Supervisor Direct Marketing (Outbound)

📌 Core Information

🔹 Job Title: Supervisor Direct Marketing (Outbound)

🔹 Company: Hilton Grand Vacations

🔹 Location: Japan

🔹 Job Type: On-site

🔹 Category: Hospitality

🔹 Date Posted: 2025-01-22

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing a productive organization within a limited budget
• Supporting team and agent goal achievement
• Monitoring calls and providing coaching and training
• Managing schedules and KPIs
• Handling escalations and maintaining motivation

ASSUMPTION: This role requires a balance of strategic planning and hands-on management to achieve goals within budget constraints.

📋 Key Responsibilities

✅ Develop and maintain an organization focused on productivity and goal achievement within a limited budget

✅ Support team and agent goal achievement through coaching, training, and call monitoring

✅ Manage schedules, KPIs, and action plans to ensure business targets are met

✅ Handle escalations and maintain agent motivation through effective communication and feedback

✅ Create and update tools, scripts, and procedures to enhance business operations

✅ Collaborate with other departments to ensure smooth business operations

ASSUMPTION: This role involves a mix of strategic planning, team management, and day-to-day operations to drive business success.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: Proven experience in direct marketing and team management, with a focus on achieving KPIs

Required Skills:

• Direct marketing experience
• Team management and leadership skills
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize workloads
• Fluency in Japanese and English

Preferred Skills:

• Experience in the hospitality industry
• Knowledge of CRM systems
• Experience with call center software

ASSUMPTION: Candidates with experience in direct marketing, team management, and a background in hospitality will be best suited for this role.

💰 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on industry standards for similar roles in Japan)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Employee discounts on hotel stays and vacations
• Paid time off and holidays

Working Hours: Full-time, 40 hours per week, with flexible scheduling to meet business needs

ASSUMPTION: The salary range is based on industry standards for similar roles in Japan, with benefits packages varying based on company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,000+ employees, providing ample opportunities for growth and career advancement

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Global leader in vacation ownership, developing, marketing, and operating high-quality shared-ownership properties
• Manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services
• Committed to delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales and Marketing
• Call Center Operations
• Corporate and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic work environment with opportunities for growth and development within the hospitality industry.

📊 Role Analysis

Career Level: Mid-level management, with opportunities for growth into senior roles

Reporting Structure: This role reports directly to the Manager, Direct Marketing (Outbound)

Work Arrangement: On-site, with flexible scheduling to meet business needs

Growth Opportunities:

• Advancement to senior management roles within the direct marketing department
• Expansion into other departments, such as sales, marketing, or customer service
• Opportunities to work in different locations and gain international experience

ASSUMPTION: This role offers growth opportunities within the company, with a clear path for career advancement.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Japan (specific location not provided)

Geographic Context:

• Japan has a highly competitive job market, with a strong focus on work-life balance
• The hospitality industry in Japan is diverse and offers numerous opportunities for growth and development
• Japan is known for its unique culture and rich history, providing a unique work environment

Work Schedule: Full-time, with flexible scheduling to meet business needs

ASSUMPTION: The work environment in Japan is dynamic and fast-paced, with a strong emphasis on teamwork and collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with senior leadership

Key Assessment Areas:

• Problem-solving skills
• Communication and leadership abilities
• Understanding of direct marketing and team management principles
• Adaptability and cultural fit

Application Tips:

• Highlight relevant experience in direct marketing and team management
• Tailor your resume and cover letter to emphasize your skills and qualifications for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills and leadership abilities

ATS Keywords: Direct Marketing, Team Management, Coaching, Training, Call Monitoring, KPI Management, Schedule Management, Communication, Problem Solving, Action Planning, Budget Management, Escalation Handling, Motivation Management, Tool Creation, OJT, Forecasting

ASSUMPTION: The application process for this role is competitive, with a focus on assessing candidates' problem-solving skills and leadership abilities.

🛠️ Tools & Technologies

• CRM systems (e.g., Salesforce, Microsoft Dynamics)
• Call center software (e.g., Genesys, NICE CXone)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Candidates should have experience with CRM systems and call center software, as well as proficiency in Microsoft Office Suite.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on achieving goals
• Adaptable and able to thrive in a dynamic work environment

Self-Assessment Questions:

• Do you have experience in direct marketing and team management?
• Are you able to thrive in a fast-paced, dynamic work environment?
• Do you possess strong problem-solving skills and leadership abilities?

ASSUMPTION: Candidates who are results-driven, collaborative, and able to thrive in a dynamic work environment will be well-suited for this role.

⚠️ Potential Challenges

• Managing a team in a fast-paced, high-pressure environment
• Adapting to a dynamic work environment with changing priorities
• Balancing the need for productivity with employee motivation and engagement
• Navigating a competitive job market in Japan

ASSUMPTION: This role presents unique challenges that require strong leadership, adaptability, and problem-solving skills.

📈 Similar Roles Comparison

• This role is similar to other direct marketing supervisor positions, but may have a greater focus on outbound marketing and team management
• In the hospitality industry, this role may have more exposure to international markets and cultural diversity
• Career paths for this role may include advancement to senior management positions within the direct marketing department or expansion into other departments

ASSUMPTION: This role offers unique opportunities for growth and development within the hospitality industry, with a clear path for career advancement.

📝 Sample Projects

• Developing and implementing a new call monitoring system to improve agent performance
• Creating and updating business processes and procedures to enhance operational efficiency
• Managing a team project to achieve a significant increase in booking conversions

ASSUMPTION: These sample projects demonstrate the strategic and operational aspects of this role, with a focus on improving business performance and enhancing operational efficiency.

❓ Key Questions to Ask During Interview

• How does this role support the overall business strategy of Hilton Grand Vacations?
• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to work-life balance?
• How does the company foster a culture of innovation and continuous improvement?

ASSUMPTION: These questions will help candidates better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare for behavioral interview questions that focus on your problem-solving skills and leadership abilities
• Follow up with the hiring manager after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.