Team Lead, English Content

📌 Core Information

🔹 Job Title: Team Lead, English Content

🔹 Company: SSENSE

🔹 Location: Montréal, QC, Canada

🔹 Job Type: Full-time, On-site

🔹 Category: Retail, Fashion, E-commerce

🔹 Date Posted: May 6, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and mentoring an in-house team of Copywriters and Sub-Editors
• Overseeing scheduling and logistics for bookings based on production needs
• Collaborating with Planning and Producing department to ensure capacity and resource plans align with production forecasts
• Establishing SKU assignment and reporting on team performance
• Implementing Studio and business initiatives with a continuous improvement approach

ASSUMPTION: This role requires a highly collaborative and influential leader who can drive performance results and motivate a team of creatives.

📋 Key Responsibilities

✅ Lead and mentor an in-house team of Copywriters and Sub-Editors to deliver high-quality product descriptions that meet production needs and adhere to strict quality standards

✅ Oversee scheduling and logistics for bookings based on knowledge of roster capability and production needs

✅ Collaborate with Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential risks, and recommend contingency plans

✅ Establish SKU assignment on a daily basis, aligning with Studio priorities

✅ Report on team performance and provide actionable solutions to improve the flow of operations and team productivity

✅ Ensure team adheres to current processes, identify opportunities for continuous improvement, and propose and create processes and tools to support production operations

✅ Support the integration and operationalization of new tools

✅ Own expense tracking and documentation, review and approve team expense reports to ensure compliance with Studio and Financial Planning & Analysis policies

✅ Contribute to the implementation of Studio and business initiatives by applying operational best practices and engaging in cross-departmental collaboration with a continuous improvement approach

✅ Initiate and develop actionable execution plans to optimize daily operations, productivity, and communication

✅ Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services

✅ Support the Manager's recruitment strategy by screening, interviewing, and onboarding new full-time and freelance Copywriters and Sub-Editors

✅ Support the Manager with the onboarding of new team members

✅ Act as the touchpoint between workers and Business Managers, coordinating with both parties to ensure employee needs are met and company goals are achieved

✅ Support in the performance management process for all team members by conducting performance reviews and establishing development plans

✅ Provide mentorship to catalyze growth through coaching and team building

✅ Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a healthy work environment that fosters communication, collaboration, and productivity

ASSUMPTION: This role requires a strong focus on operational excellence, leadership, and team development to ensure the team meets production needs and maintains high-quality standards.

🎯 Required Qualifications

Education: College or Bachelor's diploma in fashion management or a relevant field

Experience: A minimum of 5-7 years of experience in a fast-paced administrative capacity or related work field, with 1-2 years of previous experience in a leadership or management role

Required Skills:

• Proficient in Excel, Lucidchart, and Google Suite
• Excellent written and verbal communication skills in English
• Experience with drafting, documenting, and implementing new procedures
• Demonstrated analytical, problem-solving, organizational skills
• Scrum methodology awareness and previous work in an agile environment is an asset
• Sense of priority and awareness for high impact meetings and urgent business needs
• Open to working evenings and weekends as required
• Knowledge of garment construction and e-commerce content production is an asset

Preferred Skills:

• Strong leadership skills
• Solution-oriented mindset and can-do attitude to overcome challenges
• Natural ability to build relationships and work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail-oriented with strong time management and organizational skills
• Capacity to synthesize, analyze, and present reporting information to technical and studio business stakeholders at various levels of the organization

ASSUMPTION: Candidates should have a proven track record in operational excellence, leadership, and team development, with a strong focus on e-commerce writing and content production.

💰 Compensation & Benefits

Salary Range: Based on the role, experience level, and location, the estimated salary range for this position is CAD 80,000 - 120,000 per year. This is an estimate and the actual salary may vary based on the company's compensation structure.

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Employee discount on SSENSE products
• Paid time off and holidays
• Flexible work arrangements

Working Hours: Full-time, on-site position with the possibility of working evenings and weekends as required. The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the retail and e-commerce sectors. The actual salary may vary based on the company's compensation structure and the candidate's qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: SSENSE operates in the luxury fashion and e-commerce retail industry, focusing on a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

Company Size: SSENSE has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: SSENSE was founded in 2003 by brothers Rami, Firas, and Bassel Atallah and is headquartered in Montreal, Canada.

Company Description:

• SSENSE is a global technology platform operating at the intersection of culture, community, and commerce
• It features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else
• SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views

Company Specialties:

• Retail
• Fashion
• Technology
• E-commerce
• Creative
• Studio
• Luxury

Company Website: https://www.ssense.com

ASSUMPTION: SSENSE is a well-established company in the luxury fashion and e-commerce retail industry, with a strong focus on technology and cultural content production.

📊 Role Analysis

Career Level: This role is a mid-level management position, requiring a balance of leadership, operational excellence, and team development skills.

Reporting Structure: The Team Lead reports directly to the Manager of Content Operations and oversees an in-house team of Copywriters and Sub-Editors.

