Team Member - MIS-CREDIT CARD-Marketing HO

📌 Core Information

🔹 Job Title: Team Member - MIS-CREDIT CARD-Marketing HO

🔹 Company: Kotak Mahindra Bank

🔹 Location: Mumbai, Maharashtra, India

🔹 Job Type: Full time

🔹 Category: Banking

🔹 Date Posted: 2025-04-16

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing outbound server activities and coordinating with various departments
• Ensuring timely responses to customer requests and maintaining calling data
• Conducting audits, managing team performance, and documenting processes
• Requiring strong communication skills, data management, and team handling experience

ASSUMPTION: This role involves a mix of operational, analytical, and team management responsibilities, with a focus on maintaining high service quality and data accuracy.

📋 Key Responsibilities

✅ Managing outbound server for changes/updates, TS and daily activities

✅ Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.

✅ Ensuring RCA and DNC mails are reverted and actioned within TAT

✅ Managing escalations for CC outbound and ensuring customer requests handled within TAT. Monitor and Manage SR TAT.

✅ Managing/Maintaining and Uploading Calling Data timely and in the correct format to meet financials and business goals/targets.

✅ Offer finder and daily booking activities done and monitored. Refer back and booking wastages to be checked.

✅ Conducting regular audits and publishing reports for activities done by off role backend team.

✅ Ensuring all reports are published timely and accurately

✅ Managing attrition, absenteeism and schedule adherence of off role backend team. Hiring the right candidate when required.

ASSUMPTION: The role requires a high level of organization, attention to detail, and the ability to manage multiple tasks and priorities effectively.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Finance, or a related discipline)

Experience: 2-5 years of experience in a similar role or relevant field

Required Skills:

• Knowledge of MS SQL/MY SQL queries and MS Excel
• Good written and spoken communication in English
• Team handling and coordinating experience
• Knowledge of outbound calling function

Preferred Skills:

• Experience in banking or financial services industry
• Familiarity with CRM systems

ASSUMPTION: While not explicitly stated, a background in banking or financial services may be beneficial for this role due to the industry-specific context.

💰 Compensation & Benefits

Salary Range: INR 4-6 lakhs per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Medical and dental insurance
• Retirement benefits
• Employee discounts on banking services

Working Hours: 40 hours per week, with flexibility in work timings

ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Mumbai. The actual salary may vary based on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Banking

Company Size: 10,001+ employees (Large enterprise)

Founded: 1985

Company Description:

• Kotak Mahindra Bank is one of India's leading banks, offering a wide range of financial services
• Established in 1985, the Group offers services such as commercial banking, stock broking, mutual funds, life insurance, and investment banking
• The Group has a wide distribution network through branches and franchisees across India, and international offices in multiple countries

Company Specialties:

• Banking
• Capital Markets
• Stock Broking
• Mutual Funds
• Life Insurance
• Investment Banking

Company Website: http://www.kotak.com

ASSUMPTION: Kotak Mahindra Bank is a well-established financial services conglomerate with a strong presence in India and internationally.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports to the Head of Marketing for Credit Cards

Work Arrangement: On-site, with flexibility in work timings

Growth Opportunities:

• Progression to senior roles within the marketing department or related functions
• Expansion of responsibilities based on performance and organizational needs
• Potential international assignments, given the company's global presence

ASSUMPTION: This role offers opportunities for career growth within the marketing function and potentially across other departments in the organization.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN

Geographic Context:

• Mumbai is a major metropolitan city with a population of over 20 million
• The office is located in the Nariman Point area, a prominent business district
• Mumbai offers a mix of cultural, historical, and modern attractions

Work Schedule: Monday to Friday, with potential weekend work based on business needs

ASSUMPTION: The work environment is likely to be fast-paced and dynamic, given the nature of the banking industry and the company's size.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Telephonic or video interview with the hiring manager
• Technical assessment or case study presentation
• Final round interview with the department head or panel

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Teamwork and collaboration
• Adaptability and learning agility

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on data management, team handling, and communication
• Prepare for behavioral and situational interview questions, focusing on your problem-solving approach and teamwork skills
• Research the company and the role to demonstrate your interest and understanding

ATS Keywords: MS SQL, MY SQL, MS Excel, communication, team handling, coordination, outbound calling, data management, reporting, auditing, process documentation, escalation management, attrition management, hiring

ASSUMPTION: The application process may involve multiple rounds of interviews and assessments, focusing on both technical skills and behavioral competencies.

🛠️ Tools & Technologies

• MS SQL/MY SQL
• MS Excel
• CRM systems (e.g., Salesforce, Siebel)
• Project management tools (e.g., Asana, Jira)

ASSUMPTION: The role may require familiarity with specific CRM systems and project management tools used within the organization.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity and ethical conduct
• Excellence and continuous improvement
• Collaboration and teamwork

Work Style:

• Fast-paced and dynamic work environment
• Focus on results and performance
• Strong emphasis on teamwork and collaboration
• Opportunities for career growth and development

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working in a team and collaborating with various departments?
• Do you have strong problem-solving skills and the ability to manage multiple priorities?

ASSUMPTION: Kotak Mahindra Bank values employees who are customer-focused, results-driven, and strong team players, with a commitment to continuous learning and improvement.

⚠️ Potential Challenges

• Managing multiple tasks and priorities in a fast-paced environment
• Dealing with escalations and ensuring timely resolution of customer issues
• Adapting to changes in processes and procedures
• Working with diverse teams and stakeholders

ASSUMPTION: The role may present challenges related to time management, problem-solving, and navigating a large organizational structure.

📈 Similar Roles Comparison

• This role is similar to a Marketing Coordinator or Marketing Executive in a financial services organization, with a focus on credit card marketing
• Compared to other marketing roles, this position has a stronger emphasis on data management and reporting
• Career progression may involve moving into senior marketing roles or related functions within the organization

ASSUMPTION: This role offers a unique blend of marketing, data management, and team coordination responsibilities, with opportunities for career growth within the marketing function or related areas.

📝 Sample Projects

• Developing and implementing a customer retention campaign for credit card holders
• Analyzing customer data to identify trends and opportunities for targeted marketing
• Coordinating with cross-functional teams to ensure timely execution of marketing campaigns

ASSUMPTION: Sample projects may involve a mix of strategic planning, data analysis, and team coordination, with a focus on driving customer engagement and retention.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall marketing strategy for credit cards?
• What opportunities are there for professional development and growth within the marketing department or related functions?
• How does the company support work-life balance for its employees?
• What is the typical career path for someone in this role?

ASSUMPTION: Asking thoughtful questions during the interview process can help applicants better understand the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant experience and skills, such as data management, team handling, and communication
• Prepare a cover letter that demonstrates your interest in the role and the company
• If required, prepare examples of your work or a project presentation showcasing your relevant skills
• Follow up with the hiring manager or HR representative within a week after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.