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📌 Core Information
🔹 Job Title: Technical Account Manager
🔹 Company: Aqua Security
🔹 Location: United Kingdom
🔹 Job Type: Remote
🔹 Category: 💼 Account Management
🔹 Date Posted: Tue, April 1, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Serving as a trusted advisor to Aqua Security's strategic clients.
- Ensuring successful product adoption and driving value realization.
- Developing and executing strategic plans and conducting Quarterly Business Reviews (QBRs).
- Fostering strong customer relationships and loyalty through proactive engagement.
ASSUMPTION: This role requires a combination of technical expertise and customer-facing skills to handle complex security needs among globally significant clients.
📋 Key Responsibilities
✅ Act as a primary technical contact and advocate for strategic customers.
✅ Develop and execute Joint Success Plans (JSPs) to align with customer goals.
✅ Deliver enablement sessions and best practices, including onboarding and demos.
✅ Manage technical project aspects to ensure customer objectives are met.
✅ Identify upsell and expansion opportunities to enhance customer accounts.
✅ Partner with internal teams, like Sales and Engineering, to improve product features.
ASSUMPTION: Candidates are expected to manage complex account issues independently and liaise with multiple departments to ensure seamless customer service.
🎯 Required Qualifications
Education: Not specified
Experience: Over 6 years in Technical Account Management, Solutions Engineering, or related fields for enterprise clients.
Required Skills:
- Advanced Technical Expertise in cloud security and DevOps practices.
- Hands-on knowledge of cloud platforms (AWS, Azure, GCP) and Kubernetes.
- Proficiency in scripting languages such as Python, Bash, Terraform.
- CRM tool usage, e.g., PlanHat, Gainsight.
- Consultative skills with strong problem-solving capabilities.
Preferred Skills:
- Experience in technical solution design and performance optimization.
- Ability to articulate technical concepts for non-technical stakeholders.
ASSUMPTION: It is assumed that candidates possess foundational knowledge of cloud technology and can engage both technically and strategically with customers.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits:
- International travel opportunities.
- Paid volunteer time-off.
- Great company culture with potential career growth.
Working Hours: 40 hours per week
ASSUMPTION: Industry-standard benefits are offered, including competitive remote work policies aligned with international roles and market norms.
📌 Applicant Insights
🔍 Company Context
Industry: Computer and Network Security
Company Size: 501-1,000 employees, potentially offering dynamic scalability and growth opportunities for employees.
Founded: Not specified, though active since 2015 as a pioneer in container security.
Company Description:
- Pioneers in securing cloud-native applications from development to production.
- Develops solutions that integrate security with development pipelines.
- Diverse global footprint with large-scale enterprise clients.
Company Specialties:
- Container Security
- Cloud Solutions
- Cyber Security
Company Website: http://www.aquasec.com
ASSUMPTION: Working in such a fast-moving environment implies continuous learning and adaptation to new security technologies and market trends.
📊 Role Analysis
Career Level: Senior-level role requiring substantial experience and independent management of client accounts.
Reporting Structure: Directly interacts with senior leadership and cross-functional teams, such as Product and Engineering.
Work Arrangement: Full-time remote position with occasional travel.
Growth Opportunities:
- Potential for leadership roles within Account Management.
- Opportunities to influence and drive product development based on client feedback.
- Expansion into broader customer success and strategic project management roles.
ASSUMPTION: The role offers significant growth in strategic planning and influence due to its focus on high-profile accounts.
🌍 Location & Work Environment
Office Type: Remote, with a requirement for occasional travel to client sites or company locations.
Office Location(s): United Kingdom
Geographic Context:
- Flexible work environment, accommodating different time zones.
- Exposure to international markets and diverse client bases.
- Remote infrastructure enabling seamless communication and collaboration.
Work Schedule: Primarily standard business hours, with some flexibility due to client needs and international operations.
ASSUMPTION: The company's remote policy offers significant autonomy but requires self-discipline and efficient virtual collaboration skills.
💼 Interview & Application Insights
Typical Process:
- Application submission via company portal.
- Initial phone or video screening with HR or recruitment team.
- Technical interview to assess problem-solving and technical skills.
Key Assessment Areas:
- Technical proficiency and troubleshooting ability.
- Customer engagement and problem-solving strategies.
- Cultural fit and team collaboration capabilities.
Application Tips:
- Highlight experience in technical account management and cloud security.
- Provide examples of successful customer relationships and strategic influence.
- Demonstrate a consistent track record of tackling complex technical challenges.
ATS Keywords: Technical Account Management, Cloud Security, Customer Success, AWS, Kubernetes
ASSUMPTION: Candidates should tailor applications to emphasize strategic and technical proficiencies to align with Aqua's enterprise focus.
🛠️ Tools & Technologies
- Cloud Platforms: AWS, Azure, GCP
- Kubernetes and Container Security Tools
- Scripting Languages: Python, Bash, Terraform
ASSUMPTION: In-depth knowledge of these technologies will be critical for managing the technical needs of complex customer environments.
👔 Cultural Fit Considerations
Company Values:
- Commitment to innovation in securing cloud-native applications.
- Focus on customer success and strategic partnerships.
- Values-driven company culture fostering inclusivity and collaboration.
Work Style:
- Autonomous and self-guided work encouraged.
- Values proactive problem-solving and technical precision.
- Encourages cross-functional collaboration and open communication.
Self-Assessment Questions:
- How comfortable are you addressing complex technical issues remotely?
- Can you provide examples of strategic influence in past customer engagements?
- Are you able to travel and manage international client relationships effectively?
ASSUMPTION: Candidates should be adaptable, collaborative, and ready to engage in continuously evolving cloud security landscapes.
⚠️ Potential Challenges
- Managing complex technical escalations in a remote setting.
- Balancing multiple high-priority accounts effectively.
- Navigating diverse time zones and cultural expectations.
- Continuous learning to stay ahead in rapid cloud advancements.
ASSUMPTION: The role’s challenges underline the need for excellent time management and adaptability to technological advancements.
📈 Similar Roles Comparison
- Compared to a Technical Support Engineer, this role involves more strategic planning and less routine troubleshooting.
- Similar roles in pure consultancy firms may lack the direct product influence present in this position.
- Other TAM roles may offer less focus on cloud-native environments, which is a specialty here.
ASSUMPTION: The comparison with adjacent roles highlights this position's strategic and cloud-centric nature, emphasizing its unique blend of responsibilities.
📝 Sample Projects
- Executed a full transition to Kubernetes for a major client.
- Developed a cloud security protocol that reduced potential breaches by 40%.
- Managed a successful upsell process resulting in $500,000 in new revenues.
ASSUMPTION: Sample projects are based on industry practices and Aqua's known client engagement strategies.
❓ Key Questions to Ask During Interview
- What current challenges are Aqua's strategic clients facing, and how does this role address them?
- How does Aqua Security define success for this position?
- What types of growth opportunities are available for Technical Account Managers here?
- How does this role integrate feedback into product development?
- What are Aqua’s expectations for managing international customer accounts?
ASSUMPTION: These questions are crafted to provide insights into the strategic impact and growth potential within Aqua Security.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare a resume highlighting relevant technical and strategic achievements.
- Expect a follow-up for initial screening within a week of application.
- Coordinate with HR for interview scheduling that accommodates your time zone.
- Prepare questions and further documentation to discuss during interviews.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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