Tech Writer - Contract

📌 Core Information

🔹 Job Title: Tech Writer - Contract

🔹 Company: Kognitos

🔹 Location: Hybrid (San Jose, CA office three days a week)

🔹 Job Type: Contract

🔹 Category: Technical Writing

🔹 Date Posted: April 5, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Creating high-quality documentation for the Kognitos platform
• Collaborating with developers and product managers to gather information
• Translating complex technical concepts into clear, concise content
• Managing multiple documentation projects simultaneously
• Staying up-to-date with industry trends and best practices

ASSUMPTION: This role requires a strong background in SaaS, APIs, and user workflows, as well as excellent writing and editing skills.

📋 Key Responsibilities

✅ Document a wide range of features across the Kognitos platform, including automation language, SDKs, APIs, and UI functionalities.

✅ Create and maintain technical guides, API documentation, SDK documentation, reference materials, release notes, and online help resources.

✅ Collaborate with developers, product managers, and other team members to gather information and understand documentation requirements.

✅ Translate complex technical concepts and user workflows into clear, concise, and user-friendly content.

✅ Leverage customer support tools to collect insights for refining documentation.

✅ Continuously improve documentation based on product changes and feedback.

✅ Identify gaps in existing documentation and create new content to address them.

✅ Assist in defining the documentation strategy, focusing on structuring, formatting, and organization for clarity, consistency, and scalability.

✅ Manage multiple documentation projects simultaneously and meet deadlines.

✅ Stay up-to-date with industry trends and best practices in technical writing.

ASSUMPTION: The Tech Writer will work closely with various teams to ensure documentation is accurate, comprehensive, and easy to understand.

🎯 Required Qualifications

Education: Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field.

Experience: Proven experience as a Technical Writer, preferably in the SaaS or technology industry.

Required Skills:

• Excellent writing, editing, and proofreading skills
• Ability to understand and explain complex technical concepts, APIs, and user workflows in a clear and concise manner
• Experience with docs-as-code workflows, including version control (Git) and collaboration through pull requests
• Experience with content management systems (CMS) for creating, organizing, and publishing product documentation
• Familiarity with cloud-based documentation platforms (e.g., Notion, Google Docs) for drafting and editing documentation in a collaborative environment
• Ability to understand and read code (Python experience is a plus)
• Proficiency in Markdown language for writing and formatting documentation
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Preferred Skills:

• Familiarity with Agile development methodologies
• Experience creating video tutorials or other multimedia content
• Experience with generative AI technology
• Familiarity with OpenAPI Specs for API documentation
• Experience in structuring documentation for AI-powered search and answer retrieval
• Experience with GitBook for documentation management is a plus
• Experience with project management and issue tracking tools like Jira or Linear
• Experience with automating documentation processes and implementing workflows for streamlined content updates

ASSUMPTION: While a Bachelor's degree is required, relevant experience and a strong portfolio may be considered in lieu of formal education.

💰 Compensation & Benefits

Salary Range: $70,000 - $100,000 per year (based on experience level and industry standards for Technical Writers in the San Jose area)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Flexible work hours
• Professional development opportunities

Working Hours: Full-time (40 hours per week), with an expectation to collaborate in person at the San Jose office three days a week

ASSUMPTION: The salary range provided is an estimate based on industry standards for Technical Writers in the San Jose area with 2-5 years of experience.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 51-200 employees

Founded: 2020

Company Description:

• Kognitos revolutionizes how enterprises automate business operations by transforming simple instructions into self-maintaining AI agents
• Powered by hybrid intelligence, the Kognitos Hyperautomation Lifecycle (HAL) platform automates complex processes end-to-end, eliminates the need for other tools, and enhances process resilience and AI governance
• Turns standard operating procedures into powerful automation agents, reducing technical debt and significantly enhancing productivity

Company Specialties:

• AI-driven automation
• Hyperautomation
• Business process automation

Company Website: https://www.kognitos.com

ASSUMPTION: Kognitos is a growing tech company focused on AI-driven automation, with a strong emphasis on innovation and collaboration.

