🔹 Job Title: Team Leader (Premium Healthcare Account)
🔹 Company: Sagility
🔹 Location: Quezon City, Bridgetowne GBF Tower, Philippines
🔹 Job Type: Full-time
🔹 Category: Healthcare, Customer Service
🔹 Date Posted: June 25, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of leadership, customer service, and project management skills. The ideal candidate will have experience in leading teams and driving process improvements in a customer-facing environment.
✅ Lead and support a team of 15 Advocates, motivating and coaching them to deliver exceptional customer service
✅ Communicate clear expectations and build accountability within the team through regular meetings and coaching sessions
✅ Advocate for customers by listening to their needs and sharing information to help them meet their healthcare needs
✅ Collaborate with short- and long-term capacity planners to meet resource needs and deliver on operational and customer expectations
✅ Use metrics to identify performance improvement areas, customer trends, and other opportunities for continuous improvement
✅ Participate in technology strategy and implementation, collaborating with technology partners and cross-functional groups to maximize effectiveness and efficiency
✅ Participate with HR in hiring, onboarding, training, development, compensation planning, and performance management, fostering an inclusive environment
✅ Protect the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS)
ASSUMPTION: The role involves a mix of team leadership, customer service, and project management responsibilities. The ideal candidate will have experience in leading teams and driving process improvements in a customer-facing environment.
Education: Bachelor's degree in Business, Healthcare Administration, or a related field
Experience: 5-10 years of experience in customer service, team leadership, or a related role
Required Skills:
Preferred Skills:
ASSUMPTION: While industry-specific experience is not explicitly required, it would be beneficial for the candidate to have some understanding of the healthcare industry and its unique challenges.
Salary Range: PHP 60,000 - 80,000 per month (based on industry standards for a Team Leader role in the Philippines with 5-10 years of experience)
Benefits:
Working Hours: 40 hours per week, Monday to Friday, with the possibility of occasional weekend work to support team coverage
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Team Leader role in the Philippines. The actual salary may vary depending on the candidate's experience and qualifications.
Industry: Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care, and promote health equity while delivering cost-effective healthcare financial and clinical outcomes.
Company Size: Sagility has over 25,000 employees across 5 countries, making it a large organization with significant resources and opportunities for growth.
Founded: Sagility was founded in 2010 and has since grown to become a leading provider of healthcare business process management services.
Company Description:
Company Specialties:
Company Website: http://www.sagilityhealth.com
ASSUMPTION: Sagility's focus on continuous improvement and driving business outcomes for its clients suggests a dynamic and fast-paced work environment. Candidates should be prepared to adapt to change and contribute to the company's ongoing evolution.
Career Level: Mid-level management
Reporting Structure: The Team Leader reports directly to the Operations Manager and is responsible for leading a team of 15 Advocates
Work Arrangement: On-site, with the possibility of occasional remote work to support team coverage
Growth Opportunities:
ASSUMPTION: Sagility's large size and diverse service offerings provide numerous opportunities for career growth and development. Candidates should be proactive in seeking out these opportunities and demonstrating their potential for advancement.
Office Type: On-site, with a modern and collaborative work environment
Office Location(s): Quezon City, Bridgetowne GBF Tower, Philippines
Geographic Context:
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. Occasional weekend work may be required to support team coverage
ASSUMPTION: The on-site work environment at Sagility's Quezon City office is modern and collaborative, with easy access to public transportation and amenities. Candidates should be comfortable working in an urban environment and be prepared to adapt to the occasional need for weekend work.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Team Leader, Customer Service, Healthcare, Leadership, Coaching, Process Improvement, Project Management, Customer Advocate, Advocate, Operations, Continuous Improvement
ASSUMPTION: Sagility's recruitment process is designed to assess candidates' leadership, customer service, and problem-solving skills, as well as their cultural fit with the organization. Candidates should be prepared to demonstrate their experience and abilities in these areas and to provide specific examples of their accomplishments.
ASSUMPTION: The specific tools and technologies used by Sagility may vary depending on the team and service line. Candidates should be comfortable learning and adapting to new tools and technologies as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Sagility's company values and work style emphasize customer-centricity, collaboration, and continuous improvement. Candidates should be able to demonstrate their alignment with these values and their comfort working in a dynamic and adaptable environment.
ASSUMPTION: While the role offers numerous opportunities for growth and development, it also presents some potential challenges, including the need for occasional weekend work and the requirement to adapt to a fast-paced and dynamic work environment. Candidates should be prepared to address these challenges and demonstrate their ability to thrive in a fast-paced and adaptable environment.
ASSUMPTION: While this role is similar to other Team Leader or Customer Service Supervisor positions in the healthcare industry, it has a unique focus on process improvement and driving business outcomes. Candidates should be prepared to demonstrate their experience and abilities in these areas and to provide specific examples of their accomplishments.
ASSUMPTION: These sample projects are intended to illustrate the types of initiatives a Team Leader in this role might be expected to lead. Candidates should be prepared to provide their own examples of their experience driving process improvements and achieving measurable results.
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest in and preparation for the position. Candidates should be prepared to ask thoughtful and insightful questions that showcase their understanding of the role and their commitment to the company's success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.