Supervisor - personal lines Account analyst

📌 Core Information

🔹 Job Title: Supervisor - Personal Lines Account Analyst

🔹 Company: Acrisure

🔹 Location: Oak Ridge, TN (Remote or Hybrid)

🔹 Job Type: Hybrid

🔹 Category: Insurance

🔹 Date Posted: May 13, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (Remote or On-site)

🚀 Job Overview

Key aspects of this role include:

• Leading and managing a team of Personal Lines Account Analysts and Senior Account Analysts
• Overseeing daily operations and ensuring high-quality service delivery to agency partners
• Driving retention and renewal strategies, and continuous improvement in workflows and team performance
• Collaborating with leadership on training and process enhancement initiatives
• Providing coaching, mentorship, and performance feedback to team members

ASSUMPTION: This role requires strong leadership and team management skills, with prior supervisory experience preferred. A solid understanding of Personal Lines insurance products, processes, and service delivery is essential for success in this position.

📋 Key Responsibilities

✅ Lead and supervise the Personal Lines Account Analyst and Senior Account Analyst teams to ensure service excellence

✅ Monitor daily operations, ensuring policy endorsements, renewals, and documentation are processed accurately and timely

✅ Establish team goals and key performance indicators (KPIs) aligned with department objectives

✅ Provide coaching, training, and professional development opportunities for team members

✅ Oversee retention and renewal strategies, including remarketing processes and compliance tracking

✅ Facilitate proactive communication with agency partners to maintain strong relationships and address escalations

✅ Collaborate with leadership to streamline workflows, improve service delivery, and implement process enhancements

✅ Analyze team metrics and prepare reports to highlight achievements and identify improvement opportunities

✅ Participate in hiring, onboarding, and performance evaluation of team members

ASSUMPTION: This role involves a mix of strategic planning, team management, and day-to-day operational oversight. Strong communication, coaching, and problem-solving abilities are crucial for success in this position.

🎯 Required Qualifications

Education: Bachelor’s degree preferred

Experience: Minimum 3 years of experience in Personal Lines insurance service or account management, with prior leadership or supervisory responsibilities

Required Skills:

• Strong leadership and team management skills
• In-depth knowledge of Personal Lines insurance products, processes, and service delivery
• Excellent communication, coaching, and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in insurance systems, reporting tools, and MS Office applications

Preferred Skills:

• Experience with specific insurance systems and tools used by the company
• Familiarity with the company's products and services

ASSUMPTION: While a Bachelor’s degree is preferred, relevant work experience may be considered in lieu of a degree. Candidates should possess a strong understanding of Personal Lines insurance and have prior supervisory experience to excel in this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Estimated based on industry standards for a mid-level supervisory role in the insurance sector)

Benefits:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous Time Away

Working Hours: Full-time (40 hours per week), with flexible scheduling options available

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the insurance sector. Actual compensation may vary based on the candidate's experience, skills, and the company's internal equity.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically Insurance

Company Size: 10,001+ employees (Enterprise-level)

Founded: 2005 (Over 15 years of experience in the industry)

Company Description:

• Acrisure is a global Fintech leader offering multiple financial products and services to millions of businesses and individual clients
• The company connects clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more
• Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years

Company Specialties:

• Commercial Property and Casualty
• Risk Management
• Loss and Claims Management
• Employee Benefits
• Professional Employer Organization
• Human Resource Outsourcing
• Surety
• Voluntary Benefits
• Personal Lines
• Third Party Administrator
• Industry Niches and Expertise
• Cyber Security
• Asset Management
• Real Estate
• Title Insurance
• and Cyber Risk

Company Website: acrisure.com

ASSUMPTION: Working for a large, established company like Acrisure offers opportunities for growth, stability, and exposure to diverse projects and teams. The company's extensive experience in the industry ensures a robust learning environment for employees.

📊 Role Analysis

Career Level: Mid-level management (Supervisor)

Reporting Structure: This role reports directly to the department leadership and oversees a team of Account Analysts and Senior Account Analysts

Work Arrangement: Hybrid (Remote or On-site) with flexible scheduling options available

Growth Opportunities:

• Advancement to senior management or leadership roles within the department or company
• Expansion of responsibilities to include additional teams or product lines
• Professional development opportunities, such as training, certifications, or mentorship programs

ASSUMPTION: This role offers opportunities for career growth and professional development within a large, established company. Success in this position can lead to advancement into senior management or leadership roles.

