Support Content Specialist (Remote)

📌 Core Information

🔹 Job Title: Support Content Specialist (Remote)

🔹 Company: Rula

🔹 Location: Los Angeles, California, United States (100% Remote)

🔹 Job Type: Full-Time

🔹 Category: Healthcare, Mental Health Care

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: 100% Remote (US-based only)

🚀 Job Overview

Key aspects of this role include:

• Creating clear, accurate, and engaging content to empower support teams and clients
• Crafting internal knowledge base articles and updating client-facing resources
• Collaborating cross-functionally to support product launches and process changes
• Working in a fast-paced environment with a focus on mental health care

ASSUMPTION: This role requires strong writing and editing skills, as well as the ability to break down complex topics into easy-to-understand documentation. Familiarity with customer support teams and experience in a fast-paced environment is also crucial for success in this position.

📋 Key Responsibilities

✅ Create clear, accurate, and engaging content to empower support teams and clients

✅ Craft internal knowledge base articles and update client-facing resources

✅ Collaborate cross-functionally to support product launches and process changes

✅ Manage content updates effectively during product releases or organizational changes

✅ Diagnose issues, measure effectiveness, and support decision-making using data

ASSUMPTION: The role involves a high degree of autonomy and requires strong organizational skills to manage multiple projects and prioritize work appropriately.

🎯 Required Qualifications

Education: Not specified (Assumed: Bachelor's degree in a relevant field)

Experience: 2+ years in content creation, technical writing, or managing knowledge bases (IKBs)

Required Skills:

• Expertise working in or closely with customer support teams
• Strong writing and editing skills, with a focus on clarity and accuracy
• Proven ability to break down complex topics into easy-to-understand documentation
• Proficiency in time management and handling multiple tasks
• 1+ years of experience in a fast-paced environment (i.e., SaaS focused and/or startup company)

Preferred Skills:

• Knowledge of at least one project management tool (Asana, Jira, etc.)
• Previous experience working in a Healthcare environment
• Familiarity with Knowledge Management Systems (Workramp, Lessonly, etc.)
• Comfort with leveraging data to diagnose issues, measure effectiveness, and support decision-making
• Expertise in managing content updates effectively during product releases or organizational changes, ensuring smooth transitions and consistent messaging

ASSUMPTION: While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. Rula encourages all interested applicants to apply, even those who may not meet every preferred requirement.

💰 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (Based on industry standards for a Support Content Specialist with 2-5 years of experience in the United States)

Benefits:

• 100% remote work environment (US-based only)
• Attractive pay and benefits
• Comprehensive health benefits (Medical, dental, vision, life, disability, and FSA/HSA)
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave
• Employee Assistance Program (EAP)
• New hire home office stipend
• Quarterly department stipend
• Wellness events and lunch & learns
• Community and employee resource groups

Working Hours: Full-time (40 hours per week) with flexible working hours to support a healthy work-life balance

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Support Content Specialist with 2-5 years of experience in the United States. Actual salary may vary depending on factors such as skills, experience, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Mental Health Care, HealthTech

Company Size: 201-500 employees (Medium-sized company, offering a mix of startup agility and established processes)

Founded: 2019 (Rula is a relatively new company with a short history)

Company Description:

• Rula is a healthcare company powered by technology, focusing on teletherapy and prioritizing patient outcomes
• The company takes a patient-first approach, making mental healthcare more accessible, personalized, and effective
• Rula offers flexibility to providers, handling marketing, credentialing, billing, and admin tasks, while providers focus on patient care

Company Specialties:

• Teletherapy
• Mental Health Care
• HealthTech

Company Website: https://www.rula.com/

ASSUMPTION: Rula is a mission-driven company focused on making mental healthcare work for everyone. The company values diversity, equity, and inclusion, fostering a culture of inclusion that supports employees in feeling safe, seen, heard, and valued.

📊 Role Analysis

Career Level: Mid-level (The role requires 2+ years of experience and offers opportunities for growth and development)

Reporting Structure: The Support Content Specialist will report directly to the Content Manager or a similar role (Not specified)

Work Arrangement: 100% Remote (US-based only) with flexible working hours

Growth Opportunities:

• Potential career progression into senior content roles or management positions
• Opportunities to work on high-impact projects and collaborate with cross-functional teams
• Chance to grow within a rapidly expanding company in the mental health care industry

ASSUMPTION: As a mid-sized company, Rula offers a mix of startup agility and established processes. This role provides opportunities for growth and development within a dynamic and evolving organization.

