Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Granada, Andalusia, Spain

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success by ensuring partners are fully enabled.
• Acting as a trusted technical advisor to partners.
• Assisting partners through various implementations.
• Identifying key technical strategies to enhance product usability.

ASSUMPTION: This role is highly technical and client-facing, assuming a strong background in ERP systems and customer success management.

📋 Key Responsibilities

✅ Ensure partners are enabled and delivering to our standards.

✅ Assist partners through implementations and technical advisement.

✅ Develop and implement customized success plans for partners.

✅ Collaborate with internal teams to increase business value to clients.

✅ Promote good practices for ERP integration and usage.

ASSUMPTION: Responsibilities suggest the need for strong interpersonal skills and technical know-how in ERP.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field.

Experience: Minimum of 4 years in technical customer support or as a technical consultant in ERP.

Required Skills:

• Technical support expertise in ERP systems.
• Proficiency in project management.
• Experience with complex product integrations.

Preferred Skills:

• Fluency in additional European languages.
• Experience in consultative roles delivering technical solutions.

ASSUMPTION: Candidates will benefit from additional language skills due to the company's international context.

💰 Compensation & Benefits

Salary Range: Competitive salary in line with the software development industry standards.

Benefits:

• Unlimited vacation policy.
• Professional growth and development opportunities.
• International work environment with autonomy and freedom.

Working Hours: Standard 40-hour work week, with flexibility in managing personal schedules.

ASSUMPTION: Benefits such as unlimited vacation suggest a trust-based work culture, assuming responsible personal management.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a focus on ERP solutions.

Company Size: 1,001-5,000 employees, offering both sizable resources and individual contribution opportunities.

Founded: Not Specified.

Company Description:

• People-centric organization aiming to empower service industries.
• Strong global presence with over 5,100 customers.
• Focuses on innovative, self-driving, adaptive ERP software.

Company Specialties:

• Enterprise Resource Planning (ERP)
• Financial Management
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: Given the large global team, individual offices likely have diverse cultures but share corporate goals of innovation and empowerment.

📊 Role Analysis

Career Level: Mid to senior-level position, suitable for experienced professionals.

Reporting Structure: Likely reports to a senior manager or a director of partner success or similar department.

Work Arrangement: Primarily on-site with remote possibilities, promoting flexibility.

Growth Opportunities:

• Advancement in technical expertise and leadership roles.
• Networking with global partners and industry leaders.
• Exposure to cutting-edge ERP solutions and implementations.

ASSUMPTION: Growth opportunities are abundant due to the company's size and industry leadership position.

🌍 Location & Work Environment

Office Type: Modern office facilities equipped for innovation and collaboration.

Office Location(s): Granada, Andalusia, Spain, with a robust international presence.

Geographic Context:

• Located in a culturally rich and historically significant region.
• Proximity to technological and academic hubs in Spain.
• Access to diverse talent pools and cultural exchanges.

Work Schedule: Standard business hours with an emphasis on result-driven work rather than time spent on-site.

ASSUMPTION: The Granada location indicates a vibrant, possibly multicultural setting conducive to creativity and collaboration.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening.
• Technical and behavioral interviews.
• Assessment of project management and technical skills.

Key Assessment Areas:

• Technical acumen in ERP systems.
• Problem-solving and strategic thinking.
• Interpersonal and communication skills.

Application Tips:

• Highlight hands-on technical and project management experience.
• Demonstrate past success in consultative and client-facing roles.
• Custom-tailor your resume to align with ERP and partner success scope.

ATS Keywords: Technical Support, ERP, Project Management, Integration, Customer Satisfaction.

ASSUMPTION: Interview processes will evaluate both technical skills and alignment with company culture and values.

🛠️ Tools & Technologies

• Enterprise Resource Planning (ERP) systems
• API integration solutions
• Web Services and product usability tools

ASSUMPTION: The role extensively uses modern ERP and integration tools to ensure high product adoption and partner satisfaction.

👔 Cultural Fit Considerations

Company Values:

• Empowerment of people within service organizations.
• Innovation and adaptability in enterprise solutions.
• Commitment to improving work-life balance through intuitive software.

Work Style:

• Autonomous, with a focus on impactful results.
• Collaborative, leveraging team and cross-departmental expertise.
• Transparency and open communication across all levels.

Self-Assessment Questions:

• Do I have the initiative to lead and manage partner success independently?
• Can I communicate complex technical concepts to varied audiences?
• Am I adaptable to both structured and innovative work environments?

ASSUMPTION: Ideal candidates will resonate with the company's mission to innovate and improve the workplace experience, reflecting in their work style.

⚠️ Potential Challenges

• Navigating the complexities of ERP systems and integrations.
• Balancing multiple partner needs and expectations.
• Maintaining high customer satisfaction amidst diverse challenges.
• Adapting to rapid technological changes and updates in software.

ASSUMPTION: Candidates must be prepared for a dynamic environment where continuous learning and adaptation are expected.

📈 Similar Roles Comparison

• Similar roles may require less emphasis on technical breadth but more on customer interaction.
• Other positions might not involve as extensive global partner engagement.
• Opportunities for growth and development might be broader at Unit4 due to its industry position.

ASSUMPTION: Comparing to roles in other firms, this position offers unique cross-cultural professional exposure.

📝 Sample Projects

• Leading partner workshops to enhance product integration.
• Developing and executing a partner success roadmap.
• Implementing case studies to showcase successful ERP strategies.

ASSUMPTION: Projects likely include a mix of hands-on technical tasks and strategic planning to align with partner and company objectives.

❓ Key Questions to Ask During Interview

• What does success look like for this role in the first 6 months?
• How does the company support ongoing professional development?
• What are the most significant challenges the current team faces?
• How does Unit4 measure partner and project success?
• What opportunities for innovation are anticipated in the coming year?

ASSUMPTION: Engaging questions will reflect a candidate's familiarization with the technical landscape and interest in company growth strategies.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant ERP and partner success experience.
• Include a cover letter that articulates your technical expertise and strategic thinking.
• Gather references who can speak to your project management and technical skills.
• Prepare for potential technical evaluations or case studies as part of the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.