Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success by enabling and supporting partners to meet delivery standards
• Serving as a trusted technical advisor for implementation projects
• Enhancing product usability and expanding adoption
• Increasing customer satisfaction and loyalty

ASSUMPTION: The role seems to involve both technical advisory and relationship management given the emphasis on partner success and increasing adoption rates.

📋 Key Responsibilities

✅ Act as the central point of contact for partners during implementations

✅ Develop and implement customized success plans for partners

✅ Collaborate with technical, product, and engineering teams to improve partner deliverables

✅ Advocate internally for partners to align organizational strategies with partner success

✅ Provide training and define technical strategies to unlock business value

ASSUMPTION: Responsibilities suggest a strong focus on strategic relationship management and technical problem-solving as key components.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field

Experience: Minimum of 4 years in technical customer support or consulting in ERP

Required Skills:

• Technical support and consulting expertise
• Proficiency in project management
• Familiarity with ERP systems

Preferred Skills:

• Experience in multilingual environments
• Hands-on experience with complex integrations

ASSUMPTION: Given the international nature of Unit4, additional language skills could be advantageous.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive within the software development industry

Benefits:

• Participation in the development of an international leading software firm
• Freedom and autonomy to succeed
• Unlimited vacation policy

Working Hours: 40 hours per week with flexible scheduling offered

ASSUMPTION: The benefits and flexible scheduling suggest a company culture that values work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development focusing on ERP solutions

Company Size: 1,001-5,000 employees, indicative of a moderately large organization with global reach

Founded: Not specified

Company Description:

• Specializes in ERP, HR, and financial management solutions
• Focuses on mid-market organizations
• Has a vast international presence

Company Specialties:

• Enterprise Resource Planning
• Human Capital Management
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: The company's global operations may provide a diverse working environment and opportunities for international collaboration.

📊 Role Analysis

Career Level: Professional level focusing on strategic management and technical consulting

Reporting Structure: Likely reports to senior management in partner success or technical leadership

Work Arrangement: Offers remote work flexibility despite being based on-site

Growth Opportunities:

• Opportunity to influence product and partner strategy
• Potential for advancement in partner management roles
• Exposure to international business practices

ASSUMPTION: The role could serve as a stepping stone to more senior positions in partner success or technical leadership.

🌍 Location & Work Environment

Office Type: Corporate office setting in a vibrant city

Office Location(s): Avinguda del Castell de Barberà, 22-24, Barcelona, Spain

Geographic Context:

• Located in the thriving tech hub of Barcelona
• Cultural diversity and a dynamic ex-pat community
• Attractive climate and lifestyle

Work Schedule: Standard business hours with options for flexibility

ASSUMPTION: Location in Barcelona provides access to a rich cultural environment and a network of technology professionals.

💼 Interview & Application Insights

Typical Process:

• Initial screening by HR
• Technical assessment
• Interviews with technical and partner management teams

Key Assessment Areas:

• Technical advisory and consulting skills
• Project management abilities
• Communication and relationship building

Application Tips:

• Highlight relevant ERP consulting experience
• Demonstrate technical proficiency with integrations
• Showcase versatility in handling multiple projects

ATS Keywords: ERP consulting, Technical Support, Project Management, Integration

ASSUMPTION: Strong emphasis on technical capabilities and partner management will be critical in the hiring process.

🛠️ Tools & Technologies

• Enterprise Resource Planning (ERP) Systems
• API and Web Services Integration
• Customer Relationship Management (CRM) Tools

ASSUMPTION: Familiarity with ERP platforms and integration technologies will be essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• People-centric innovation
• Empowering customer success
• Commitment to learning and growth

Work Style:

• Collaborative and team-oriented
• Proactive problem-solving approach
• Focus on continuous improvement

Self-Assessment Questions:

• Do you thrive in dynamic, international environments?
• Are you adept at managing multiple stakeholder relationships?
• Do you possess strong project management skills?

ASSUMPTION: Flexibility and adaptability in a global, fast-paced context are likely valued traits.

⚠️ Potential Challenges

• Managing expectations across different cultural contexts
• Balancing technical advice with strategic priorities
• Keeping up-to-date with evolving ERP solutions and integrations
• Navigating complex partner dynamics

ASSUMPTION: Challenges may stem from the need to integrate technological and business strategies effectively.

📈 Similar Roles Comparison

• Similar roles in ERP-focused companies emphasize both client and technical management
• Roles at larger tech firms may focus more narrowly on technology or service areas
• Positions in smaller startups might demand broader responsibilities

ASSUMPTION: The job may offer a balance of technical depth and relationship breadth that differentiates it from similar roles.

📝 Sample Projects

• Implementing ERP systems for new partners across multiple regions
• Developing API integrations to enhance system usability
• Creating training modules to improve partner deployment capabilities

ASSUMPTION: Projects will likely focus on both technical setup and strategic partner engagement.

❓ Key Questions to Ask During Interview

• What are the key metrics of success for this position?
• How does this role interact with cross-functional teams?
• What are the biggest challenges currently facing your partners, and how is your team addressing them?
• Can you describe the growth trajectory for this role?
• What technologies are most critical for this role's success?

ASSUMPTION: Questions should explore the balance of technical proficiency and strategic influence in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills
• Prepare a portfolio of projects reflecting your technical and strategic capabilities
• Engage in networking opportunities via LinkedIn to connect with Unit4 professionals
• Prepare questions for interviews to clarify role expectations and growth opportunities

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.