Team Lead, English Content

📌 Core Information

🔹 Job Title: Team Lead, English Content

🔹 Company: SSENSE

🔹 Location: Montréal, Quebec, Canada

🔹 Job Type: Full-time

🔹 Category: Retail

🔹 Date Posted: May 6, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and mentoring an in-house team of Copywriters and Sub-Editors
• Overseeing scheduling and logistics for bookings based on production needs
• Collaborating with cross-functional teams to optimize operations and productivity
• Implementing continuous improvement initiatives to enhance daily operations
• Supporting the integration and operationalization of new tools

ASSUMPTION: This role requires a highly collaborative style and the ability to influence and motivate others to drive performance results.

📋 Key Responsibilities

✅ Lead and mentor an in-house team of Copywriters and Sub-Editors in the day-to-day delivery of product descriptions that meet production needs, while adhering to strict quality standards

✅ Oversee scheduling and logistics for bookings based on knowledge of roster capability and production needs

✅ Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast. Identify potential capacity and capability risks and recommend contingency plans

✅ Establish SKU assignment on a daily basis, aligning with Studio priorities

✅ Report on team's overall performance and provide actionable solutions to improve the flow of operations and team productivity

✅ Ensure team adheres to current processes, identifying opportunities for continuous improvement, and propose and create processes and tools to support production operations

✅ Support the integration and operationalization of new tools

✅ Own expense tracking and documentation, including socials, hardware, and supplies. Review and approve team expense reports to help ensure compliance with Studio and Financial Planning & Analysis policies

✅ Contribute to the implementation of Studio and business initiatives by applying operational best practices, and engage in cross-departmental collaboration with a continuous improvement approach

✅ Initiate and develop actionable execution plans to optimize daily operations, productivity, and communication

✅ Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services

✅ Support the Manager's recruitment strategy by screening, interviewing, and onboarding new full-time and freelance Copywriters and Sub-Editors

✅ Support the Manager with the onboarding of new team members

✅ Act as the touchpoint between workers and Business Managers, by coordinating with both parties to ensure that employee needs are met and company goals are achieved

✅ Support in the performance management process for all team members by conducting performance reviews and establish development plans

✅ Provide mentorship catalyzing growth through coaching and team building

✅ Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity

ASSUMPTION: This role requires strong leadership, communication, and organizational skills to manage a team and ensure production needs are met.

🎯 Required Qualifications

Education: College or Bachelor’s diploma in fashion management or a relevant field

Experience: A minimum of 5-7 years of experience in a fast-paced administrative capacity or related work field, in an environment with an emphasis on scheduling / booking, talent management, and administration work for executive/upper level management. 1-2 years previous experience in a leadership or management role.

Required Skills:

• Proficient in Excel, Lucidchart and Google Suite
• Excellent written and verbal communication skills in both English with collaborative, team-oriented nature
• Experience with drafting, documenting, and implementing new procedures
• Demonstrated analytical, problem-solving, organizational skills
• Scrum methodology awareness and previous work in an agile environment is an asset
• A sense of priority and awareness for high impact meetings, and urgent business needs, and ensures follow-up
• Open to working evenings and weekends, as required
• Knowledge of garment construction and e-commerce content production is an asset

Preferred Skills:

• Strong leadership skills
• Solution-oriented mindset and can-do attitude to overcome challenges
• Experience and desire to develop talent
• Natural ability to build relationships and to work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail-oriented with strong time management and organizational skills
• Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization

ASSUMPTION: Candidates with relevant experience in retail, fashion, or e-commerce content production will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: Based on the role, experience level, and location, the estimated salary range for this position is CAD 70,000 - 90,000 per year. This is an estimate and the actual salary may vary based on the company's compensation structure.

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Employee discount on SSENSE products
• Paid time off (vacation, sick days, and public holidays)
• Flexible work arrangements

Working Hours: Full-time, 40 hours per week. Open to working evenings and weekends as required.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the retail and e-commerce sectors. The actual salary may vary based on the company's compensation structure and the candidate's qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: SSENSE operates in the luxury fashion and e-commerce retail industry, with a focus on curating a mix of established and emerging luxury brands across various categories.

Company Size: SSENSE has 1,001-5,000 employees, making it a mid-sized company. This size allows for a structured work environment with opportunities for growth and collaboration.

Founded: SSENSE was founded in 2003 by brothers Rami, Firas, and Bassel Atallah. The company is headquartered in Montreal, Canada.