Work Arrangement: This is a full-time, on-site position with the possibility of working evenings and weekends as required. The work arrangement is primarily on-site, with limited flexibility for remote work.

Growth Opportunities:

• Progression to a Senior Team Lead or Manager role within the Content Operations department
• Expansion into other areas of the business, such as Studio or Planning and Producing
• Development of leadership and management skills through mentorship and training opportunities

ASSUMPTION: This role offers opportunities for career growth and development within the Content Operations department and the broader organization.

🌍 Location & Work Environment

Office Type: SSENSE has multiple office locations, with the primary headquarters in Montreal, Canada. The Team Lead position is based at the Montreal headquarters.

Office Location(s): 333 Chabanel O., Montréal, QC H2N 2G1, CA

Geographic Context:

• Montréal is the second-largest city in Canada and the largest city in the province of Quebec
• The city is known for its vibrant cultural scene, including fashion, arts, and entertainment
• Montréal has a humid continental climate, with warm summers and cold, snowy winters

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break. The work arrangement is primarily on-site, with limited flexibility for remote work.

ASSUMPTION: The Team Lead position is based at SSENSE's Montreal headquarters, offering a dynamic and collaborative work environment in a major urban center.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the SSENSE careers portal
• Phone or video screening with the HR department
• In-depth interviews with the Manager of Content Operations and other team members
• Final interview with the Director of Content Operations

Key Assessment Areas:

• Leadership and management skills
• Operational excellence and problem-solving abilities
• Communication and interpersonal skills
• Cultural fit and alignment with SSENSE's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of e-commerce writing and content production in your application materials
• Showcase your leadership and management skills through examples of previous experiences and accomplishments

ATS Keywords: E-commerce writing, content production, leadership, management, operational excellence, team development, retail, fashion, luxury, Montreal

ASSUMPTION: The application process for the Team Lead position at SSENSE involves multiple interviews with key stakeholders, focusing on leadership, operational excellence, and cultural fit.

🛠️ Tools & Technologies

• Excel
• Lucidchart
• Google Suite (Google Drive, Google Docs, Google Sheets)
• Project management tools (e.g., Asana, Jira)

ASSUMPTION: The Team Lead position requires proficiency in Excel, Lucidchart, and Google Suite, as well as familiarity with project management tools for tracking and documenting team performance and operations.

👔 Cultural Fit Considerations

Company Values:

• Creativity and innovation
• Collaboration and teamwork
• Customer-centric approach
• Continuous learning and improvement
• Integrity and accountability

Work Style:

• Fast-paced and dynamic environment
• Cross-functional collaboration and teamwork
• Focus on operational excellence and continuous improvement
• Data-driven decision-making and analytics
• Strong commitment to diversity, equity, and inclusion

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working with a diverse, multicultural team?
• Do you have a strong commitment to continuous learning and improvement?
• Are you able to balance multiple priorities and adapt to changing production and project priorities?

ASSUMPTION: SSENSE values a strong cultural fit with candidates who are creative, collaborative, customer-focused, and committed to continuous learning and improvement in a fast-paced, dynamic work environment.

⚠️ Potential Challenges

• Managing a team of creatives with varying work styles and priorities
• Balancing operational excellence with continuous improvement and innovation
• Adapting to frequently changing production and project priorities
• Working evenings and weekends as required to meet production deadlines

ASSUMPTION: The Team Lead position presents unique challenges related to managing a team of creatives, balancing operational excellence with continuous improvement, and adapting to changing priorities in a fast-paced work environment.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on e-commerce writing and content production for a luxury fashion retailer
• Industry-specific context: The luxury fashion and e-commerce retail industry is competitive and fast-paced, requiring a strong focus on operational excellence and continuous improvement
• Career path comparison: This role offers opportunities for career growth and development within the Content Operations department and the broader organization

ASSUMPTION: The Team Lead position at SSENSE is unique in its focus on e-commerce writing and content production for a luxury fashion retailer, offering opportunities for career growth and development within the organization.

📝 Sample Projects

• Developing and implementing a new process for SKU assignment and expense tracking
• Collaborating with the Planning and Producing department to optimize capacity and resource plans for the content team
• Leading a team project to enhance tools and standardize procedures related to product copy services

ASSUMPTION: The Team Lead position at SSENSE involves a range of projects focused on operational excellence, process improvement, and team development, with a strong emphasis on e-commerce writing and content production.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Content Operations department?
• How does the Content Operations department collaborate with other departments, such as Studio and Planning and Producing?
• What are the key priorities and goals for the Team Lead position in the first 90 days?
• How does SSENSE support the growth and development of its employees, particularly in leadership and management roles?
• What is the work-life balance like for this role, particularly in terms of working evenings and weekends?

ASSUMPTION: Asking these questions during the interview process will help you better understand the role, the team, and the company culture at SSENSE.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the SSENSE careers portal
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your leadership and management skills through previous experiences and accomplishments
• Prepare for interviews by researching SSENSE's company culture, values, and industry-specific context
• Follow up with the HR department one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.