📌 Core Information
🔹 Job Title: Technical Content Writer
🔹 Company: Vertex Inc.
🔹 Location: King of Prussia, PA (Remote USA)
🔹 Job Type: Full-Time
🔹 Category: Software Development
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (On-site and Remote)
🚀 Job Overview
Key aspects of this role include:
- Designing and delivering quality user and technical content for Vertex customers, partners, and alliances.
- Creating and maintaining content for complex or emerging products in various formats and across multiple channels.
- Working with Product Management, Product Owners, and Product Designers to gather requirements for new features and design content for the user interface.
- Collaborating effectively as part of a multidisciplinary scrum team.
- Staying abreast of industry trends through self-study, attending conferences and seminars, or participating in professional organizations.
ASSUMPTION: This role requires a strong understanding of SAP modules and terminology, as well as the ability to work effectively with agile engineering teams.
📋 Key Responsibilities
✅ Designs and develops user content in text, images, and video that is accessible, findable, and meets search engine optimization (SEO) requirements.
✅ Converts and enhances legacy content to engaging digital content.
✅ Creates and maintains clear, usable, accurate digital content for complex or emerging products.
✅ Works with Product Management, Product Owners, and Product Designers to gather requirements for new features and design content for the user interface.
✅ Performs need, audience, and task analysis.
✅ Writes and organizes content that meets users’ needs and project requirements and complies with Vertex standards.
✅ Gathers and applies feedback from editors and subject matter experts.
✅ Delivers quality content on time and within scope and in multiple formats.
✅ Uses multiple tools (CMS, graphics tools) to produce deliverables in various formats (text, images, videos, knowledge base).
✅ Applies performance-centric information design principles to content.
✅ Uses topic-based (structured) authoring techniques to create modular content and self-contained articles.
✅ Maintains existing deliverables in multiple formats (HTML help, digital articles).
✅ Creates end-user, system administrator, and database administrator content.
✅ Adheres to department content development standards, practices, and processes.
✅ Participates in projects and performs other duties as assigned.
ASSUMPTION: This role requires a high level of attention to detail, strong organizational skills, and the ability to work independently and in a team environment.
🎯 Required Qualifications
Education: Bachelor’s degree in a technical communication field or equivalent degree.
Experience: Six (6) years plus of combined, related technical experience.
Required Skills:
- User Experience (UX) writing skills with demonstrated ability to produce clear, concise, error-free content.
- Demonstrated excellence in technical writing with a broad range of user content types.
- Knowledge of fundamental web content design principles.
- Demonstrated advanced proficiency with authoring and graphics preparation packages/tools, including Microsoft Office and SnagIt.
- Strong organizational skills to maintain realistic project plans.
- Ability to work with a diverse local and globally dispersed workforce.
- Ability to work, persevere, and follow up with busy SMEs (subject matter experts).
- Ability to apply professional concepts, experience, and company objectives to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
- Ability to work without supervision (latitude for independent decision making).
- Ability to network with key contacts outside own area of expertise.
- Ability to listen and understand information and communicate the same.
- Ability to follow a technical writing process to create clear and comprehensive software documentation.
- Ability to critically assess source materials to determine content that is relevant to users.
- Ability to interview and interact face to face with subject matter experts to understand product solutions.
- Ability to organize and structure content in a way that helps customers to achieve their goals.
- Ability to use various authoring, drawing, image manipulation, and screen capture tools.
- Must possess strong interpersonal, organizational, presentation and facilitation skills.
- Must be results oriented and customer focused.
- Proficiency in Microsoft Office packages.
Preferred Skills:
- Training or work experience in accounting, finance, or tax.
ASSUMPTION: Candidates with a strong background in technical writing and experience working with SAP modules will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $80,000 - $120,000 per year (Based on industry standards for a Technical Content Writer with 5-10 years of experience in the Software Development industry)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for remote work)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on tax automation and financial data flows.
Company Size: 1,001-5,000 employees, which means there are opportunities for growth and collaboration with a large team, but also a higher level of competition for roles.
Founded: 1978, with a rich history in tax automation and a strong reputation in the industry.
Company Description:
- Vertex is a pioneer in tax automation, serving over 4,000 customers worldwide with comprehensive tax solutions.
- The company's software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency, and enabling greater confidence in meeting indirect tax obligations.
- Vertex partners with the world's most respected companies and harnesses their strengths to deliver the best tax technology solution to businesses across the globe.
Company Specialties:
- Tax automation software
- Indirect tax compliance
- Transaction tax
- Sales and use tax
- Value-added tax (VAT)
- Tax determination
- Tax data management
- Document management
- Consulting services
Company Website: www.vertexinc.com
ASSUMPTION: Vertex is a well-established company with a strong focus on innovation and customer success in the tax automation industry.
📊 Role Analysis
Career Level: Mid-level to senior, with the opportunity for growth and advancement within the Product Content Experience (PCX) team and the broader organization.
