Technical Account Manager - French Speaking

📌 Core Information

🔹 Job Title: Technical Account Manager - French Speaking

🔹 Company: Cybereason

🔹 Location: France

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting companies in securing their core business with Cybereason technology.
• Serving as a trusted advisor to customers.
• Bringing innovative, cutting-edge security solutions to diverse environments.
• Ensuring customer satisfaction and strong relationship-building.

ASSUMPTION: The job overview suggests a balance between technical expertise and customer relationship management, which indicates that candidates will need strong skills in both areas to effectively meet role expectations.

📋 Key Responsibilities

✅ Act as a primary contact for all technical and security-related customer issues.

✅ Create and manage reports for internal management and customers.

✅ Maintain professional relationships with clients through regular communication and onsite visits.

✅ Lead the deployment of Cybereason software within customer environments.

✅ Provide proactive technical guidance to achieve security operations excellence.

✅ Participate in technical initiatives to promote Cybereason's advantages.

✅ Assess customer technical and security value and address uncovered risks.

✅ Advocate best practices to prevent operational issues.

✅ Manage action items to uphold high-quality customer support.

✅ Collaborate with other departments to enhance customer communication.

✅ Guide customers on integrating Cybereason with their incident response procedures.

ASSUMPTION: Responsibilities imply a customer-first approach, requiring candidates to possess excellent interpersonal skills and a deep understanding of technical account management.

🎯 Required Qualifications

Education: Bachelor's Degree in Computer Science, Information Systems Management, or related fields.

Experience: Experience in security operations across various technology platforms, particularly within large enterprises.

Required Skills:

• Technical and security expertise in areas such as Identity and Access Management, Data Security, and Incident Response.
• Fluent French and English communication skills, both verbal and written.
• Experience with Endpoint Detection Systems and Anti-Virus systems.

Preferred Skills:

• Experience working with Enterprise-sized customers.
• Background with SOC environments.

ASSUMPTION: The qualifications suggest a focus on finding candidates who can handle both technical challenges and customer interactions smoothly.

💰 Compensation & Benefits

Salary Range: Not specified, assume competitive based on industry standards.

Benefits:

• Health and wellness programs.
• Opportunities for professional development.
• Flexible work arrangements as implied by remote status.

Working Hours: 40 hours per week, with potential flexibility.

ASSUMPTION: Compensation and benefits package is likely competitive, reflecting the company’s aim to attract top talent in cybersecurity.

📌 Applicant Insights

🔍 Company Context

Industry: Computer and Network Security, a sector poised for growth with the rising importance of cybersecurity.

Company Size: 670 employees, indicating a medium-sized firm with potential for individual impact.

Founded: 2012, suggesting a well-established yet dynamic company environment.

Company Description:

• Leads in future-ready attack protection.
• Utilizes AI-driven technology for threat detection and response.
• Global presence with customers in over 40 countries.

Company Specialties:

• Cybersecurity
• Threat Intelligence
• AI-driven solutions

Company Website: http://www.cybereason.com

ASSUMPTION: Understanding company values and specialties will aid candidates in tailoring applications to highlight relevant skills and experiences.

📊 Role Analysis

Career Level: Mid to Senior-level, offering potential career advancement opportunities.

Reporting Structure: Likely reports to a senior manager or director within the account management or security operations departments.

Work Arrangement: Remote flexibility accommodates diverse working preferences.

Growth Opportunities:

• Expand expertise in cutting-edge security technologies.
• Develop strategic account management skills.
• Potential for advancement within a growing, global company.

ASSUMPTION: The role's flexibility and potential for growth will be appealing for individuals seeking long-term career development.

🌍 Location & Work Environment

Office Type: Primarily remote, with on-site customer visits as necessary.

Office Location(s): Based in France, with global interaction opportunities.

Geographic Context:

• Proximity to vibrant technology hubs in Europe.
• Access to international markets and customers.
• France offers a rich cultural and technological landscape.

Work Schedule: Standard workweek with flexibility for remote tasks.

ASSUMPTION: The location and remote-work emphasis suggest a modern, tech-driven environment valuing work-life balance.

💼 Interview & Application Insights

Typical Process:

• Initial application review.
• Technical and behavioral interviews.
• Possibly a practical case study or assessment task.

Key Assessment Areas:

• Technical acumen in cybersecurity solutions.
• Problem-solving capabilities.
• Customer service and relationship management skills.

Application Tips:

• Highlight both technical skills and customer management experience.
• Demonstrate fluency in French and English.
• Research Cybereason’s products and services to align your approach.

ATS Keywords: Technical Account Management, Cybersecurity, French, Account Management, Customer Success.

ASSUMPTION: Applications should be tailored to emphasize the alignment with Cybereason’s innovative culture and technical excellence.

🛠️ Tools & Technologies

• Endpoint Detection Systems
• Anti-Virus Systems
• Security Operations Centers (SOC) tools

ASSUMPTION: Familiarity with these tools will be crucial for effective job performance, emphasizing practical, hands-on experience.

👔 Cultural Fit Considerations

Company Values:

• Win As One: Teamwork and collaboration.
• Ever Evolving: Embracing change and innovation.
• Daring: Encouraging creativity and different perspectives.

Work Style:

• Focus on team collaboration and communication.
• Encouragement of innovative problem-solving.
• Openness to diverse work environments.

Self-Assessment Questions:

• Am I comfortable working in diverse international teams?
• Do I thrive in fast-paced, dynamic environments?
• Can I effectively balance technical expertise with customer interaction?

ASSUMPTION: Candidates who resonate with Cybereason's core values will likely find the work environment more rewarding and satisfying.

⚠️ Potential Challenges

• Navigating complex technical environments.
• Managing multiple high-stakes customer relationships.
• Staying updated with rapidly evolving cybersecurity trends.
• Balancing on-site and remote work commitments.

ASSUMPTION: The challenges will require candidates to be adaptable, tech-savvy, and resilient under pressure.

📈 Similar Roles Comparison

• Similar roles in technical and account management within cybersecurity firms.
• Potentially higher demand for multilingual candidates in global markets.
• Typically aligns with roles offering strategic customer interfacing.

ASSUMPTION: Comparisons suggest candidates should highlight unique skills and experiences that can differentiate them in the market.

📝 Sample Projects

• Implementing innovative security solutions in a Fortune 500 company.
• Developing a cross-functional incident response strategy.
• Creating a customer engagement roadmap for security deployments.

ASSUMPTION: The sample projects illustrate the role's potential impact, showing need for both initiative and technical competence.

❓ Key Questions to Ask During Interview

• What metrics define success for this position?
• How does Cybereason support ongoing training and development?
• Can you describe a typical career path from this role?
• What is the team’s structure and how does collaboration occur?
• What are the current challenges facing the team or department?

ASSUMPTION: Engaging questions during interviews will demonstrate preparation and interest in long-term engagement with Cybereason.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Cybereason's careers page.
• Prepare a resume tailored to showcase relevant experience and skills.
• Ensure clear examples of past work in technical account management.
• Practice language skills, emphasizing fluency in French and English.
• Research the company’s latest projects and news to discuss during interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.