🔹 Job Title: Supervisor, Account Management
🔹 Company: DSV
🔹 Location: Laredo, Texas, United States
🔹 Job Type: Full Time
🔹 Category: Road
🔹 Date Posted: May 7, 2025
🔹 Experience Level: 5-10 years
🚀 Job Overview
Key aspects of this role include:
- Managing and mentoring the account management team
- Ensuring exceptional customer service and maintaining strong client relationships
- Overseeing day-to-day performance of the account management team
- Collaborating with internal teams to resolve client issues and drive operational excellence
- Proactively managing relationships with key clients to ensure satisfaction and long-term partnership
ASSUMPTION: This role requires strong leadership skills, excellent communication, and a solid understanding of freight operations and customer service principles.
📋 Key Responsibilities
✅ Supervisory Duties:
- Oversee the branch's Account Managers
- Review and approve time off requests for Account Managers
- Delegate and distribute workloads and/or duties as appropriate
- Assess performance, conduct performance reviews, and suggest disciplinary action as needed
- Assess staffing needs, conduct interviews, and assist with hiring decisions
- Maintain a positive work atmosphere and lead by example
- Ensure compliance with company policies, rules, and regulations
✅ Account Management Duties:
- Act as a back-up in the absence of the Branch Manager or other branch employees
- Supervise and mentor the account management team, providing guidance, support, and performance feedback
- Act as an escalation point for client issues and work cross-functionally to resolve concerns efficiently
- Responsible for running and completing monthly credit and days to pay reports
- Provide volume spot quotes to customers and book shipments as appropriate
- Monitor customer accounts to ensure service levels, delivery timelines, and communication standards are consistently achieved
- Analyze account metrics, KPIs, and customer feedback to identify trends and proactively address challenges
- Oversee new customer on-boarding and set-ups
- Create and maintain documentation and processes for new and existing clients and their set-ups and/or changes
- Maintain in-depth working knowledge of client and branch freight needs
- Work closely with the DSV Road Management to establish KPIs measuring productivity and manage team daily reports
- Coordinate with Dispatch, Sales, and Operations to align customer expectations with internal capabilities
- Work with other department leads and/or managers to achieve successful and positive partnerships and efficiencies
- Onboard and train new account managers; develop ongoing training programs to enhance team performance
- Proactively manage relationships with key clients to ensure satisfaction and long-term partnership
- Perform and complete other duties or projects as assigned
- Lead by example; motivate and support co-workers, integrate, and promote the DSV strategy into daily actions and interactions
ASSUMPTION: This role requires strong leadership, excellent communication, and a solid understanding of freight operations and customer service principles.
🎯 Required Qualifications
Education and/or Experience:
- High school diploma or GED
- 3 years' experience with transportation operations or related experience
- 2 years' freight brokerage experience
- 2 years' experience managing teams
- Strong understanding of freight operations, including dispatch, routing, and DOT regulations
Computer Skills:
- PC literacy is necessary
- Basic computer skills including Microsoft office proficient
Language Skills:
- English (reading, writing, verbal)
Mathematical Skills:
- Advanced mathematical skills for project development
Other Skills:
- Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports
- Able to present information to all levels of the organization, with the ability to function within a group dynamic
- Ability to analyze data and make informed decisions
- Proficiency in TMS (Transportation Management Systems), Microsoft Excel, and CRM tools
- Ability to balance multiple duties at once and possess a high attention to detail
🎯 Preferred Qualifications (Skills, Knowledge and Abilities)
- 5 years' of experience with an operations group or similar experience
- 5 years' freight brokerage experience
- 3 years' experience managing teams
- College degree in Logistics and Supply Chain, Business Administration, or a similar field
💰 Compensation & Benefits
Salary Range: $51,500.00 - $69,500.00 / Annual
Benefits:
- Comprehensive benefits package (not specified, but typical for a company of this size and industry)
Working Hours: 40 hours per week
📌 Applicant Insights
🔍 Company Context
Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 10,001+ employees
Founded: 1976
Company Description: DSV is a global transport and logistics company, providing and managing supply chain solutions for thousands of companies every day. With approximately 160,000 employees in over 90 countries, DSV aspires to lead the way towards a more sustainable future for the industry and is committed to trading on nature's terms.
