Sumter Customer Service Manager

📌 Core Information

🔹 Job Title: Sumter Customer Service Manager

🔹 Company: PRIDE Enterprises

🔹 Location: Bushnell, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: Mid (5-10 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leadership and direction for an inmate worker staffed customer support center
• Coordination of activities supporting PRIDE's sales efforts
• Execution of integrated marketing campaigns
• Management of centralized customer service department operations

ASSUMPTION: The role involves a significant educational component due to the inmate re-entry training focus, requiring skills in both leadership and teaching.

📋 Key Responsibilities

✅ Supervise inmate worker staff according to PRIDE’s mission of providing training for societal re-entry

✅ Prepare and manage inmate payroll

✅ Coordinate sales support activities including managing collateral and facilitating closings

✅ Execute integrated marketing campaigns supporting PRIDE’s sales objectives

✅ Provide oversight for recording, statistical reporting, and monitoring customer service outcomes

✅ Support the PRIDE Sales Team by managing customer lead forwarding and order issue awareness

✅ Develop statewide customer service plans and metrics

✅ Conduct market research and process ARIBA orders

ASSUMPTION: The focus on inmate workers indicates that this position requires strong mentorship and teaching skills to fulfill PRIDE’s statutory mission.

🎯 Required Qualifications

Education: High School Diploma

Experience: Minimum 5 years of sales-related experience, including management of call centers and sales teams

Required Skills:

• Customer Service Leadership
• Sales Management and Strategy
• Intermediate Business Calculations

Preferred Skills:

• ERP System Proficiency
• Campaign Execution

ASSUMPTION: Candidates should be capable of making on-the-spot decisions and possess strong reasoning skills to handle unique challenges inherent in managing inmate workers.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for non-profit sector

Benefits:

• Professional development opportunities
• Contribution to a social cause
• Potential for advancement within non-profit sector

Working Hours: 40 hours per week, potentially with flexibility for campaigns and events

ASSUMPTION: Benefits may include standard healthcare and retirement options common in mid-level management positions within non-profits.

📌 Applicant Insights

🔍 Company Context

Industry: Non-profit Organization Management. Focuses on reducing state costs and inmate recidivism through vocational training.

Company Size: Approximately 200-500 employees, enabling a balanced environment for personal growth and impact.

Founded: 1981, with a long-standing mission of social enterprise.

Company Description:

• Operates as a non-profit, combining enterprise with social mission
• Focus on training and job placement for eligible inmates
• Significant reduction in recidivism and state costs

Company Specialties:

• Inmate Vocational Training
• Social Impact through Industry
• Government Cost Reduction

Company Website: pride-enterprises.org

ASSUMPTION: The non-profit context appeals to applicants passionate about social justice and community improvement, potentially seeking roles with meaningful impact.

📊 Role Analysis

Career Level: Mid-level management, suitable for experienced professionals in customer service and sales management.

Reporting Structure: Reports to higher management within PRIDE, possibly interacting with various department leads.

Work Arrangement: Primarily on-site to manage the inmate-staffed support center effectively.

Growth Opportunities:

• Progression to senior management roles within the organization
• Opportunities to innovate in social enterprise models
• Potential influence on policy development in training and inmate rehabilitation

ASSUMPTION: The role provides unique opportunities to innovate within a socially driven organization, ideal for those wanting to influence policy and training methods.

🌍 Location & Work Environment

Office Type: Traditional office setting within a correctional institution environment.

Office Location(s): Bushnell, Florida

Geographic Context:

• Located in central Florida, offering a small-town community feel
• Accessible by major state highways
• Proximity to correctional facilities simplifies operational logistics

Work Schedule: Standard business hours, with potential variations for campaign activities

ASSUMPTION: The location offers a blend of a peaceful small-town environment with the operational intensity of managing critical correctional programs.

💼 Interview & Application Insights

Typical Process:

• Initial application screening for qualifications
• Phone or video interview with HR
• On-site interview with executive management

Key Assessment Areas:

• Leadership and communication skills
• Experience with training and development
• Problem-solving in unique social contexts

Application Tips:

• Highlight experience in non-profit or correctional programs
• Emphasize leadership and training expertise
• Demonstrate passion for social impact and community work

ATS Keywords: Customer Service Management, Leadership, Training, Non-profit, Vocational Training, Sales Management

ASSUMPTION: The hiring process may prioritize applicants who showcase a commitment to social causes and a background in relevant fields.

🛠️ Tools & Technologies

• PRIDE’s ERP System
• ARIBA order processing
• Microsoft Office Suite

ASSUMPTION: Familiarity with ERP systems and CRM tools is beneficial, along with proficiency in order processing systems like ARIBA.

👔 Cultural Fit Considerations

Company Values:

• Community Development
• Innovation in Social Enterprise
• Commitment to Safety and Training

Work Style:

• Collaborative and inclusive
• Focused on mentorship and skill development
• Responsive to the unique needs of an inmate-staffed environment

Self-Assessment Questions:

• Are you passionate about making a social impact?
• Do you have experience in leading diverse or unique teams?
• Are you comfortable working in a correctional facility setting?

ASSUMPTION: Candidates who thrive in environments requiring patience, adaptability, and a strong social justice orientation will likely fit well.

⚠️ Potential Challenges

• Managing a diverse workforce comprised of inmate workers
• Balancing commercial objectives with social missions
• Navigating logistical challenges in a correctional setting
• Achieving results within non-profit budget constraints

ASSUMPTION: The role challenges require a balanced focus on profitability and social impact, necessitating versatile managerial skills.

📈 Similar Roles Comparison

• Typical Customer Service Manager roles focus heavily on consumer protection and satisfaction, whereas this role emphasizes social mission.
• Standard managerial positions might not require significant mentoring duties.
• Operational constraints linked to working within correctional facilities differ significantly from typical corporate settings.

ASSUMPTION: Comparison with similar roles highlights the unique demands of balancing enterprise success with social missions in this position.

📝 Sample Projects

• Implementing a new inmate vocational training module
• Executing a statewide customer service improvement plan
• Developing marketing campaigns to support product sales within correctional institutions

ASSUMPTION: Projects often involve both strategy and execution levels, aligning with organizational goals to maximize social impact.

❓ Key Questions to Ask During Interview

• How does PRIDE measure success in its vocational training programs?
• What are the biggest challenges faced by the customer service team?
• How are inmate workers integrated into the PRIDE mission?
• Can you describe a typical career progression at PRIDE for this role?
• How does PRIDE balance commercial success with its non-profit goals?

ASSUMPTION: Questions addressing the role’s strategic impact and operational challenges will demonstrate an applicant’s understanding and commitment to PRIDE’s mission.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare responses showing understanding of the non-profit sector
• Include a cover letter expressing your passion for vocational training and social enterprise
• Contact references to have them prepared for potential outreach

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.