Reporting Structure: This role reports directly to the Manager, Product Content Experience.
Work Arrangement: Hybrid, with a combination of on-site and remote work, allowing for flexibility and a balance between collaboration and independent work.
Growth Opportunities:
- Advancement within the PCX team or other departments within Vertex.
- Expanding skills and expertise in technical writing, user experience design, and other related fields.
- Potential to work on high-impact projects and contribute to the company's success.
ASSUMPTION: This role offers a unique opportunity to work on complex tax automation software and collaborate with a diverse team of experts in the field.
🌍 Location & Work Environment
Office Type: Hybrid, with a combination of on-site and remote work.
Office Location(s): King of Prussia, PA (with remote work options)
Geographic Context:
- King of Prussia is a suburb of Philadelphia, PA, with a mix of urban and suburban environments.
- The area offers a variety of cultural, recreational, and dining options, as well as easy access to major transportation networks.
- The region is home to a diverse range of industries, including healthcare, finance, and technology.
Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for remote work)
ASSUMPTION: The hybrid work arrangement offers the best of both worlds, allowing for collaboration and networking in the office while also providing the flexibility to work from home when needed.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the PCX team and other stakeholders
- Final decision and offer
Key Assessment Areas:
- Technical writing skills and experience
- Familiarity with SAP modules and terminology
- Ability to work effectively with agile engineering teams
- Cultural fit and alignment with Vertex's core values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Provide specific examples of your technical writing experience and any familiarity with SAP modules or tax automation software.
- Demonstrate your ability to work effectively in a hybrid work environment and collaborate with a diverse team.
ATS Keywords: Technical Writing, User Experience Writing, SAP, Tax Automation, Agile Methodologies, Content Management Systems, Hybrid Work Environment
ASSUMPTION: The interview process will focus on assessing your technical writing skills, experience with SAP modules, and cultural fit with the Vertex team.
🛠️ Tools & Technologies
- Content Management Systems (CMS)
- Graphics tools (SnagIt, Adobe Creative Suite)
- Authoring tools (Microsoft Office, MadCap Flare)
- SAP modules (SAP S/4HANA, SAP ECC)
- Agile project management tools (Jira, Confluence)
ASSUMPTION: This role requires proficiency in a variety of authoring, graphics, and content management tools, as well as familiarity with SAP modules and agile project management methodologies.
👔 Cultural Fit Considerations
Company Values:
- Customer Focused
- Results Oriented
- Innovative
- Collaborative
- Integrity
Work Style:
- Fast-paced and dynamic, with a focus on delivering high-quality content quickly and efficiently.
- Collaborative and team-oriented, with a strong emphasis on working effectively with agile engineering teams.
- Results-driven, with a focus on meeting project requirements and deadlines.
Self-Assessment Questions:
- Do you have a strong background in technical writing and experience working with SAP modules?
- Are you comfortable working in a fast-paced, dynamic environment and collaborating with agile engineering teams?
- Do you have a results-driven mindset and a strong focus on meeting project requirements and deadlines?
ASSUMPTION: Candidates who are a strong cultural fit with Vertex's values and work style will be most successful in this role.
⚠️ Potential Challenges
- The fast-paced, dynamic nature of the role may require long hours and tight deadlines at times.
- The need to work with a diverse local and globally dispersed workforce may present communication and collaboration challenges.
- The hybrid work arrangement may require candidates to be comfortable working independently and managing their time effectively.
- The need to stay up-to-date with industry trends and changes in tax automation software may require ongoing learning and development.
ASSUMPTION: Candidates who are adaptable, resilient, and comfortable working in a fast-paced, dynamic environment will be best suited to this role.
📈 Similar Roles Comparison
- This role is similar to other technical writing positions, but with a specific focus on tax automation software and SAP modules.
- Compared to other technical writing roles, this position may require a higher level of familiarity with SAP terminology and tax automation software.
- Career path comparison: This role may lead to advancement within the PCX team or other departments within Vertex, with opportunities for growth and development in technical writing, user experience design, and other related fields.
ASSUMPTION: Candidates who are interested in a career in technical writing, with a focus on tax automation software and SAP modules, will find this role to be an excellent fit.
📝 Sample Projects
- Developing user content for a new SAP S/4HANA module, including text, images, and video.
- Converting legacy content to engaging digital content for a complex tax automation software product.
- Creating and maintaining clear, usable, accurate digital content for a new emerging product in the Vertex portfolio.
ASSUMPTION: These sample projects illustrate the range of responsibilities and the level of complexity involved in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the PCX team and the broader organization?
- How does the PCX team collaborate with other departments, such as Product Management and Engineering?
- What are the most challenging aspects of working with SAP modules and tax automation software, and how does the PCX team address these challenges?
- What opportunities are there for growth and advancement within the PCX team and the broader organization?
- How does the hybrid work arrangement support collaboration and productivity within the PCX team?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture, and demonstrate your interest in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your technical writing experience, including any familiarity with SAP modules or tax automation software.
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