Company Specialties: Global transport and logistics, Air freight, Sea freight, Road transport, Rail freight, Special project transport, Contract logistics, Warehousing, Supply chain, Healthcare logistics, Automotive logistics, Technology logistics, Renewable energy logistics, Industrial logistics, Retail/fashion logistics, Green logistics, Full load, Part load, Groupage, and Value added services
📊 Role Analysis
Career Level: Mid-level management
Reporting Structure: Reports directly to the Branch Manager or other relevant supervisor
Work Arrangement: On-site, full-time
Growth Opportunities: Potential for career progression within the company, such as moving into a management role or taking on additional responsibilities
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Laredo, Texas, United States
Geographic Context: Laredo is located in South Texas, near the Mexican border. The city has a semi-arid climate with hot summers and mild winters. It is known for its international trade and manufacturing industries.
Work Schedule: Standard business hours, Monday through Friday, with the possibility of occasional overtime or weekend work as needed
🛠️ Tools & Technologies
- TMS (Transportation Management Systems)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM tools (e.g., Salesforce, Microsoft Dynamics 365)
- Industry-specific software and platforms
👔 Cultural Fit Considerations
Company Values: Integrity, respect for different cultures, and commitment to sustainability
Work Style: Collaborative, dynamic, and data-driven
Self-Assessment Questions:
1. How do you align with DSV's commitment to sustainability and responsible business practices?
2. Describe your experience working in a diverse, international team and how you've fostered a positive work environment.
3. How do you approach data analysis and using insights to drive decision-making and improve processes?
🛑 Potential Challenges
1. Managing a team in a fast-paced, dynamic environment with shifting priorities
2. Balancing the needs of multiple clients and internal teams while maintaining strong relationships with all parties
3. Adapting to changes in regulations, industry trends, and customer expectations
4. Ensuring consistent, high-quality service across a large, geographically dispersed team
📈 Similar Roles Comparison
1. Supervisor, Account Management vs. Operations Manager:
- Both roles involve managing teams and overseeing day-to-day performance
- The Supervisor, Account Management role is more focused on customer-facing responsibilities and maintaining client relationships, while the Operations Manager role is more focused on internal processes and ensuring service expectations are met
- The Supervisor, Account Management role may require more frequent communication with clients and external partners, while the Operations Manager role may involve more collaboration with internal teams and departments
📝 Sample Projects
1. Developing and implementing a new customer on-boarding process to streamline set-ups and reduce time to market
2. Analyzing customer data to identify trends, optimize routes, and improve delivery performance
3. Collaborating with the sales team to create targeted marketing campaigns to attract and retain key clients
💡 Key Questions to Ask During Interview
1. Can you describe the company's approach to employee development and career growth within the account management team?
2. How does the company support work-life balance for its employees, especially those in management positions?
3. Can you provide an example of a time when you had to manage a difficult client relationship and how you resolved the issue?
4. How does the company measure the success of its account management team, and what key performance indicators (KPIs) are used?
5. Can you describe the company's approach to diversity, equity, and inclusion, and how it is reflected in the day-to-day work environment?
📌 Next Steps for Applicants
To apply for this position:
1. Submit your application through [this link](https://jobs.dsv.com/job/Laredo-Supervisor%2C-Account-Management-TX-78045/1200984701/)
2. Tailor your resume to highlight relevant experience and skills, such as team management, customer service, and freight operations
3. Write a cover letter addressing your qualifications for the role and your interest in working for DSV
4. Prepare examples of your experience with managing teams, improving processes, and driving operational excellence
5. Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
