Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Madrid, Madrid, Spain

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring partner success through enablement and capability development
• Serving as a trusted technical advisor for partners
• Driving product usability and expanding product adoption
• Enhancing customer satisfaction and loyalty

ASSUMPTION: It is assumed that the role involves significant interaction with partners to understand their needs and assist in technical implementations, thus requiring strong technical knowledge and interpersonal skills.

📋 Key Responsibilities

✅ Assist partners through various implementations

✅ Become the trusted product technical advisory for clients and partners

✅ Use technical and product expertise to enhance product value and expand usage

✅ Identify key technical strategies to unlock business value

✅ Act as an internal advocate for partners within the organization

✅ Develop and implement customized success plans for services partners

✅ Establish regular checks to monitor progress and adjust strategies

✅ Collaborate with Technical Support, Product, and Engineering teams

ASSUMPTION: The responsibilities imply that this role requires a strategic approach to managing partner relationships and an ability to navigate within cross-functional teams.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field

Experience: Minimum of 4 years in technical customer support or as a technical consultant in ERP

Required Skills:

• Technical support and ERP technical knowledge
• Proficiency in project management
• Ability to break down ambiguous problems

Preferred Skills:

• Addition of European language(s) for multi-lingual support
• Experience in strategic relationship building

ASSUMPTION: The qualifications highlight the need for a blend of technical proficiency and customer-focused skills to drive partner success.

💰 Compensation & Benefits

Salary Range: Not specified; industry-standard compensation expected

Benefits:

• Opportunity to work in an international, leading software firm
• Freedom and autonomy with an attractive salary
• Unlimited vacation policy to encourage work-life balance

Working Hours: 40 hours per week with flexible arrangements

ASSUMPTION: The benefits suggest a supportive working environment with an emphasis on personal and professional growth, typical of a multinational organization.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, particularly focused on ERP solutions

Company Size: 1,001-5,000 employees, indicating a medium to large-sized organization

Founded: Not specified

Company Description:

• Provides next-generation ERP solutions to mid-market organizations
• Focus on people-centric solutions to enhance work experiences
• Over 2,400 colleagues serve more than 5,100 customers globally

Company Specialties:

• Enterprise Resource Planning (ERP)
• Human Capital Management (HCM)
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: The company places emphasis on innovative solutions and a people-first approach, which could appeal to candidates interested in impactful technology roles.

📊 Role Analysis

Career Level: Mid-Senior level, given the experience requirements

Reporting Structure: Likely reporting to senior management or a department head

Work Arrangement: Primarily on-site with some remote work flexibility

Growth Opportunities:

• Professional growth in a high-tech environment
• Opportunities to work across multiple industries
• Potential for advancing within a global company

ASSUMPTION: Candidates can expect a dynamic work environment that offers both challenges and opportunities for career advancement.

🌍 Location & Work Environment

Office Type: Modern, innovation-focused office setting

Office Location(s): Madrid, with potential travel within region or globally

Geographic Context:

• Centrally located in Madrid with rich cultural and professional offerings
• Significant European presence reflective of a multinational corporation
• Access to a diverse client and partner base

Work Schedule: Conventional working hours with expectations of flexibility

ASSUMPTION: The job's location provides strategic advantages in terms of client accessibility and business operations.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Invitation to phone or video screening
• Technical interview with relevant department

Key Assessment Areas:

• Technical knowledge and problem-solving ability
• Partner relationship management skills
• Strategic thinking and project management

Application Tips:

• Highlight ERP experience and technical expertise
• Demonstrate strategic relationship management skills
• Prepare to discuss real-world implementation examples

ATS Keywords: Technical Support, ERP, Project Management, Customer Satisfaction

ASSUMPTION: Applicant selection will heavily weigh on technical competencies and the ability to drive partner success.

🛠️ Tools & Technologies

• ERP platforms
• API and Web Services
• Integration Tools like ERP Integration KIT

ASSUMPTION: Candidates are expected to have familiarity or experience with these technologies to effectively support partner needs.

👔 Cultural Fit Considerations

Company Values:

• Innovation-driven
• People-centric approach
• Commitment to empowerment and growth

Work Style:

• Collaborative and team-oriented
• Open to innovation and change
• Focused on delivering meaningful outcomes

Self-Assessment Questions:

• Do you thrive in a dynamic and innovative environment?
• Can you effectively manage partner relationships?
• Are you willing to take initiative to solve complex problems?

ASSUMPTION: The cultural fit stresses a collaborative and growth-oriented work atmosphere where innovation is valued.

⚠️ Potential Challenges

• Balancing diverse partner needs and expectations
• Managing complexity in ERP integrations
• Staying updated with rapidly evolving ERP technologies
• Maintaining high service quality across international partners

ASSUMPTION: Challenges are inherent in a role that requires balancing technical depth with strategic partnership management.

📈 Similar Roles Comparison

• ERP Implementation Consultant
• Customer Success Manager (Technical Focus)
• Technical Account Manager

ASSUMPTION: Similar roles often overlap in responsibilities but differ in the focus of customer versus partner engagement.

📝 Sample Projects

• Leading a global ERP implementation for a large client
• Developing a new integration module for API efficiency
• Executing a partner enablement workshop series

ASSUMPTION: Projects will likely emphasize technical implementation and partner enablement initiatives.

❓ Key Questions to Ask During Interview

• What specific ERP solutions does this role support?
• Can you describe a typical partner-critical scenario I might handle?
• How does the role support cross-departmental collaboration?
• What are the primary metrics for success in this position?
• How is feedback from partners integrated into product development?

ASSUMPTION: Questions are tailored to uncover detailed expectations and strategic impact of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a cover letter highlighting relevant experience
• Ensure your resume reflects required skills
• Be prepared for technical assessment or case study
• Follow up after application submission for status updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.