🌍 Location & Work Environment

Office Type: Hybrid (Remote or On-site)

Office Location(s): Oak Ridge, TN (with remote work options)

Geographic Context:

• Oak Ridge, TN is located in the eastern part of the state, approximately 25 miles west of Knoxville
• The area offers a mix of urban and rural environments, with access to outdoor recreation, cultural attractions, and a relatively low cost of living
• The region is home to several major employers, including the Oak Ridge National Laboratory and the University of Tennessee

Work Schedule: Full-time (40 hours per week), with flexible scheduling options available

ASSUMPTION: The hybrid work arrangement offers employees the flexibility to balance remote work with on-site collaboration and team building. The location in Oak Ridge, TN provides access to a variety of amenities and a relatively low cost of living.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-depth interview with department leadership
• Background check and reference checks
• Job offer and onboarding

Key Assessment Areas:

• Leadership and team management skills
• Knowledge of Personal Lines insurance products, processes, and service delivery
• Communication, coaching, and problem-solving abilities
• Ability to manage multiple priorities in a dynamic environment

Application Tips:

• Highlight relevant leadership and management experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and the company's mission
• Prepare examples of your problem-solving skills and experience managing teams
• Research the company and industry to show your enthusiasm and knowledge

ATS Keywords: Personal Lines, Account Analyst, Supervisor, Insurance, Leadership, Team Management, Service Delivery, Retention, Renewal, Process Improvement

ASSUMPTION: The interview process for this role will focus on assessing the candidate's leadership and management skills, as well as their knowledge of Personal Lines insurance and the company's products and services. Successful candidates will demonstrate strong communication, coaching, and problem-solving abilities.

🛠️ Tools & Technologies

• Insurance systems (e.g., Policy Administration Systems, Claims Systems)
• Reporting tools (e.g., Business Intelligence tools, Data Analysis tools)
• MS Office applications (e.g., Word, Excel, PowerPoint)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's internal systems and processes. Familiarity with common insurance systems and MS Office applications is essential for success in this position.

👔 Cultural Fit Considerations

Company Values:

• Entrepreneurial spirit
• Client centricity
• Indomitable will to win

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-focused
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you possess strong leadership and team management skills?
• Are you comfortable working in a dynamic, fast-paced environment?
• Do you thrive in a collaborative, team-oriented work culture?

ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with the company's entrepreneurial culture and values. They will be comfortable working in a collaborative, team-oriented environment and possess strong leadership and management skills.

⚠️ Potential Challenges

• Managing a team with varying levels of experience and expertise
• Balancing multiple priorities and competing demands in a dynamic environment
• Adapting to changes in processes, workflows, or team structures
• Addressing escalations and resolving complex issues with agency partners

ASSUMPTION: This role presents unique challenges that require strong leadership, communication, and problem-solving skills. Successful candidates will be adaptable, resilient, and capable of managing multiple priorities in a dynamic environment.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on supervisory and management responsibilities, rather than individual contributor tasks
• Compared to other insurance roles, this position requires a broader range of skills and a deeper understanding of insurance products, processes, and service delivery
• Career path comparison: This role is a stepping stone to senior management or leadership positions within the insurance industry

ASSUMPTION: This role offers unique opportunities for career growth and professional development within the insurance industry. Successful candidates will possess a strong foundation in Personal Lines insurance and demonstrate strong leadership and management skills.

📝 Sample Projects

• Implementing a new process or workflow to improve service delivery and team efficiency
• Developing and delivering training sessions or workshops to enhance team knowledge and skills
• Analyzing team metrics and preparing reports to identify trends, opportunities, and areas for improvement

ASSUMPTION: These sample projects reflect the diverse range of responsibilities and skills required for success in this role. Successful candidates will possess a strong foundation in Personal Lines insurance and demonstrate strong leadership, communication, and problem-solving skills.

❓ Key Questions to Ask During Interview

• What are the most pressing challenges facing the team, and how can this role address them?
• How does this role collaborate with other departments or teams within the organization?
• What opportunities are there for professional development or growth within this role or the company?
• How does the company support work-life balance for its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: These interview questions are designed to provide insight into the role's responsibilities, the team's dynamics, and the company's culture and values. Successful candidates will use these questions to demonstrate their understanding of the role and their fit with the company's mission and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your leadership, team management, and insurance experience
• Write a cover letter that demonstrates your understanding of the role and the company's mission
• Prepare examples of your problem-solving skills and experience managing teams
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.