Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Granada, Andalusia, Spain

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success by enabling partners to meet Unit4's standards.
• Serving as a trusted technical advisor for partners.
• Improving product usability and expanding adoption.
• Increasing customer satisfaction and loyalty through optimized strategy implementation.

ASSUMPTION: Interactions with clients and partners might require travel, given the on-site nature of the job and the need for close collaboration.

📋 Key Responsibilities

✅ Act as the central point of contact for partners, providing technical advice and support.

✅ Develop and implement customized success plans for each partner.

✅ Monitor partner progress and adjust strategies as needed.

✅ Collaborate closely with internal teams (Technical Support, Product, Engineering) to improve business outcomes.

✅ Advise on best practices for ERP integration and related technologies.

ASSUMPTION: The role likely involves regular reporting and feedback sessions with partners and internal teams to ensure alignment and continuous improvement.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field

Experience: Minimum of 4 years in technical customer support or ERP consulting

Required Skills:

• Technical support expertise, particularly in ERP systems
• Project management proficiency
• Effective communication with both technical and non-technical audiences

Preferred Skills:

• Experience with industry-standard integration practices (file feeds, APIs, etc.)
• Fluency in an additional European language besides English

ASSUMPTION: Additional European language skills increase value in multi-national client interactions.

💰 Compensation & Benefits

Salary Range: Not specified (industry average compensation for similar roles in Spain)

Benefits:

• Participation in the growth and development of a leading international software firm
• Unlimited vacation policy promoting work-life balance
• Opportunities for personal and professional growth

Working Hours: 40 hours per week, with potential flexibility given the company's remote policy

ASSUMPTION: Compensation likely includes incentives tied to partner performance given the consultative and strategic nature of the role.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 1,001-5,000 employees, providing a dynamic yet stable environment with ample opportunities for career growth

Founded: Not specified

Company Description:

• Next-generation ERP solutions provider for mid-market organizations
• Focus on empowering people in service organizations
• Global presence with significant market impact

Company Specialties:

• Enterprise Resource Planning (ERP)
• Financial Management and Human Capital Management (HCM)
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: The company's emphasis on innovative ERP solutions indicates a fast-paced, forward-thinking work environment.

📊 Role Analysis

Career Level: Mid to senior-level position requiring extensive experience and strategic insight

Reporting Structure: Likely reports to a director-level position within the Partner Success or Technical Advisory team

Work Arrangement: Hybrid potential with on-site and remote elements, particularly given the need for client engagement

Growth Opportunities:

• Develop strategic leadership skills through high-impact projects
• Potential for vertical growth into roles such as Director of Partner Success
• Enhance international career exposure

ASSUMPTION: Career progression is closely tied to successful partner project outcomes and internal leadership capabilities.

🌍 Location & Work Environment

Office Type: Modern on-site office in a collaborative technological environment

Office Location(s): Granada, Andalusia, Spain

Geographic Context:

• Access to European clients and markets
• Situated within a major European tech hub
• Opportunities for cultural immersion and international networking

Work Schedule: Standard weekdays with potential variance based on project needs

ASSUMPTION: The environment is fast-paced and collaborative, with growth driven by innovation in ERP technology.

💼 Interview & Application Insights

Typical Process:

• Initial screening interview with HR
• Technical assessment
• In-depth interview with hiring manager

Key Assessment Areas:

• Technical proficiency in ERP systems
• Project management abilities
• Client engagement and communication skills

Application Tips:

• Highlight previous successes in similar ERP roles
• Demonstrate strategic thinking and project management skills
• Prepare examples of past client interactions and outcomes

ATS Keywords: Technical Support, Project Management, ERP, Customer Satisfaction, Technical Advisory

ASSUMPTION: The company values adaptability and problem-solving capabilities, indicating these should be highlighted in applications.

🛠️ Tools & Technologies

• ERP systems and related integrations
• Project management software (e.g., Jira, Asana)
• Communication tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with software integration tools is critical, given the emphasis on ERP technology.

👔 Cultural Fit Considerations

Company Values:

• Innovation in software solutions
• People-centric approach
• Commitment to excellent service

Work Style:

• Collaborative and team-focused
• Flexible and adaptive to change
• Results-oriented with a focus on quality

Self-Assessment Questions:

• Are you comfortable in a fast-paced, tech-driven environment?
• Can you balance technical and client-facing responsibilities effectively?
• Are you eager to contribute to innovative ERP projects?

ASSUMPTION: The company culture emphasizes continuous learning and adaptation, important for alignment with Unit4's mission.

⚠️ Potential Challenges

• Managing multiple partner expectations simultaneously
• Navigating complex technical integrations
• Balancing on-site work with remote capabilities
• Continuous adaptation to emerging technologies and methodologies

ASSUMPTION: The role likely involves high demand for flexibility and quick problem-solving as technology and client needs evolve.

📈 Similar Roles Comparison

• Other ERP Partner Success roles may not offer as much technical depth
• Many roles do not combine strategic and technical advisory elements
• Enhanced client interaction opportunities compared to standard technical roles

ASSUMPTION: This role's unique blend of technical depth and strategic advisory makes it stand out in the ERP industry.

📝 Sample Projects

• Implementing new ERP integrations for partners
• Developing customized success plans for diverse client needs
• Collaborating on strategies to enhance product usability and satisfaction

ASSUMPTION: Projects are likely partner-driven and focus on maximizing the value of ERP solutions.

❓ Key Questions to Ask During Interview

• How does the company support professional growth and development in technical roles?
• What are the key metrics for success in the Partner Success Manager role?
• Can you describe the team structure and collaboration style?
• What is the company's approach to balancing on-site and remote work?
• How are feedback and continuous improvement encouraged within the team?

ASSUMPTION: Questions should focus on professional growth, team dynamics, and how the role aligns with company objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight experience with ERP and project management
• Prepare examples of successful past ERP implementations
• Research Unit4's latest innovations and reflect these in your application
• Be ready to discuss how you align with Unit4’s people-centric mission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.