Team Lead, Success Advisory - EMEA

📌 Core Information

🔹 Job Title: Team Lead, Success Advisory - EMEA

🔹 Company: Pigment

🔹 Location: Paris, Île-de-France, France

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving strategic expansion of Pigment’s Success Advisory team
• Ensuring enterprise customers maximize their investment value
• Leading a team of experts in technical and change management guidance
• Executing strategic interventions and Pigment Success Plans

ASSUMPTION: The role requires an in-depth understanding of strategic and operational functions due to the inclusion of technical and change management guidance.

📋 Key Responsibilities

✅ Define and execute the EMEA strategy for Success Advisory, aligning with company goals and customer needs.

✅ Scale and enhance the Success Advisory function in EMEA.

✅ Build and lead a high-performing team specializing in Pigment Success Plans.

✅ Oversee and refine the design and delivery of Pigment Success Plans in EMEA.

✅ Establish operational frameworks for efficient Pigment Success Plans delivery.

✅ Partner with Product, R&D, and Professional Services, providing EMEA-specific feedback.

✅ Recruit, mentor, and develop a diverse team of experts.

ASSUMPTION: Responsibilities suggest significant autonomy in decision-making within the advisory team, emphasizing leadership and strategic capabilities.

🎯 Required Qualifications

Education: Not specified

Experience: 8+ years in customer-facing roles with Enterprise SaaS products, and 2+ years building and leading a team

Required Skills:

• Strong operational and technical skills (EPM, Solution Architecture, SQL, API)
• Exceptional communication skills
• Data-driven approach to strategy and optimization

Preferred Skills:

• Visionary leadership aligning technical solutions with business outcomes
• Deep understanding of customer success and enterprise client needs

ASSUMPTION: A strong technical background is essential due to the technical skills listed, implying the role involves direct application of technical knowledge.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Competitive package
• Equity
• Healthcare
• Annual company offsite
• Hybrid remote policy

Working Hours: 40 hours per week

ASSUMPTION: Benefits suggest a standard competitive offering typical of tech companies, with a focus on work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, with a focus on Financial Planning and Performance

Company Size: 552 employees, providing a dynamic and supportive work environment

Founded: 2019

Company Description:

• Pigment is an AI-powered planning platform for agility and scale.
• Connects people, data, and processes to enable informed business decisions.
• Partners with industry leaders like Unilever, Coca-Cola, and Siemens.

Company Specialties:

• Financial planning and forecasting
• Sales performance management
• Integrated business planning

Company Website: https://pigment.com

ASSUMPTION: The company's growth and partnerships imply a rapidly expanding market presence in the software industry.

📊 Role Analysis

Career Level: Senior Leadership

Reporting Structure: Likely reports to a Director or VP of Customer Success

Work Arrangement: Hybrid, on-site in Paris with remote flexibility

Growth Opportunities:

• Leading regional strategy initiatives
• Involvement in cross-functional projects
• Potential for upward mobility within Pigment’s expanding structure

ASSUMPTION: The senior level and leadership of the role suggest significant opportunities for career growth within the company.

🌍 Location & Work Environment

Office Type: Modern offices in major cities

Office Location(s): Paris, France, with other offices in New York, Toronto, London, and the Bay Area

Geographic Context:

• Located in the heart of Paris
• Accessible to major transportation hubs
• Proximity to a vibrant business and cultural environment

Work Schedule: Standard 40-hour workweek with potential for flexibility

ASSUMPTION: Central Paris location may facilitate networking opportunities, enhancing business interactions.

💼 Interview & Application Insights

Typical Process:

• Initial screening with HR
• Technical and strategic interviews with team leads
• Final interview with senior management

Key Assessment Areas:

• Strategic thinking and leadership skills
• Technical and operational acumen
• Cultural fit and team collaboration abilities

Application Tips:

• Highlight leadership and strategic planning experience
• Showcase technical skills and business impact stories
• Demonstrate a clear understanding of Pigment’s platform and values

ATS Keywords: Customer Success, Enterprise SaaS, Leadership, Solution Architecture, Data-Driven, SQL, API

ASSUMPTION: The detailed application process indicates a thorough evaluation, ensuring the best fit for the leadership role.

🛠️ Tools & Technologies

• Enterprise Performance Management (EPM) systems
• Solution Architecture design
• SQL and API integrations

ASSUMPTION: Technical expertise in these tools is crucial for successful day-to-day role execution and strategic planning.

👔 Cultural Fit Considerations

Company Values:

• Commitment to smart risks and bold ideas
• Focus on teamwork and collaboration
• Emphasis on humility and continuous improvement

Work Style:

• Bias towards action and learning through doing
• Ability to thrive in fast-paced and ambiguous environments
• Focus on rigor and ambition in delivering outcomes

Self-Assessment Questions:

• Am I comfortable leading through change and ambiguity?
• Do I value team success as much as personal achievement?
• Can I align technical solutions with strategic business outcomes?

ASSUMPTION: A strong alignment with company values will enhance effectiveness and satisfaction in the role.

⚠️ Potential Challenges

• Managing cross-functional collaboration across multiple regions
• Ensuring alignment with evolving business strategies
• Balancing on-site and remote work within a hybrid model
• Adapting to rapid company growth and changes

ASSUMPTION: The dynamic nature of a growing company implies frequent adjustments to strategy and operations.

📈 Similar Roles Comparison

• Roles in similar fast-growing SaaS companies may require less focus on change management
• Less dynamic roles may not offer the same level of strategic influence
• Larger companies may have more segmented responsibilities

ASSUMPTION: The role offers unique strategic and leadership opportunities not common in all SaaS companies.

📝 Sample Projects

• Designing and implementing Pigment Success Plans for a multinational client
• Leading cross-regional strategy meetings for EMEA market expansion
• Driving adoption of new technical solutions in high-impact engagements

ASSUMPTION: Projects are likely to align with key company goals of solution-driven customer success strategies.

❓ Key Questions to Ask During Interview

• How does Pigment define success for this role?
• What are the biggest challenges currently faced by the Success Advisory team?
• Can you describe an ideal candidate for this role?
• What is the company’s approach to professional development?
• How does Pigment’s culture promote innovation?

ASSUMPTION: Insightful questions related to strategic goals and team dynamics will demonstrate preparedness and genuine interest.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a cover letter highlighting your strategic and leadership experience
• Update your resume to include relevant technical skills and achievements
• Include references from past roles where you demonstrated leadership impact
• Be ready for a detailed discussion on customer success strategies

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.