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Systems Analyst III (Product Owner) - EXP.O NOW - Customer API, IS Customer Experience

Expeditors
Full-time
On-site
Seattle, Washington, United States

πŸ“Œ Core Information

πŸ”Ή Job Title: Systems Analyst III (Product Owner) - EXP.O NOW - Customer API, IS Customer Experience

πŸ”Ή Company: Expeditors

πŸ”Ή Location: Seattle, Washington, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Marketing Analyst, Customer Experience (CX)

πŸ”Ή Date Posted: April 1, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Acting as Product Owner at the API team level, managing backlog and collaborating with product management
  • Functioning as a systems analyst for Customer API Program, writing API contracts and conducting analysis
  • Working with external customers and managing developer documentation
  • Operating within a small, agile development team

ASSUMPTION: The dual role of product ownership and systems analysis indicates a dynamic position requiring flexibility and diverse skill sets.

πŸ“‹ Key Responsibilities

βœ… Build, refine, and prioritize the API team backlog

βœ… Collaborate with product management to translate requirements into technical terms

βœ… Perform analysis on new feature development for API products

βœ… Create and understand system integration diagrams

βœ… Write user stories and lead agile ceremonies

ASSUMPTION: Responsibilities are based on standard practices in systems analysis and product ownership, emphasizing collaboration and technical expertise.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 5 years as a systems analyst and 3 years as a product owner

Required Skills:

  • Systems Analysis
  • API Testing and Design
  • Product Ownership

Preferred Skills:

  • API lifecycle management
  • Azure DevOps and Java development experience

ASSUMPTION: Preferred skills suggest a focus on candidates familiar with API ecosystems and associated development tools.

πŸ’° Compensation & Benefits

Salary Range: $100,000 to $145,000 annually

Benefits:

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Savings Plan with employer match
  • Paid vacation and sick time

Working Hours: Full-time, 40 hours per week, Monday to Friday

ASSUMPTION: Benefits and compensation reflect industry standards for mid to senior-level positions in technology and logistics sectors.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage

Company Size: 10,001+ employees, offering a vast network and numerous resources for professional growth.

Founded: 1979

Company Description:

  • A leading global logistics company
  • Provider of customized supply chain solutions
  • Known for innovative technology and customer service

Company Specialties:

  • #GlobalLogistics
  • #FreightForwarding
  • #SupplyChainSolutions

Company Website: http://www.expeditors.com

ASSUMPTION: Emphasis on supply chain innovation and customer engagement highlights the company’s commitment to evolving logistics practices.

πŸ“Š Role Analysis

Career Level: Senior-level position with leadership opportunities

Reporting Structure: Reports to senior management within the API program

Work Arrangement: On-site work required; relocation assistance not provided

Growth Opportunities:

  • Potential to advance within product management
  • Involvement in cutting-edge API solutions
  • Networking within global logistics and technology communities

ASSUMPTION: The dual role can lead to broader management responsibilities, aligning with organizational goals.

🌍 Location & Work Environment

Office Type: Modern office facilities with collaborative spaces

Office Location(s): Seattle, Federal Way, Lynnwood, Bellevue (Factoria)

Geographic Context:

  • Proximity to Seattle’s tech hub
  • Access to diverse cultural and recreational activities
  • Strong regional transport and logistics infrastructure

Work Schedule: Standard business hours with potential for flexible arrangements

ASSUMPTION: The work environment supports collaboration and innovation, fostering employee engagement and productivity.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit online application and resume
  • Initial HR screening call
  • Technical and behavioral interviews with the hiring team

Key Assessment Areas:

  • Technical expertise in API and systems analysis
  • Product ownership and management skills
  • Communication and interpersonal abilities

Application Tips:

  • Highlight relevant API projects and experiences
  • Demonstrate understanding of logistics and supply chain dynamics
  • Prepare to discuss agile methodologies in detail

ATS Keywords: Systems Analysis, API Testing, Product Ownership, Agile, Communication Skills

ASSUMPTION: A structured process ensures comprehensive evaluation of technical and interpersonal skills.

πŸ› οΈ Tools & Technologies

  • Insomnia, Postman, Swagger (API Testing Tools)
  • Azure DevOps (Project Management)
  • Visio (Diagramming Tool)

ASSUMPTION: Familiarity with these tools is essential for role efficiency and contributes to streamlined project workflows.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer success
  • Innovation and continuous improvement
  • Global collaboration and integrity

Work Style:

  • Collaborative and team-oriented
  • Results-driven with a focus on problem-solving
  • Adaptable to changing environments

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic environment?
  • Are you comfortable leading projects and managing priorities?
  • Can you work effectively with diverse teams and stakeholders?

ASSUMPTION: The company's emphasis on innovation and customer focus guides the ideal candidate profile.

⚠️ Potential Challenges

  • Balancing dual roles and responsibilities
  • Navigating complex B2B data integrations
  • Keeping up with fast-paced technological developments
  • Collaborating across global teams and time zones

ASSUMPTION: Challenges provide opportunities for skill enhancement and professional growth within the API and logistics sectors.

πŸ“ˆ Similar Roles Comparison

  • Focus on dual responsibilities offers broader experience compared to traditional roles
  • Higher technical demands due to B2B integration challenges
  • Greater potential for strategic influence within team structures

ASSUMPTION: Comparison highlights the unique aspects of this position relative to similar industry roles.

πŸ“ Sample Projects

  • Developing a seamless API integration tool for global logistics
  • Enhancing user experience on the EXP.O NOW platform
  • Creating robust systems documentation for cross-functional teams

ASSUMPTION: Sample projects represent typical contributions and expectations for this role.

❓ Key Questions to Ask During Interview

  • What are the key strategic goals for the Customer API Program?
  • How does this role collaborate with other departments within Expeditors?
  • What growth opportunities are available within the team and organization?
  • How does the company support professional development and training?
  • Can you describe a typical day in this dual role?

ASSUMPTION: These questions reflect proactive engagement and a desire to align with company objectives.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the company's website
  • Review and ensure your resume highlights relevant experiences
  • Prepare for a technical interview focusing on API and systems analysis
  • Plan to demonstrate familiarity with logistics sector nuances
  • Follow up with HR for application status updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.