Team Lead, English Content

📌 Core Information

🔹 Job Title: Team Lead, English Content

🔹 Company: SSENSE

🔹 Location: Montréal, Quebec, Canada

🔹 Job Type: Full-time

🔹 Category: Retail

🔹 Date Posted: May 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and mentoring a team of Copywriters and Sub-Editors
• Overseeing scheduling and logistics for bookings

• Collaborating with Planning and Producing department to manage production forecast
• Establishing SKU assignment and reporting on team performance
• Implementing continuous improvement initiatives and process optimization

ASSUMPTION: This role requires a high level of organizational skills, strong leadership, and the ability to thrive in a fast-paced environment.

📋 Key Responsibilities

✅ Lead and mentor an in-house team of Copywriters and Sub-Editors to deliver high-quality product descriptions that meet production needs and adhere to strict quality standards

✅ Oversee scheduling and logistics for bookings based on knowledge of roster capability and production needs

✅ Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks, and recommend contingency plans

✅ Establish SKU assignment on a daily basis, aligning with Studio priorities

✅ Report on team's overall performance and provide actionable solutions to improve the flow of operations and team productivity

✅ Ensure team adheres to current processes, identify opportunities for continuous improvement, and propose and create processes and tools to support production operations

✅ Support the integration and operationalization of new tools

✅ Own expense tracking and documentation, review and approve team expense reports to ensure compliance with Studio and Financial Planning & Analysis policies

✅ Contribute to the implementation of Studio and business initiatives by applying operational best practices and engaging in cross-departmental collaboration with a continuous improvement approach

✅ Initiate and develop actionable execution plans to optimize daily operations, productivity, and communication

✅ Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services

✅ Support the Manager's recruitment strategy by screening, interviewing, and onboarding new full-time and freelance Copywriters and Sub-Editors

✅ Support the Manager with the onboarding of new team members

✅ Act as the touchpoint between workers and Business Managers, coordinating with both parties to ensure employee needs are met and company goals are achieved

✅ Support in the performance management process for all team members by conducting performance reviews and establishing development plans

✅ Provide mentorship to catalyze growth through coaching and team building

✅ Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity

ASSUMPTION: This role involves a mix of leadership, operational, and project management tasks, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: College or Bachelor's diploma in fashion management or a relevant field

Experience: A minimum of 5-7 years of experience in a fast-paced administrative capacity or related work field, with an emphasis on scheduling/bookings, talent management, and administration work for executive/upper level management. 1-2 years of previous experience in a leadership or management role.

Required Skills:

• Proficient in Excel, Lucidchart, and Google Suite
• Excellent written and verbal communication skills in English
• Collaborative, team-oriented nature
• Experience with drafting, documenting, and implementing new procedures
• Demonstrated analytical, problem-solving, organizational skills
• Scrum methodology awareness and previous work in an agile environment is an asset
• A sense of priority and awareness for high impact meetings and urgent business needs
• Open to working evenings and weekends as required
• Knowledge of garment construction and e-commerce content production is an asset

Preferred Skills:

• Fluency in additional languages
• Experience in the luxury fashion industry

ASSUMPTION: Candidates with experience in e-commerce, content production, and team leadership will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: CAD 80,000 - 120,000 per year (Based on industry standards for a Team Lead role in Montreal)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Employee discount on SSENSE products
• Flexible work arrangements
• Professional development opportunities

Working Hours: Full-time, 40 hours per week. May require working evenings and weekends as needed.

ASSUMPTION: The salary range is estimated based on market research for similar roles in Montreal. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically luxury fashion e-commerce

Company Size: 1,001-5,000 employees. Large enough to offer diverse opportunities and resources, yet still agile and innovative.

Founded: 2003. SSENSE has established itself as a leader in luxury fashion e-commerce and has a strong reputation for its unique blend of culture, community, and commerce.

Company Description:

• SSENSE is a global technology platform operating at the intersection of culture, community, and commerce.
• It features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
• SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Company Specialties:

• Retail
• Fashion
• Technology
• E-Commerce
• Creative
• Studio
• Luxury

Company Website: https://www.ssense.com

ASSUMPTION: SSENSE is a well-established company with a strong brand and reputation in the luxury fashion e-commerce industry.

📊 Role Analysis

Career Level: Mid-level to senior. This role offers opportunities for growth and development within the company.

Reporting Structure: The Team Lead reports directly to the Manager of Content Operations and oversees a team of Copywriters and Sub-Editors.

Work Arrangement: On-site, full-time. May require working evenings and weekends as needed.