Company Description:

• SSENSE is a global technology platform operating at the intersection of culture, community, and commerce.
• The company features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
• SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Company Specialties:

• Retail
• Fashion
• Technology
• E-Commerce
• Creative
• Studio
• Luxury

Company Website: https://www.ssense.com

ASSUMPTION: SSENSE is a well-established company in the luxury fashion and e-commerce retail industry, with a strong focus on innovation and cultural relevance.

📊 Role Analysis

Career Level: This role is a mid-level management position, focusing on leading a team and driving operational excellence within the content production process.

Reporting Structure: The Team Lead reports directly to the Manager of Content Operations and is responsible for leading a team of Copywriters and Sub-Editors.

Work Arrangement: This role is 100% on-site, with the possibility of working evenings and weekends as required.

Growth Opportunities:

• Progression to a senior management role within the content operations department
• Expansion into other areas of the business, such as creative direction or studio management
• Development of leadership and management skills through mentoring and coaching opportunities

ASSUMPTION: This role offers opportunities for career growth and development within the content operations department and the broader organization.

🌍 Location & Work Environment

Office Type: SSENSE's headquarters is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): 333 Chabanel O., Montréal, QC H2N 2G1, CA

Geographic Context:

• Montréal is a vibrant, multicultural city with a thriving arts and culture scene
• The city offers a high quality of life, with excellent education, healthcare, and recreational opportunities
• Montréal is a bilingual city, with French and English being the official languages

Work Schedule: Full-time, 40 hours per week. Open to working evenings and weekends as required.

ASSUMPTION: SSENSE's headquarters offers a modern, collaborative work environment that supports creativity and productivity. Montréal provides a high quality of life and a vibrant cultural scene.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR department
• In-person or video interview with the hiring manager and team members
• Final interview with senior leadership

Key Assessment Areas:

• Leadership and management skills
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Cultural fit and alignment with SSENSE's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of SSENSE's business and the role's responsibilities in your application materials
• Prepare examples of your leadership and management experiences to discuss during the interview

ATS Keywords: Team Lead, English Content, Content Operations, Leadership, Management, Scheduling, Logistics, Product Description, Copywriter, Sub-Editor, Continuous Improvement, Retail, Fashion, E-Commerce

ASSUMPTION: SSENSE's application process is designed to assess candidates' skills and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• Excel
• Lucidchart
• Google Suite
• Project management tools (e.g., Asana, Jira)
• Content management systems (e.g., Adobe Experience Manager, Contentful)

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Creativity
• Innovation
• Collaboration
• Excellence
• Customer-centricity

Work Style:

• Fast-paced and dynamic work environment
• Cross-functional collaboration and teamwork
• Focus on continuous improvement and innovation
• Results-driven and data-informed decision-making

Self-Assessment Questions:

• Do I thrive in a fast-paced, dynamic work environment?
• Am I comfortable working collaboratively with cross-functional teams?
• Do I have a strong customer focus and a commitment to excellence?

ASSUMPTION: SSENSE values candidates who are creative, innovative, collaborative, and customer-focused, with a strong work ethic and a results-driven mindset.

⚠️ Potential Challenges

• Managing a team in a fast-paced, dynamic work environment
• Balancing multiple priorities and deadlines
• Adapting to changes in production needs and processes
• Working evenings and weekends as required

ASSUMPTION: These challenges require strong leadership, organizational, and time management skills to successfully navigate the role's demands.

📈 Similar Roles Comparison

• This role differs from other content management positions in its focus on leading a team and driving operational excellence within the content production process
• SSENSE's role offers a unique blend of creativity, innovation, and customer-centricity within the luxury fashion and e-commerce retail industry
• Career progression in this role may lead to senior management or creative direction opportunities within the content operations department or the broader organization

ASSUMPTION: This role offers a unique blend of leadership, management, and creative opportunities within the luxury fashion and e-commerce retail industry.

📝 Sample Projects

• Developing and implementing a new process for product description assignment and scheduling
• Leading a team to create and optimize product descriptions for a new brand launch
• Collaborating with cross-functional teams to improve the efficiency of the content production process

ASSUMPTION: These sample projects demonstrate the role's focus on leadership, process improvement, and cross-functional collaboration within the content production process.

❓ Key Questions to Ask During Interview

• Can you describe the team's current processes and how this role will contribute to their improvement?
• How does this role collaborate with other departments within the organization?
• What are the key priorities for this role in the first 90 days?
• How does SSENSE support the growth and development of its employees?
• What is the company's approach to work-life balance, especially for roles that may require working evenings and weekends?

ASSUMPTION: These questions help candidates better understand the role's responsibilities, the company's culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your leadership and management experiences to discuss during the interview
• Research SSENSE's business and the role's responsibilities to demonstrate your understanding and enthusiasm
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.