Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Granada, Andalusia, Spain

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success by ensuring partners are fully enabled and capable of delivering to company standards
• Assisting partners through various implementations and acting as a trusted technical advisor
• Identifying key technical strategies to enhance product usability and drive product adoption
• Improving customer satisfaction and loyalty through effective partner management

ASSUMPTION: The role emphasizes technical leadership and customer satisfaction, aiming to bridge product expertise with strategic partnership management to boost organizational value.

📋 Key Responsibilities

✅ Ensure partner capability and skill development to meet Unit4 standards

✅ Serve as a trusted technical advisor, guiding partners on implementations

✅ Develop and execute customized success plans for service partners

✅ Advocate for partners within the organization, ensuring their needs and feedback are heard

✅ Collaborate with Technical Support and Engineering teams to deliver valuable outcomes

✅ Provide advisory on connectivity landscapes such as API and ERP Integration Kit

ASSUMPTION: Responsibilities include not only technical guidance but also strategic planning and collaborative problem-solving aligned with company and partner goals.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field

Experience: Minimum of 4 years in technical customer support or ERP consulting

Required Skills:

• ERP technical skills and project management proficiency
• Ability to communicate technical subjects to diverse audiences
• Strategic thinking with a focus on problem-solving and product integration

Preferred Skills:

• Additional European language(s)
• Prior experience in a customer-centric technical role

ASSUMPTION: The emphasis on strong communication and project management skills suggests a dual focus on both technical expertise and relationship management in complex, multilingual environments.

💰 Compensation & Benefits

Salary Range: Not specified; competitive industry range suggested for senior-level ERP roles in tech companies

Benefits:

• Participation in an international leading software firm
• Freedom and autonomy to succeed
• Unlimited vacation policy

Working Hours: 40 hours per week, with a flexible work arrangement

ASSUMPTION: The compensation includes intangible benefits like work autonomy and growth opportunities, aligned with a competitive salary structure typical of tech roles.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a focus on ERP and enterprise solutions

Company Size: 1,001-5,000 employees, suggesting a mid-sized organization with global reach and personalized employee engagement

Founded: Not specified; assumed to be established for decades based on employee size and market presence

Company Description:

• Innovative ERP solutions with a people-centric approach
• Global presence with over 2,400 colleagues and more than 5,100 customers
• Specializes in various verticals including public sector and professional services

Company Specialties:

• Enterprise Resource Planning and Human Capital Management
• Financial Management and Shared Services
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: The company's presence in diverse sectors indicates robust growth and expansion opportunities, making it an attractive workplace for individuals seeking dynamic career development.

📊 Role Analysis

Career Level: Mid to senior-level, offering leadership in technical partner management

Reporting Structure: Likely reports to a senior director or VP within the partnership management or technical support division

Work Arrangement: Primarily on-site, with possibilities for remote interactions given the global scope

Growth Opportunities:

• Leadership development in partner management
• Potential for cross-departmental roles in technology and strategy
• Participation in innovative ERP projects

ASSUMPTION: The role's strategic nature within a growing company suggests ample opportunities for career advancement into executive levels of leadership and governance.

🌍 Location & Work Environment

Office Type: Modern, collaborative office environment situated in Granada, Spain

Office Location(s): A part of the Parque Tecnológico de la Salud

Geographic Context:

• Access to rich cultural heritage and educational facilities in Andalusia
• Strong local tech community support
• Opportunities for cross-border collaboration with European offices

Work Schedule: Standard business hours with flexibility, reflecting a results-driven culture

ASSUMPTION: The Granada location offers strategic advantages in market accessibility and lifestyle benefits, enhancing work-life balance for employees.

💼 Interview & Application Insights

Typical Process:

• Initial submission of resume and cover letter via company portal
• Screening call with HR or recruitment team
• Technical interview with relevant department heads

Key Assessment Areas:

• Technical expertise in ERP systems
• Project management abilities
• Ability to address real-world partner challenges

Application Tips:

• Highlight cross-functional experience in technical support and consulting
• Demonstrate successful project outcomes with measurable impact
• Prepare to discuss problem-solving strategies in complex scenarios

ATS Keywords: ERP, Technical Support, Technical Strategies, Integration, API, Project Management

ASSUMPTION: Given the technical and strategic focus of the role, application materials should be curated to highlight relevant competencies and innovative solutions delivery experience.

🛠️ Tools & Technologies

• ERP Integration Kits
• APIs and Web Services
• Complex data management systems

ASSUMPTION: Candidates should demonstrate proficiency in a variety of integration technologies and tools, emphasizing adaptability and a continuous learning mindset.

👔 Cultural Fit Considerations

Company Values:

• Innovation and adaptability
• Customer-centricity with a focus on partnering
• High ethical standards and integrity

Work Style:

• Collaborative with a focus on team success
• Autonomous, empowering project ownership
• Focused on continuous improvement and agility

Self-Assessment Questions:

• Am I comfortable leading projects with minimal supervision?
• Can I effectively communicate complex technical concepts?
• Am I driven to build strategic relationships with partners?

ASSUMPTION: A strong cultural fit requires a balance of independence, strategic thinking, and collaborative engagement consistent with Unit4’s core values.

⚠️ Potential Challenges

• Balancing diverse partner needs with company standards
• Navigating complex technical ecosystems
• Adapting to rapidly evolving software landscapes
• Ensuring high levels of partner satisfaction and product adoption

ASSUMPTION: Given the critical nature of the role in maintaining strategic alliances, challenges will revolve around resolving technical problems swiftly and maintaining partner relations.

📈 Similar Roles Comparison

• Technical Partner Managers in similar-sized tech firms emphasize strategic depth and technical breadth
• Differences may lie in company-specific technology stacks
• Roles may vary in scope based on regional market demands

ASSUMPTION: Comparison with similar roles suggests that the position aligns with industry standards for senior technical partnership and strategic consulting roles.

📝 Sample Projects

• Developing integration strategies for new ERP modules
• Leading technical workshops with partner organizations
• Implementing best practice governance in product deployment

ASSUMPTION: Sample projects provide insight into routine strategic initiatives that align with the company’s broader technological mission.

❓ Key Questions to Ask During Interview

• What are the most common challenges your partners face, and how does this role address them?
• How does Unit4 measure success for its Partner Success Managers?
• What kind of professional development opportunities does Unit4 offer?
• Can you describe the team structure and how this role fits within it?
• What tools and resources are available to assist with technical advisory?

ASSUMPTION: Key questions aim to uncover alignment with personal career goals, role clarity, and support structures within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant ERP experience
• Prepare a cover letter that mirrors the core responsibilities and skills discussed
• Follow up on your application with a brief email to the recruiter
• Be available for potential initial screening within 2 weeks of application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.