Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Madrid, Madrid, Spain

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success by enabling and supporting partners to meet company standards.
• Providing technical advice and guidance as a trusted advisor.
• Improving product usability and increasing adoption.
• Enhancing customer satisfaction and loyalty.

ASSUMPTION: This role involves close collaboration with other departments as a connector between partners and Unit4 to ensure seamless communication and problem-solving.

📋 Key Responsibilities

✅ Act as a technical advisor to partners and assist in ERP implementations.

✅ Develop and execute success plans tailored for each partner.

✅ Collaborate with technical support to deliver outcomes.

✅ Advocate for partners within the organization.

ASSUMPTION: The role requires the ability to handle multiple projects and stakeholders simultaneously, ensuring that each partner's needs are met effectively.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field.

Experience: Minimum of 4 years in technical customer support or consulting in ERP.

Required Skills:

• Technical support and ERP expertise
• Project management proficiency
• Relationship management skills

Preferred Skills:

• Fluency in additional European languages
• Experience with product integration technologies (e.g., APIs, webservices)

ASSUMPTION: A background in enterprise software environments is essential to match the role's technical demands and client interactions.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive with industry standards.

Benefits:

• Unlimited vacation policy
• Professional and personal growth investments
• An attractive salary package

Working Hours: 40 hours per week with a focus on deliverables over strict scheduling.

ASSUMPTION: The benefits package and remote flexibility are designed to attract top talent in tech support and ERP consultancy roles.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on ERP solutions.

Company Size: 1,001-5,000 employees, offering a balance of stability and innovation potential.

Founded: Not specified, but part of a leading international software firm.

Company Description:

• Pioneers in people-centric ERP solutions.
• Serving over 5,100 customers globally.
• Focused on empowering people and their organizations.

Company Specialties:

• Enterprise Resource Planning
• Human Capital Management
• Financial Management and Analysis

Company Website: http://www.unit4.com

ASSUMPTION: The company values innovative work cultures that support personal and professional development, which is reflected in their unlimited vacation policy.

📊 Role Analysis

Career Level: Mid to Senior-level, interfacing directly with executive partners.

Reporting Structure: Reports to head of partner success management or similar role.

Work Arrangement: Primarily on-site with remote flexibility as per project demands.

Growth Opportunities:

• Potential to move into senior partner roles
• Opportunities to lead complex ERP integration projects
• Network building with international clients

ASSUMPTION: The potential to influence product strategy based on feedback and engagement at various organizational levels is enhanced by close collaboration with engineering and support teams.

🌍 Location & Work Environment

Office Type: Modern office setting in a vibrant city center.

Office Location(s): Paseo de la Castellana, 93, Madrid, Community of Madrid, Spain

Geographic Context:

• Situated in Madrid's key business district
• Excellent transport links and cultural attractions nearby
• A vibrant, multicultural city environment

Work Schedule: Typical 9-5 with potential for flexibility based on project needs.

ASSUMPTION: The work environment is likely collaborative, with regular team interactions and potential client site visits.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening
• Technical assessment
• Interviews with team leads and management

Key Assessment Areas:

• Technical expertise and problem-solving abilities
• Communication and project management skills
• Ability to adapt and manage multiple stakeholders

Application Tips:

• Highlight experience in ERP implementations
• Demonstrate problem-solving in technical environments
• Showcase project management and multitasking skills

ATS Keywords: Technical Support, Project Management, ERP, Integration, API, Customer Satisfaction

ASSUMPTION: Candidates who illustrate a proactive approach to learning and adapting to new technologies will stand out during the selection process.

🛠️ Tools & Technologies

• ERP platforms and integration technologies
• API management systems
• Project management software

ASSUMPTION: Familiarity with contemporary tools for ERP integration and project management is assumed necessary for successful job performance.

👔 Cultural Fit Considerations

Company Values:

• Innovation and adaptability
• Empowering people and communities
• Transparency and accountability

Work Style:

• Collaboration across diverse teams
• Self-driven work with flex-time options
• Emphasis on results and deliverables

Self-Assessment Questions:

• How do you handle challenging ERP projects?
• What strategies do you use for improving product usability?
• Can you describe your approach to partner advocacy?

ASSUMPTION: A cultural fit would include being adaptable, communicative, and committed to client's success, aligning with Unit4's 'Business for People' motto.

⚠️ Potential Challenges

• Navigating complex ERP system integrations
• Managing expectations across varied stakeholders
• Ensuring partner adherence to technical standards
• Balancing multiple partner support requests simultaneously

ASSUMPTION: Being proactive in addressing potential integration challenges and having a solid problem-solving framework will be critical for success in this role.

📈 Similar Roles Comparison

• More strategic focus compared to traditional support roles
• Higher emphasis on partner relationship management
• Involvement in technical advocacy and partner strategy development

ASSUMPTION: This role is a blend of technical support and strategic consulting, differing from more exclusively technical or exclusively strategic positions.

📝 Sample Projects

• Implementing cross-national ERP systems for a non-profit
• Developing API integration solutions for a multinational client
• Advising on ERP usability enhancements for a public sector body

ASSUMPTION: Past projects likely involved diverse industries, giving insight into the adaptable nature of the role's projects.

❓ Key Questions to Ask During Interview

• What current challenges does the Partner Success team face?
• How does the company measure partner success and satisfaction?
• Can you describe a typical partner lifecycle?
• What training and development opportunities are available?
• How is feedback from partners incorporated into product improvements?

ASSUMPTION: Asking questions that reveal the company's strategic priorities for partner success can signal engagement and foresight.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant ERP experience
• Prepare examples of past success in technical consulting
• Be ready to discuss strategic initiatives you've led
• Follow up promptly with a thank-you email after interview stages

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.