🔹 Job Title: Technical Account Manager
🔹 Company: Thales
🔹 Location: Vancouver - Pender St, Canada
🔹 Job Type: On-site
🔹 Category: Account Management
🔹 Date Posted: April 1, 2025
🔹 Experience Level: Mid-level (5-10 years experience)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The job requires a balance of technical expertise and customer relationship management given the focus on both implementation and long-term customer engagement.
✅ Support the Imperva CWAF and On-premise security product deployments for assigned accounts.
✅ Act as a primary, single point-of-contact for assigned accounts.
✅ Conduct quarterly systems health checks and service reviews.
✅ Analyze customer data to recommend improvements in system health and security posture.
✅ Manage consulting assignments and technical escalations.
ASSUMPTION: Responsibilities imply close collaboration with both internal teams and customer stakeholders to ensure effective solution delivery.
Education: Not specified
Experience: Minimum 5 years in a Technical Support role in web/network/information security industries.
Required Skills:
Preferred Skills:
ASSUMPTION: The strong technical foundation is necessary due to the technical nature of the products involved.
Salary Range: $75,050 - $125,000 annually
Benefits:
Working Hours: Standard 40-hour workweek with potential for additional hours due to project demands.
ASSUMPTION: The competitive salary range combined with benefits aligns with industry standards for technical account management roles.
Industry: IT Services and IT Consulting, a fast-paced sector with a focus on digital transformation.
Company Size: 10,001+ employees, indicating a large, established organization with ample resources.
Founded: Not Specified
Company Description:
Company Specialties:
Company Website: http://www.thalesgroup.com/
ASSUMPTION: An established global company like Thales offers stability and growth opportunities.
Career Level: Requires mid-level experience with a technical specialization in security technologies.
Reporting Structure: Expected to collaborate closely with HQ teams including development, QA, and senior management.
Work Arrangement: On-site work in Vancouver with possible travel for customer relations.
Growth Opportunities:
ASSUMPTION: The role offers significant professional growth in a leading global organization.
Office Type: Corporate office environment with advanced technology support.
Office Location(s): Vancouver, Canada
Geographic Context:
Work Schedule: Regular office hours with possible flexibility based on project needs.
ASSUMPTION: The on-site nature of the job suggests immersive teamwork and direct customer interactions.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Technical Support, Account Management, Cloud Security, Network Security, DDoS Protection
ASSUMPTION: Emphasizing relevant technology and customer support experience will be crucial in the application.
ASSUMPTION: Familiarity with advanced security and network technologies is critical for this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The match with Thales’ focus on security and innovation is crucial for candidate success.
ASSUMPTION: The role demands resilience and adaptability due to its customer-centric and technical nature.
ASSUMPTION: The mix of technical depth and customer interaction is key in this field.
ASSUMPTION: Projects typically require close coordination with both internal teams and client stakeholders.
ASSUMPTION: Understanding the support system and challenges will help candidates assess fit and career prospects.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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