Growth Opportunities:

• Advancement to a Manager or Director role within the Content Operations department
• Expansion into other areas of the business, such as Studio or Planning & Producing
• Development of leadership and management skills through mentorship and coaching

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work on high-impact projects and initiatives.

🌍 Location & Work Environment

Office Type: Modern, creative workspace with a focus on collaboration and innovation.

Office Location(s): 333 Chabanel O., Montréal, QC H2N 2G1, CA

Geographic Context:

• Montréal is a vibrant, multicultural city with a thriving arts and culture scene.
• The Chabanel neighborhood is known for its fashion and design industry presence.
• Montréal offers a high quality of life, with affordable housing, excellent healthcare, and a rich history.

Work Schedule: Full-time, 40 hours per week. May require working evenings and weekends as needed.

ASSUMPTION: The work environment at SSENSE is dynamic, creative, and collaborative, with a strong focus on innovation and excellence.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-person or video interview with the Hiring Manager and team members
• Final interview with the Director of Content Operations
• Job offer and onboarding

Key Assessment Areas:

• Leadership and management skills
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Understanding of e-commerce content production and luxury fashion
• Cultural fit and alignment with SSENSE values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of SSENSE's unique blend of culture, community, and commerce in your application materials.
• Prepare examples of your leadership and management experience, as well as your ability to drive performance results in a fast-paced environment.

ATS Keywords: Team Lead, English Content, Content Operations, Luxury Fashion, E-commerce, Product Descriptions, Leadership, Management, Mentoring, Scheduling, Logistics, Continuous Improvement

ASSUMPTION: The application process at SSENSE is designed to assess candidates' skills, experience, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• Excel
• Lucidchart
• Google Suite (Google Docs, Sheets, Slides)
• Project management tools (e.g., Asana, Trello)
• Content management systems (e.g., Contentful, Sanity)

ASSUMPTION: The tools and technologies required for this role are standard for the e-commerce and content production industries.

👔 Cultural Fit Considerations

Company Values:

• Creativity and innovation
• Collaboration and teamwork
• Customer-centricity
• Continuous learning and improvement
• Integrity and accountability

Work Style:

• Fast-paced and dynamic
• Creative and innovative
• Collaborative and team-oriented
• Results-driven and performance-focused

Self-Assessment Questions:

• How do you embody SSENSE's values in your daily work?
• Describe a time when you had to manage a team in a fast-paced, high-pressure environment. How did you ensure the team's success?
• How do you approach continuous learning and improvement in your role?

ASSUMPTION: SSENSE values candidates who are creative, collaborative, and results-driven, with a strong commitment to customer-centricity and continuous improvement.

⚠️ Potential Challenges

• Managing a team in a fast-paced, high-pressure environment
• Balancing multiple priorities and deadlines
• Adapting to changes in production needs and priorities
• Working evenings and weekends as needed
• Managing a team with diverse skills and backgrounds

ASSUMPTION: These challenges are inherent to the role and require strong leadership, organizational, and communication skills to overcome.

📈 Similar Roles Comparison

• This role is similar to a Content Manager or Content Operations Manager role in a luxury fashion e-commerce company.
• However, this role has a stronger focus on team leadership and mentoring, as well as daily production management.
• Career progression in this role could lead to a Manager or Director role within the Content Operations department or expansion into other areas of the business.

ASSUMPTION: This role offers unique opportunities for growth and development within the company, as well as the chance to work on high-impact projects and initiatives.

📝 Sample Projects

• Leading a team to produce high-quality product descriptions for a new luxury fashion brand launch
• Implementing a new process to streamline product copy services and improve team productivity
• Managing a team to produce content for a high-profile marketing campaign or event

ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that the Team Lead may be involved in, from day-to-day production management to strategic process improvement and high-impact projects.

❓ Key Questions to Ask During Interview

• Can you describe the team I will be leading and provide insight into their skills and backgrounds?
• How does this role fit into the broader Content Operations department and the company as a whole?
• What are the biggest challenges facing the team currently, and how can this role help address them?
• What opportunities are there for growth and development within this role and the company?
• How does SSENSE support work-life balance for its employees?

ASSUMPTION: These questions are designed to provide insight into the role, the team, and the company, as well as the opportunity to demonstrate your understanding of the position and your fit for the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your leadership and management experience, as well as your ability to drive performance results in a fast-paced environment.
• If selected for an interview, be prepared to discuss your understanding of SSENSE's unique blend of culture, community, and commerce, as well as your fit for the role and the company.
• Follow up with the Hiring Manager one week after your interview to express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.