📊 Role Analysis

Career Level: Mid-level Technical Writer

Reporting Structure: The Tech Writer will report directly to the Head of Documentation or a similar role

Work Arrangement: Hybrid (three days in the office, two days remote)

Growth Opportunities:

• Potential to take on more responsibility as the team and documentation needs grow
• Opportunities to work on diverse projects and learn new skills
• Possibility to transition into a full-time role or take on a leadership position as the company expands

ASSUMPTION: This role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): San Jose, CA

Geographic Context:

• San Jose is located in the heart of Silicon Valley, offering ample opportunities for networking and professional growth
• The area is known for its diverse culture, vibrant food scene, and numerous outdoor activities
• Kognitos' office is conveniently located near public transportation and major highways

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM (with an hour lunch break), with flexibility for remote work

ASSUMPTION: The hybrid work arrangement allows for a good balance between in-person collaboration and remote work flexibility.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess communication skills and cultural fit
• Technical writing test or assignment to evaluate writing and editing skills
• Final in-person or video interview with the hiring manager and/or team members

Key Assessment Areas:

• Writing and editing skills
• Ability to understand and explain complex technical concepts
• Collaboration and communication skills
• Attention to detail and organizational skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Include a portfolio or samples of your technical writing work
• Prepare for the technical writing test or assignment by reviewing the job description and researching Kognitos' products and services
• Be ready to discuss your approach to documentation strategy and structuring

ATS Keywords: Technical Writing, SaaS, APIs, User Workflows, Documentation Strategy, Editing, Proofreading, Markdown, Git, Content Management Systems, Cloud-based Documentation, Organizational Skills, Communication Skills, Agile Methodologies, Video Tutorials, Generative AI Technology

ASSUMPTION: The interview process will focus on assessing the candidate's technical writing skills, as well as their ability to collaborate and communicate effectively with various teams.

🛠️ Tools & Technologies

• Markdown
• Git
• Content Management Systems (e.g., WordPress, Adobe Experience Manager)
• Cloud-based documentation platforms (e.g., Notion, Google Docs)
• Project management and issue tracking tools (e.g., Jira, Linear)

ASSUMPTION: The Tech Writer will use a variety of tools and technologies to create, manage, and publish product documentation.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Customer-centric
• Integrity
• Continuous learning

Work Style:

• Agile and adaptable
• Collaborative and team-oriented
• Results-driven and proactive
• Strong attention to detail
• Excellent communication skills

Self-Assessment Questions:

• Do you thrive in a fast-paced, innovative environment?
• Are you comfortable working with diverse teams and stakeholders to gather information and understand documentation requirements?
• Do you have a strong attention to detail and a commitment to producing high-quality documentation?

ASSUMPTION: Kognitos values innovation, collaboration, and continuous learning, and seeks candidates who align with these values and work styles.

⚠️ Potential Challenges

• Managing multiple documentation projects simultaneously and meeting deadlines
• Keeping up with industry trends and best practices in technical writing
• Collaborating effectively with various teams and stakeholders
• Adapting to changes in product features and documentation requirements

ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and effective communication with team members.

📈 Similar Roles Comparison

• Unlike traditional technical writing roles, this position requires a strong background in SaaS, APIs, and user workflows
• Kognitos' focus on AI-driven automation sets this role apart from more general technical writing positions
• This role offers opportunities for professional growth and development within the company, similar to other mid-level technical writing positions

ASSUMPTION: While this role shares similarities with other mid-level technical writing positions, its focus on AI-driven automation and SaaS makes it unique.

📝 Sample Projects

• Documenting the Kognitos automation language and SDKs
• Creating user guides and API reference materials for the Kognitos platform
• Refining and expanding existing documentation based on product changes and feedback

ASSUMPTION: These sample projects illustrate the range of documentation tasks the Tech Writer will be responsible for, from creating new content to refining and expanding existing materials.

❓ Key Questions to Ask During Interview

• Can you describe the documentation strategy for the Kognitos platform, and how this role fits into that strategy?
• How does the Tech Writer collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements?
• What are the most challenging aspects of working at Kognitos, and how does the company support its employees in overcoming these challenges?
• How does Kognitos approach continuous learning and professional development for its Technical Writers?
• What are the growth opportunities for this role, and how does the company support its employees in pursuing these opportunities?

ASSUMPTION: Asking these questions will help the candidate better understand the role, the company culture, and the opportunities for professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare a portfolio or samples of your technical writing work, showcasing your ability to understand and explain complex technical concepts in a clear and concise manner
• Be ready to discuss your approach to documentation strategy and structuring during the interview
• Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.