Supervisor Direct Marketing (Inbound)

📌 Core Information

🔹 Job Title: Supervisor Direct Marketing (Inbound)

🔹 Company: Hilton Grand Vacations

🔹 Location: Japan

🔹 Job Type: On-site

🔹 Category: Hospitality

🔹 Date Posted: 2025-01-22

🔹 Experience Level: Mid-Senior level (2-5 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Optimizing team performance and improving operations while maintaining brand integrity
• Acquiring customers through phone and email, with a focus on maximizing participation in sales presentations
• Monitoring agent performance, providing coaching, training, and operational support
• Managing schedules, KPIs, and action plans for the direct marketing team
• Collaborating with other departments to ensure smooth business operations

ASSUMPTION: This role requires a balance of leadership, customer acquisition, and operational management skills. The ideal candidate will have experience in direct marketing, team management, and customer service.

📋 Key Responsibilities

✅ Optimize team performance and improve operations while maintaining brand integrity

✅ Acquire customers through phone and email, with a focus on maximizing participation in sales presentations

✅ Monitor agent performance, provide coaching, training, and operational support

✅ Manage schedules, KPIs, and action plans for the direct marketing team

✅ Collaborate with other departments to ensure smooth business operations

✅ Handle complaints and operational issues, and escalate when necessary

✅ Create and update operational tools, such as business manuals and talk scripts

✅ Provide quality assurance and quality control for the team

ASSUMPTION: The role involves a mix of strategic planning, day-to-day management, and hands-on support to ensure the team's success.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: Proven experience (2-5 years) in direct marketing, team management, and customer service

Required Skills:

• Proven leadership and team management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Fluency in Japanese and English
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work in a fast-paced, dynamic environment

Preferred Skills:

• Experience in the hospitality or vacation ownership industry
• Knowledge of sales and marketing strategies
• Familiarity with call center operations

ASSUMPTION: Given the role's focus on customer acquisition and team management, candidates with relevant experience and strong communication skills are most likely to succeed.

💰 Compensation & Benefits

Salary Range: Industry standard for a mid-senior level role in Japan's hospitality sector is ¥5,000,000 - ¥7,000,000 per year. This estimate is based on market research and may vary depending on the candidate's experience and skills.

Benefits:

• Competitive benefits package, including health insurance and retirement plans
• Opportunities for career growth and development within the company
• Discounts on Hilton Grand Vacations properties and services

Working Hours: Full-time (40 hours per week), with flexible scheduling to accommodate business needs

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills. Benefits are subject to change and may vary by location.

📌 Applicant Insights

🔍 Company Context

Industry: Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.

Company Size: With over 10,000 employees, Hilton Grand Vacations offers a large and diverse workforce, providing ample opportunities for career growth and development.

Founded: 1992, as a subsidiary of Hilton Worldwide, Hilton Grand Vacations has since grown into a standalone company with a strong global presence.

Company Description:

• Hilton Grand Vacations is committed to delivering exceptional service, quality accommodations, and memorable travel experiences to its members and guests
• The company's culture of hospitality extends to its team members, who play an important role in delivering these experiences
• Hilton Grand Vacations offers a workplace that supports growth, opportunity, work-life balance, and respect throughout its Club-affiliated properties, sales centers, and corporate offices around the globe

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales and Marketing
• Call Center Operations
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• IT

Company Website: https://www.hgv.com/

ASSUMPTION: Hilton Grand Vacations' focus on customer service and hospitality makes it an attractive employer for candidates seeking a career in the hospitality industry.

📊 Role Analysis

Career Level: Mid-Senior level (2-5 years of experience)

Reporting Structure: The Supervisor Direct Marketing (Inbound) reports directly to the Manager, Direct Marketing

Work Arrangement: On-site, with flexible scheduling to accommodate business needs

Growth Opportunities:

• Progression to a Manager or Director role within the Direct Marketing department
• Opportunities to transfer to other departments or locations within the company
• Professional development through training and mentorship programs

ASSUMPTION: Given the company's size and global presence, there are ample opportunities for career growth and development within Hilton Grand Vacations.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): Japan

Geographic Context:

• Japan offers a unique blend of traditional culture and modern technology, providing a diverse and dynamic work environment
• The country's strong economy and business-friendly regulations make it an attractive location for multinational companies
• Japan's high standard of living and excellent public transportation infrastructure make it an enjoyable place to live and work

Work Schedule: Full-time (40 hours per week), with flexible scheduling to accommodate business needs

ASSUMPTION: Japan's unique cultural and business environment offers a challenging and rewarding work experience for the right candidate.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with senior leadership
• Background check and offer

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical skills
• Leadership and team management skills
• Industry knowledge and experience
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills
• Be prepared to discuss your experience with direct marketing, team management, and customer service
• Research Hilton Grand Vacations and the hospitality industry to demonstrate your knowledge and enthusiasm
• Prepare questions to ask the interviewer about the role, the team, and the company

ATS Keywords: Direct Marketing, Team Management, Customer Service, Hospitality, Vacation Ownership, CRM, Microsoft Office Suite, Japanese, English

ASSUMPTION: Hilton Grand Vacations' interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best match for the role and the company.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics 365)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Call center software (e.g., Genesys, Cisco Unified Contact Center)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The required tools and technologies for this role are standard for the hospitality and customer service industries.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

Work Style:

• Customer-focused
• Collaborative
• Adaptable
• Results-driven
• Innovative

Self-Assessment Questions:

• Do I have a passion for delivering exceptional customer service and hospitality?
• Am I able to work effectively in a team and collaborate with others to achieve common goals?
• Do I have the ability to adapt to change and thrive in a dynamic work environment?

ASSUMPTION: Hilton Grand Vacations' company values and work style emphasize customer focus, collaboration, and adaptability, making it an attractive employer for candidates who share these values.

⚠️ Potential Challenges

• The role may require working flexible hours, including evenings and weekends, to accommodate business needs
• The role involves handling customer complaints and operational issues, which can be challenging and stressful at times
• The role requires a balance of strategic planning, day-to-day management, and hands-on support, which can be demanding
• The role may require travel to other locations within the company, depending on business needs

ASSUMPTION: The potential challenges of this role are typical for a supervisory position in the hospitality industry and can be managed effectively by the right candidate.

📈 Similar Roles Comparison

• Compared to other supervisory roles in the hospitality industry, this role places a greater emphasis on customer acquisition through direct marketing
• Compared to other roles within Hilton Grand Vacations, this role requires a unique blend of leadership, customer acquisition, and operational management skills
• Career progression in this role may involve moving into a management or director position within the Direct Marketing department or transferring to another department or location within the company

ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities within the hospitality industry.

📝 Sample Projects

• Developing and implementing a new customer acquisition strategy for the direct marketing team
• Creating and updating operational tools, such as business manuals and talk scripts, to improve team performance
• Conducting regular performance reviews and providing coaching and training to team members to improve their skills and career development

ASSUMPTION: These sample projects are designed to illustrate the key responsibilities and required skills for this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the overall strategy of the Direct Marketing department and the company?
• What are the most challenging aspects of this role, and how have previous incumbents succeeded in overcoming them?
• What opportunities are there for professional development and career growth within the company?
• How does the company support work-life balance for its employees?

ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare for the interview by researching Hilton Grand Vacations and the hospitality industry, and by practicing common interview questions and your responses
• Follow up with the hiring manager after the interview to express your appreciation for the opportunity and to reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.