Technical Account Support Specialist

📌 Core Information

🔹 Job Title: Technical Account Support Specialist

🔹 Company: Compulse

🔹 Location: Maryland, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing technical relationships with key digital accounts
• Ensuring clients maximize their value from the Compulse platform
• Collaborating cross-functionally with sales, engineering, and operations teams
• Reporting directly to the Assistant Vice-President of Customer Service Operations

ASSUMPTION: The role focuses substantially on client engagement within digital advertising platforms, necessitating versatility in technical problem-solving and fluent communication.

📋 Key Responsibilities

✅ Serve as a technical expert on key accounts using various Programmatic Demand Side Platforms.

✅ Communicate with clients on all platform levels (phone, email, etc.).

✅ Address programmatic campaign setup errors or best practices and communicate these to stakeholders.

✅ Act as a key contact for technical escalations and ensure issues are resolved timely.

✅ Partner with Sales, Account Management, Product/Engineering, and Operations to execute strategy.

✅ Interpret analytics to monitor campaign performance and report to sales leads and clients.

✅ Educate Sinclair, Inc sales teams on Compulse advertising offerings.

✅ Train and mentor other members of the account management team.

ASSUMPTION: Responsibilities emphasize technical support and collaboration across departments, indicating a need for strong interdepartmental communication skills.

🎯 Required Qualifications

Education: Bachelor’s Degree in a related field

Experience: At least 3 years working with DSPs and client-facing roles

Required Skills:

• Technical account problem-solving
• Analytics interpretation and reporting proficiency
• Strong communication and client interaction skills

Preferred Skills:

• Familiarity with OTT content environment
• In-depth knowledge of measurement and attribution vendors such as TVSquared

ASSUMPTION: It is assumed that candidates will need a mix of technical expertise and client management skills to thrive in this position.

💰 Compensation & Benefits

Salary Range: $82,400 to $103,000

Benefits:

• Participation in a retirement plan
• Life and disability insurance
• Health, dental, and vision plans
• Flexible spending accounts
• Paid vacation and personal days
• Parental leave
• Employee stock purchase plan

Working Hours: 40 hours per week

ASSUMPTION: The salary range reflects a position with significant responsibility and expectations for high performance in a client-facing technical role.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services with a focus on digital marketing technology

Company Size: About 201-500 employees, indicating a moderately sized company that offers opportunities for innovation and collaboration

Founded: 2021

Company Description:

• Compulse is a marketing technology innovator providing an integrated advertising platform.
• The company supports a wide range of advertising solutions from mobile to social media marketing.
• Focuses on increasing profitability and efficiency for digital ad operations.

Company Specialties:

• Search Optimization and Marketing
• Digital Fulfillment and Media Planning
• Martech and Omnichannel Digital Marketing

Company Website: http://www.compulse.com

ASSUMPTION: The company’s ability to integrate marketing technology solutions suggests a dynamic work environment and potential for growth in digital media technologies.

📊 Role Analysis

Career Level: Mid-level position requiring significant DSP experience

Reporting Structure: Reports to Assistant Vice-President, indicating positional significance

Work Arrangement: On-site, promoting close teamwork and collaboration

Growth Opportunities:

• Engagement with emerging digital advertising technology
• Opportunities to shape client strategies and solutions
• Potential career advancement within Customer Service Operations

ASSUMPTION: Career progression is linked to continual learning and engagement with cutting-edge advertising technologies.

🌍 Location & Work Environment

Office Type: Traditional office setting encouraging collaboration

Office Location(s): 10706 Gilroy Rd, Hunt Valley, Maryland 21031

Geographic Context:

• Proximity to a diverse client base within the digital advertising sector
• Access to a robust infrastructure supporting digital technologies
• Located in an area with rich media and tech opportunities

Work Schedule: Standard 40-hour work week, with potential occasional adjustments based on client needs

ASSUMPTION: The on-site work requirement fosters a close-knit team culture with enhanced mentoring opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone interview with HR or recruiter
• Technical interview with hiring manager
• On-site interview with department heads
• Final decision and offer

Key Assessment Areas:

• Technical proficiency with DSPs
• Client communication skills
• Problem-solving and analytical abilities

Application Tips:

• Highlight relevant DSP experience
• Showcase successful client interactions or problem resolution cases
• Demonstrate understanding of ad tech landscape

ATS Keywords: Technical Account Management, DSP, Client Communication, Analytics, Problem Solving, Geofencing

ASSUMPTION: The selection process values technical expertise and the ability to manage client relationships effectively.

🛠️ Tools & Technologies

• Programmatic Demand Side Platforms (DSPs)
• Xandr, GroundTruth, Beeswax, Yahoo! DSPs
• Advanced Excel for analytics and reporting

ASSUMPTION: Proficiency in DSPs and Excel is critical for managing technical and analytical responsibilities effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and improvement
• Emphasis on teamwork and collaborative problem-solving
• Focus on delivering client value and satisfaction

Work Style:

• Dynamic and responsive to client needs
• Collaborative and team-oriented approach
• Adaptive to new technologies and methodologies

Self-Assessment Questions:

• Can I effectively communicate complex technical information?
• Am I comfortable working collaboratively across teams?
• Do I have a knack for troubleshooting and analytical problem-solving?

ASSUMPTION: The cultural fit is aligned with those who embody a proactive, innovative mindset and excel in team settings.

⚠️ Potential Challenges

• Managing multiple high-profile digital accounts simultaneously
• Navigating complex programmatic platforms
• Troubleshooting and resolving technical issues under tight deadlines
• Ensuring successful collaboration with cross-functional teams

ASSUMPTION: Potential challenges revolve around the fast-paced and technically demanding nature of the digital advertising environment.

📈 Similar Roles Comparison

• Similar roles in the digital marketing space typically require strong technical and client-facing skills.
• Positions may often offer flexibility in work arrangements or focus on specific technologies.
• Growth opportunities can vary greatly based on company size and structure.

ASSUMPTION: This role specifically emphasizes DSP expertise and cross-department collaboration, distinguishing it in the market.

📝 Sample Projects

• Developing client strategies for utilizing new programmatic advertising features
• Resolving complex technical issues impacting multiple client accounts
• Leading training sessions for internal teams on programmatic best practices

ASSUMPTION: Projects may involve direct coordination with clients and internal stakeholders to optimize advertising solutions.

❓ Key Questions to Ask During Interview

• How does this role fit into the company's broader strategy for client success?
• What are the most common challenges faced by employees in this position?
• How is success measured for this role?
• What is the typical career progression for someone in this position?
• How often do technical escalations occur, and how are they managed?

ASSUMPTION: These questions aim to clarify the role's alignment with personal career goals and operational demands.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure all relevant experiences and skills are highlighted in your resume.
• Prepare for a potential first contact by phone or email.
• Research the company’s recent achievements and integrate your findings into your application.
• Be ready to discuss how your experience aligns with the company’s digital solutions.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.