strategies do you use for maintaining long-term client relationships?

ASSUMPTION: Collaboration and flexibility are key cultural pillars necessary for managing dynamic client interactions.

⚠️ Potential Challenges

• Managing diverse client expectations across tech markets
• Keeping up with fast-paced market changes
• Balancing sales targets with client satisfaction
• Adapting to dual-language business environments

ASSUMPTION: The role could entail pressure to meet growth metrics while adapting to evolving technological landscapes.

📈 Similar Roles Comparison

• Roles in B2B sales in tech sectors typically involve consultative selling
• High overlap with customer success roles for ensuring client satisfaction
• Often requires managing renewal processes and fostering growth

ASSUMPTION: The role's emphasis on multi-tasking and client satisfaction is consistent across similar B2B account management positions.

📝 Sample Projects

• Implementing a new CRM dashboard to streamline client interactions
• Leading an upsell campaign for a new tech service across existing accounts
• Conducting workshops to train clients on new tech deployed

ASSUMPTION: Project examples reflect initiatives focused on enhancing account strategies and client engagement.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does the team measure success for account managers?
• What kind of support is available for professional development?
• How are renewals and upsell targets set and achieved?
• How does Informa foster its commitment to diversity and inclusion within the team?

ASSUMPTION: Focused questions on success metrics and organizational culture will provide insights into role alignment and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant B2B experience
• Prepare detailed examples of past successes in account growth
• Follow up with HR about application status and next steps
• Engage on LinkedIn with Informa’s professional community

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.