🌍 Location & Work Environment

Office Type: 100% Remote (No physical office)

Office Location(s): Los Angeles, California (Remote work environment)

Geographic Context:

• Los Angeles is a large, diverse city with a thriving tech industry and a high cost of living
• The remote work environment allows for a flexible work-life balance and the ability to work from anywhere in the United States
• The company offers a supportive and inclusive work culture, prioritizing employee well-being and mental health

Work Schedule: Full-time (40 hours per week) with flexible working hours to support a healthy work-life balance

ASSUMPTION: The remote work environment offers employees the flexibility to work from anywhere in the United States, allowing for a better work-life balance and the ability to live in various locations.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the hiring manager or a member of the HR team
• Take-home content creation assignment
• Final interview with the Content Manager or a panel of team members

Key Assessment Areas:

• Writing and editing skills
• Ability to break down complex topics into easy-to-understand documentation
• Familiarity with customer support teams and experience in a fast-paced environment
• Cultural fit and alignment with Rula's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your ability to create clear, accurate, and engaging content in your application materials
• Showcase your understanding of mental health care and Rula's mission and values in your application

ATS Keywords: Content creation, technical writing, knowledge management, customer support, writing skills, editing skills, time management, project management, healthcare experience, data analysis, content updates, organizational changes

ASSUMPTION: The application process for this role is likely to be competitive, as Rula is a growing company in the mental health care industry. Applicants should tailor their application materials to highlight their relevant experience and skills and demonstrate their alignment with Rula's mission and values.

🛠️ Tools & Technologies

• Project management tools (Asana, Jira, etc.)
• Knowledge Management Systems (Workramp, Lessonly, etc.)
• Content creation and collaboration tools (Google Docs, Microsoft Word, etc.)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's internal processes and preferences. Applicants should be comfortable learning and adapting to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Patient-first approach
• Accessibility and inclusivity
• Data-driven decision-making
• Continuous learning and improvement
• Collaboration and cross-functional teamwork

Work Style:

• Remote work environment with flexible working hours
• High degree of autonomy and self-management
• Collaborative and supportive team culture
• Focus on mental health and well-being

Self-Assessment Questions:

• Do you have a strong commitment to Rula's mission of making mental healthcare work for everyone?
• Are you comfortable working in a remote, autonomous environment with a high degree of self-management?
• Do you thrive in a collaborative and supportive team culture that prioritizes mental health and well-being?

ASSUMPTION: Rula is a mission-driven company that values diversity, equity, and inclusion. Applicants should assess their alignment with Rula's mission, values, and work style to ensure a strong cultural fit.

⚠️ Potential Challenges

• Managing multiple projects and prioritizing work in a fast-paced environment
• Balancing the need for clear, accurate, and engaging content with the need for efficiency and speed
• Adapting to changes in product releases or organizational changes, ensuring consistent messaging and smooth transitions
• Working remotely and maintaining effective communication and collaboration with team members

ASSUMPTION: The Support Content Specialist role presents unique challenges that require strong organizational skills, adaptability, and effective communication. Applicants should be comfortable working in a fast-paced, dynamic environment and be able to manage multiple projects and priorities effectively.

📈 Similar Roles Comparison

• Unlike other content creation or technical writing roles, this position focuses specifically on supporting customer support teams and ensuring efficient, high-quality support experiences
• Rula's focus on mental health care and teletherapy sets this role apart from similar positions in other industries
• Career progression in this role may lead to senior content roles or management positions within the company

ASSUMPTION: While this role shares similarities with other content creation or technical writing positions, its focus on mental health care and customer support sets it apart. Applicants should consider their interest in mental health care and customer support when evaluating this role compared to similar positions.

📝 Sample Projects

• Creating a comprehensive internal knowledge base article on a new product feature or process change
• Updating client-facing help center resources to reflect changes in product functionality or support policies
• Analyzing support team performance data to identify trends and opportunities for improvement, and creating targeted content to address these areas

ASSUMPTION: The specific projects assigned to the Support Content Specialist may vary depending on the company's priorities and needs. Applicants should be comfortable working on a variety of content creation and management tasks to support the support team and improve the support experience.

❓ Key Questions to Ask During Interview

• How does Rula support the mental health and well-being of its employees?
• What are the most significant challenges facing the support team, and how can content creation and management help address these issues?
• How does Rula measure the effectiveness of its content, and how can I contribute to improving these metrics?
• What opportunities are there for growth and development within the content team and the company as a whole?
• How does Rula ensure consistent messaging and branding across its various content channels and platforms?

ASSUMPTION: Applicants should use the interview process to assess their fit with Rula's mission, values, and work style, as well as to gather information about the role's priorities, challenges, and opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare a content creation sample or portfolio piece that demonstrates your ability to create clear, accurate, and engaging content
• Follow up with the hiring manager or HR team within one week of submitting your application to express your interest in the role
• Prepare for phone or video screens, take-home assignments, and final interviews by researching Rula's mission, values, and work style, and practicing your content creation and management skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.