Technical Account Manager, Germany

📌 Core Information

🔹 Job Title: Technical Account Manager, Germany

🔹 Company: Veeam Software

🔹 Location: Germany

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote Solely

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Planning and managing professional services engagements.
• Architecting availability solutions for clients.
• Providing project management and guidance.
• Being an expert in data management and protection.

ASSUMPTION: The role requires extensive interaction with clients and internal teams to ensure successful implementation of Veeam solutions, suggesting a blend of technical expertise and client-facing skills.

📋 Key Responsibilities

✅ Provide input to writing proposals and Statements of Work.

✅ Support delivery implementation and consulting services.

✅ Provide overall project guidance including project plans and schedules.

✅ Assist with assessment and design of solutions and manage post-installation support.

✅ Estimate efforts for Veeam Software solution implementations.

✅ Create technical documentation such as white papers and solution guides.

✅ Deliver onsite knowledge transfer on Veeam Software solutions.

✅ Document configuration and completed activities accurately.

✅ Analyze installed environments and guide optimal configurations.

✅ Facilitate communication between the client and Veeam support.

✅ Identify additional needs within client environments for resolution.

✅ Provide input for improving processes and documentation.

✅ Conduct overnight business stays to support company goals.

ASSUMPTION: These responsibilities indicate a need for technical expertise, strong communication skills, and the ability to manage multiple projects and client relationships simultaneously.

🎯 Required Qualifications

Education: Bachelor’s Degree in technology required (a combination of education and experience will be considered).

Experience: Hands-on experience with Veeam’s Core products, consulting, and project management experience.

Required Skills:

• VMware VCP, Microsoft MCSE, or equivalent experience.
• Prince 2, ITIL, PMP, or equivalent project management experience.
• Excellent communication, interpersonal, and relationship-building skills.

Preferred Skills:

• Experience with virtualization technologies such as VMware and Hyper-V.
• Hands-on experience with disruptive storage systems.

ASSUMPTION: Candidates with strong project management skills and technical expertise in data management and cloud solutions are likely to excel in this position.

💰 Compensation & Benefits

Salary Range: Not specified; dependent on skills and expertise.

Benefits:

• Modern, energetic working environment.
• Opportunities for professional growth and promotion.
• Flexible working hours.

Working Hours: 40 hours per week, with flexibility being a noted benefit.

ASSUMPTION: The competitive benefits package suggests a commitment to employee well-being and career development, which is typical for a tech company with this profile.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 5,001-10,000 employees, indicating significant resources and a global presence.

Founded: Not specified

Company Description:

• Global leader in data protection and resilience.
• Solutions focus on data security and business continuity for hybrid environments.
• Trusted by over 550,000 customers, including many from the Global 2000.

Company Specialties:

• Data Protection
• Virtual Environment Management
• Backup and Recovery

Company Website: https://www.veeam.com

ASSUMPTION: Veeam's status as a leading provider in its field suggests stability and innovative work environments for technologists.

📊 Role Analysis

Career Level: Mid to senior level, given the experience requirement.

Reporting Structure: The role likely involves reporting to senior technical leaders or managers of professional services.

Work Arrangement: Entirely remote, tailored for flexibility and work-life balance.

Growth Opportunities:

• Professional growth via challenging projects.
• Potential for advancement within a globally renowned organization.
• Networking with industry leaders and experts.

ASSUMPTION: The role offers significant opportunities for growth within Veeam, a company focused on innovation and customer success.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): As the position is remote, the location is primarily wherever the employee resides within Germany.

Geographic Context:

• Presence in over 30 countries, offering global insights and collaboration.
• Headquarters in Seattle with regional offices for localized support.
• Strong focus on community and global interaction within the organization.

Work Schedule: Flexible, with a standard 40-hour work week.

ASSUMPTION: The remote nature highlights flexibility and may require self-driven time management skills.

💼 Interview & Application Insights

Typical Process:

• Initial application screening for qualifications match.
• Technical assessments or project demonstration.
• Interviews with HR, team leaders, and potential team members.

Key Assessment Areas:

• Technical knowledge and problem-solving abilities.
• Communication and interpersonal skills.
• Project management and consulting expertise.

Application Tips:

• Highlight technical and consulting experience prominently.
• Demonstrate flexibility and ability to manage remote work effectively.
• Research Veeam's products to align experience with company offerings.

ATS Keywords: Data Management, Virtualization, Project Management, Veeam Core Products, Cloud Technologies

ASSUMPTION: The hiring process emphasizes both technical prowess and cultural alignment with Veeam's values of innovation and customer focus.

🛠️ Tools & Technologies

• Veeam Core Products
• Virtualization Technologies (VMware, Hyper-V)
• Cloud services (Azure, AWS)

ASSUMPTION: Candidates with familiarity in Veeam's ecosystem and virtualization technologies will have a competitive advantage.

👔 Cultural Fit Considerations

Company Values:

• Innovation and forward-thinking approaches.
• Commitment to excellence in data management and resilience.
• Customer-centric focus and service orientation.

Work Style:

• Flexible and adaptable to changing environments.
• Independent and driven under remote conditions.
• Collaborative in team settings and client interactions.

Self-Assessment Questions:

• How do you stay motivated while working remotely?
• What is your experience with data management technologies?
• How do you prioritize and manage multiple client expectations?

ASSUMPTION: Prospective employees should align with Veeam's values surrounding innovation and client satisfaction.

⚠️ Potential Challenges

• Balancing multiple client engagements simultaneously.
• Ensuring technical and service quality in remote environments.
• Adapting to diverse client needs and business cultures.
• Maintaining effective communication across different time zones.

ASSUMPTION: Success in this role requires resilience and strategic problem-solving under varied circumstances.

📈 Similar Roles Comparison

• Greater emphasis on remote accountability compared to on-site roles.
• Higher requirement for self-discipline and independent work.
• Potentially broader client exposure due to remote setup.

ASSUMPTION: As a remote position, competitive differences in similar roles are likely around flexibility and client interaction.

📝 Sample Projects

• Design and implement a complex data protection solution for a multinational client.
• Streamline cloud transition for organizations with Veeam solutions.
• Create comprehensive technical white papers for Veeam product enhancements.

ASSUMPTION: Project engagements will vary based on client needs and can provide enriching, diverse experiences.

❓ Key Questions to Ask During Interview

• How does Veeam support continuous professional development for remote employees?
• What is the team dynamic and communication style in a remote work setting?
• What are the key success metrics for this role?
• How is client success and satisfaction measured?
• What are the growth opportunities within the technical accounts team?

ASSUMPTION: Questions targeting professional growth, team structure, and metrics will reflect preparation and long-term thinking.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Veeam careers page.
• Prepare a detailed resume highlighting relevant technical and managerial experience.
• Prepare references that can attest to your skills and project management capabilities.
• Craft a concise cover letter discussing your fit for Veeam and this remote role.
• Expect follow-up communication for technical assessments and interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.