Swedish Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Swedish Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 29, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, multicultural environment
• Opportunities for career growth within the company

ASSUMPTION: This role requires a strong affinity for social media and a keen eye for detail. Previous content moderation or customer service experience is a plus but not required.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: This role involves working with sensitive content and may require handling distressing material. Applicants should be prepared for this aspect of the job.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: Entry-level (0-2 years)

Required Skills:

• C2 level of Swedish and advanced English
• Strong affinity for social media
• Goal-driven and proactive
• Attention to detail

Preferred Skills:

• Content moderation, customer service, or contact center experience

ASSUMPTION: While previous experience is not required, candidates with relevant experience may find the onboarding process smoother.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health insurance discount
• Wellness programs
• Free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts are available in the morning (08:00-16:00) or afternoon (16:00-00:00).

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual performance and company policies.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance Spain operates in the outsourcing and offshoring consulting industry, providing customer experience, sales, and digital solutions to various clients worldwide.

Company Size: With over 10,000 employees, Teleperformance Spain offers a large and diverse workforce, providing ample opportunities for career growth and learning.

Founded: Teleperformance was founded in 1978 and has since grown into a global leader in digitally-powered business services, operating in over 80 countries.

Company Description:

• Teleperformance specializes in omnichannel customer experience, digital solutions, and AI-driven services
• The company focuses on delivering meaningful and sustainable business services to its clients
• Teleperformance is committed to being a force for good in supporting its communities, clients, and the environment

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Contact Center on Demand
• Analytics Solutions
• HomeBase and VIP Solutions
• Sales and digital solutions
• Face-to-face and internet interactions
• Technical support and BPO
• Credit and collection services
• Social media management
• AI-driven services

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse client base may lead to varied project assignments and career opportunities for employees.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for candidates seeking to start their career in content moderation or customer service.

Reporting Structure: Content moderators typically report to a team leader or supervisor, who is responsible for ensuring the quality and efficiency of the moderation process.

Work Arrangement: This is an on-site role with fixed working hours and a rotating shift schedule. Employees can expect to work a mix of morning and afternoon shifts.

Growth Opportunities:

• Progression to senior content moderator or team lead roles
• Transition to other customer service or support roles within the company
• Opportunities to work on diverse projects for various clients

ASSUMPTION: Employees' performance and commitment may influence their opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Teleperformance's Barcelona office is a modern, vibrant workspace designed to foster collaboration and creativity.

Office Location(s): The office is located near Glories mall, providing easy access to public transportation and nearby amenities.

Geographic Context:

• Barcelona is a bustling city with a rich cultural scene, offering numerous entertainment and leisure options
• The city boasts a Mediterranean climate, with mild winters and warm summers
• Barcelona is known for its unique architecture, beautiful beaches, and delicious cuisine

Work Schedule: Employees can expect to work a rotating shift schedule, with a mix of morning and afternoon shifts. The workweek consists of 38.5 hours, with 2 days off per week.

ASSUMPTION: The work environment may be dynamic and fast-paced, with a high volume of content to moderate. Employees should be prepared to work efficiently and effectively under pressure.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Swedish and English
• Attention to detail and content moderation skills
• Cultural fit and adaptability to a multicultural work environment
• Problem-solving abilities and decision-making skills

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or social media management
• Demonstrate strong language skills in Swedish and English through your resume and cover letter
• Showcase your attention to detail and problem-solving abilities through relevant examples or projects

ATS Keywords: Content moderation, social media, customer service, Swedish, English, attention to detail, proactive, goal-driven

ASSUMPTION: The application process may involve assessments or tests to evaluate candidates' language skills and content moderation abilities.

🛠️ Tools & Technologies

• Content moderation platforms and tools
• Social media management software
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)
• Project management software (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and project assignments.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Empowerment

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you have a strong affinity for social media and a keen eye for detail?
• Are you comfortable working in a multicultural environment and handling sensitive content?
• Do you thrive in a dynamic, fast-paced work environment and enjoy collaborating with others?

ASSUMPTION: Teleperformance values diversity and inclusivity, fostering a work environment that respects and appreciates employees' unique backgrounds and perspectives.

⚠️ Potential Challenges

• Handling sensitive or distressing content may be emotionally taxing
• Working in a fast-paced environment with high content volume may be challenging
• Adapting to a rotating shift schedule and working on weekends may impact work-life balance
• Language barriers or misunderstandings may arise in a multicultural work environment

ASSUMPTION: Teleperformance offers support and resources to help employees manage the challenges associated with content moderation and maintain a healthy work-life balance.

📈 Similar Roles Comparison

• Content Moderator roles at other companies may have different language requirements or focus on different platforms
• Customer Service Representative roles may offer similar work environments and career growth opportunities but differ in core responsibilities
• Social Media Manager roles may require more strategic and creative thinking but share some common skills and experiences

ASSUMPTION: The specific requirements and responsibilities of similar roles may vary depending on the company, industry, and client.

📝 Sample Projects

• Moderating user-generated content on a popular social media platform to ensure compliance with guidelines
• Collaborating with a cross-functional team to develop and implement new moderation strategies
• Assisting users with content-related issues or concerns through direct messaging or other communication channels

ASSUMPTION: The specific projects and tasks assigned may vary depending on the client, project, and employee's skills and experience.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how does the company support employees in managing them?
• How does the company ensure the quality and efficiency of the content moderation process?
• What opportunities are there for career growth and development within the company?
• How does the company foster a positive and inclusive work environment for employees?
• What are the most important qualities and skills for success in this role, according to the hiring manager?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates candidates' interest in the role and commitment to their potential success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: Swedish Content Moderator - Barcelona
• Tailor your resume and cover letter to highlight your language skills, attention to detail, and any relevant experience in content moderation, customer service, or social media management
• Prepare for the interview by researching the company, understanding the role's requirements, and practicing your language skills
• Follow up with the hiring manager after the interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.