📌 Core Information
🔹 Job Title: Support Helpdesk & Content Manager H/F
🔹 Company: Acrelec
🔹 Location: Saint-Thibault-des-Vignes, Île-de-France, France
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days in office)
🚀 Job Overview
Key aspects of this role include:
- Providing technical support to clients
- Updating user interfaces for kiosks installed at international client locations
- Conducting training sessions for clients
- Managing content updates in coordination with project managers
ASSUMPTION: This role requires strong communication skills, both written and verbal, in English and French. It also demands a good understanding of database management and content management techniques.
📋 Key Responsibilities
✅ Provide technical support to clients and resolve incidents
✅ Conduct training sessions for clients via webinars, e-learning modules, and on-site visits
✅ Define and validate plans for creating or updating content in coordination with internal project managers
✅ Test and validate plans for updating content via Acrelec's proprietary application
ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and the ability to work independently.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field
Experience: A minimum of 3 years of similar experience is required
Required Skills:
- Knowledge of database management techniques
- Knowledge of content management techniques
- Proficiency in written and spoken English at a professional level (B2)
- Knowledge of project management techniques
Preferred Skills:
- Graphic design skills
- Sense of aesthetics
ASSUMPTION: Candidates with additional language skills or experience in a related field may be given preference.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (based on experience and industry standards)
Benefits:
- Remote work (2 days per week)
- Training and development programs
- Team events and newsletters
- Health and safety training
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the region. The actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Acrelec operates in the IT Services and IT Consulting industry, focusing on digital self-service kiosks, digital displays, and digital transformation planning for restaurant and retail brands.
Company Size: Acrelec has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Acrelec was founded in 2004 and has since grown into a global technology company with locations worldwide.
Company Description:
- Acrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands.
- The company develops and integrates new platforms that increase customer engagement, optimize efficiency, and improve operations.
- Acrelec's 1000 employees around the globe collaborate with customers and partners to design, create, and build the world’s leading smart stores.
Company Specialties:
- Digital Self-service Kiosks
- Digital Displays
- Indoor and Outdoor Digital Solutions
- Digital Restaurant Solutions
- Digital Retail Solutions
- Bespoke Kiosk Design & Manufacturing
- Drive-thru Technology
- Digital Transformation Planning
- Order Confirmation Systems
- Digital Merchandising
Company Website: http://www.acrelec.com
ASSUMPTION: Acrelec's focus on innovation and customer experience makes it an attractive employer for individuals seeking a dynamic and stimulating work environment.
📊 Role Analysis
Career Level: This role is suitable for candidates with 2-5 years of experience seeking to advance their careers in technical support and content management.
Reporting Structure: The Support Helpdesk & Content Manager reports directly to the project managers and works closely with the technical support team.
Work Arrangement: This role is a hybrid position, requiring the candidate to be present in the office for 3 days a week and work remotely for the remaining 2 days.
Growth Opportunities:
- Expanding responsibilities based on performance and company growth
- Cross-functional collaboration with other teams and departments
- Training and development opportunities to advance career prospects
ASSUMPTION: Acrelec's focus on employee development and growth makes this role an attractive opportunity for candidates looking to advance their careers in the IT industry.
🌍 Location & Work Environment
Office Type: Acrelec's office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): Saint-Thibault-des-Vignes, Île-de-France, France
Geographic Context:
- Saint-Thibault-des-Vignes is located in the northern suburbs of Paris, offering easy access to the city's cultural attractions and amenities.
- The region is known for its vibrant tech industry and strong job market.
- The office is situated near public transportation, making it easily accessible for commuters.
Work Schedule: The work schedule is flexible, with core hours between 9:00 AM and 5:00 PM, and the ability to work remotely for part of the week.
ASSUMPTION: The hybrid work arrangement and flexible work schedule make this role an attractive option for candidates seeking a balance between office collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and team members
- Background check and onboarding
Key Assessment Areas:
- Technical skills and problem-solving abilities
- Communication and interpersonal skills
- Adaptability and cultural fit
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on database management, content management, and project management.
- Prepare examples of how you have provided technical support to clients or managed content updates in previous roles.
- Demonstrate your proficiency in English and French through your application materials and interview responses.
ATS Keywords: Technical Support, Content Management, Database Management, Project Management, English Proficiency, Autonomy, Organization, Engagement
ASSUMPTION: Acrelec's hiring process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit, with a focus on finding the best match for the role and the company's values.
🛠️ Tools & Technologies
- Content management systems (CMS)
- Database management software
- Project management tools
- Video conferencing and collaboration tools
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the projects and clients Acrelec is working with at the time.
👔 Cultural Fit Considerations
Company Values:
- Passion for the customer experience
- Engagement and collaboration
- Creativity and innovation
- Empathy and understanding
Work Style:
- Autonomous and self-driven
- Organized and detail-oriented
- Adaptable and flexible
- Strong communication and interpersonal skills
Self-Assessment Questions:
- Do you have a passion for providing exceptional customer support and driving customer satisfaction?
- Are you comfortable working independently and managing your time effectively?
- Do you have strong communication skills in both English and French?
- Are you able to adapt to new tools and technologies as needed?
ASSUMPTION: Acrelec values candidates who align with their core values and work style, as this contributes to a positive and productive work environment.
⚠️ Potential Challenges
- Managing multiple client projects simultaneously
- Working with diverse teams and stakeholders
- Adapting to new technologies and tools as needed
- Balancing remote work and office collaboration
ASSUMPTION: These challenges can be overcome through strong communication, organization, and adaptability, making them opportunities for growth and development.
📈 Similar Roles Comparison
- This role differs from other technical support roles in its focus on content management and international client projects.
- Compared to other content management roles, this position requires a strong technical support background and international client experience.
- Career progression in this role may lead to project management or specialized technical roles within Acrelec.
ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar positions can help candidates determine if it is the right fit for their career goals.
📝 Sample Projects
- Updating user interfaces for kiosks installed at international client locations
- Conducting training sessions for clients via webinars and on-site visits
- Managing content updates in coordination with project managers
ASSUMPTION: These sample projects provide insight into the day-to-day responsibilities and tasks associated with this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the overall structure of the technical support and content management teams?
- What opportunities are there for professional development and growth within Acrelec?
- How does Acrelec support work-life balance for its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company and the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Acrelec's careers page
- Highlight your relevant experience and skills in your resume, focusing on database management, content management, and project management.
- Prepare examples of how you have provided technical support to clients or managed content updates in previous roles.
- Demonstrate your proficiency in English and French through your application materials and interview responses.
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
