Technical partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Granada, Andalusia, Spain

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success through effective technical guidance and support.
• Serving as the central technical advisor for partners to expand product adoption.
• Improving product usability and customer satisfaction.
• Assimilating current partner success processes and addressing user pain points.

ASSUMPTION: The candidate may be expected to leverage their expertise in ERP to enable partner success, given the focus on ERP systems in Unit4's offerings.

📋 Key Responsibilities

✅ Become the trusted product technical advisor for clients and partners.

✅ Identify key technical strategies to enhance business value and product usability.

✅ Advocate for partners internally and bring their feedback to the company.

✅ Develop and implement customized success plans for each partner.

✅ Monitor progress, address challenges, and adjust strategies as needed.

✅ Collaborate with Technical Support, Product, and Engineering teams.

✅ Advise on connected landscapes like API, Webservices, ERP Integration KIT, etc.

ASSUMPTION: The role may require regular interactions with both external partners and internal teams to ensure the delivery of effective solutions.

🎯 Required Qualifications

Education: Bachelor’s or Master’s degree in a relevant field

Experience: Minimum of 4 years in technical customer support or as a technical consultant in ERP environments

Required Skills:

• Experience with complex product integrations
• Strong project management and multitasking abilities
• Proficiency in both technical and non-technical communications

Preferred Skills:

• Fluency in additional European language(s)
• Experience in a customer-centric tech role offering consultative support

ASSUMPTION: Language skills beyond English may be beneficial due to the company's international scope and diverse customer base.

💰 Compensation & Benefits

Salary Range: Not specified, but likely competitive given the challenging international environment

Benefits:

• Participation in a leading software firm’s growth
• Freedom and autonomy to achieve success
• Unlimited vacation policy
• Personal and professional growth opportunities

Working Hours: 40 hours per week with a flexible approach to work-life balance

ASSUMPTION: Limited information on salary specifics implies the role offers industry-standard compensation complemented by significant perks like unlimited vacation.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on ERP solutions

Company Size: 1,001-5,000 employees, suggesting a robust organizational structure with potential for career advancement

Founded: Not Specified

Company Description:

• Focus on people-centric ERP solutions for mid-market organizations
• Global presence serving over 5,100 customers
• Innovative approach integrating financials, procurement, and project management

Company Specialties:

• Human Capital Management
• Financial Management
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: The emphasis on innovation and global reach indicates the company’s commitment to both cutting-edge solutions and broad market impact.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Likely reports to upper management or director-level positions within the company

Work Arrangement: Flexibility with on-site and remote work options available

Growth Opportunities:

• Potential to influence partner strategy at a high level
• Opportunities for leadership in cross-functional projects
• Engagement with a diverse set of stakeholders across geographies

ASSUMPTION: The role offers strategic insights and decision-making abilities, enhancing career advancement for candidates with leadership aspirations.

🌍 Location & Work Environment

Office Type: Likely modern corporate office environment

Office Location(s): Granada, Andalusia, Spain with potential international interactions

Geographic Context:

• Located in southern Spain, known for rich culture and pleasant climate
• Potential for international travel due to global company presence
• Proximity to technological and academic hubs in Andalusia

Work Schedule: Standard full-time hours with flexibility depending on project needs

ASSUMPTION: The favorable location coupled with the flexible work schedules makes this position appealing for candidates seeking work-life balance.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company website
• Initial screening or HR interview to assess cultural fit
• Technical interview to evaluate relevant skills and experience
• Final interview stages with managerial or executive team members

Key Assessment Areas:

• Technical competency and ERP experience
• Project management and problem-solving skills
• Communication and interpersonal effectiveness

Application Tips:

• Highlight ERP project management experience on the resume
• Be prepared to discuss previous partner success stories
• Showcase adaptability and readiness to travel as required

ATS Keywords: ERP, Technical Support, Project Management, Integration, API, Web Services, Customer Satisfaction

ASSUMPTION: The application process will likely emphasize suitability for a consultative and technical advisory role given the nature of the job.

🛠️ Tools & Technologies

• ERP System Platforms
• API and Web Services Integration Tools
• Customer Relationship Management (CRM) Software

ASSUMPTION: Proficiency in these tools is crucial for successful partner collaboration and support, based on the technical requirements stated.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Commitment to people-centric work environments
• Dedication to client success and satisfaction

Work Style:

• Collaborative and team-oriented
• Adaptability to changing client and project needs
• Emphasis on proactive problem solving and leadership

Self-Assessment Questions:

• Am I passionate about ERP solutions and partner relationships?
• Can I manage multiple technical projects simultaneously?
• Do I thrive in a dynamic, international work environment?

ASSUMPTION: Candidates should be drawn to a culture that prioritizes innovation, flexibility, and global teamwork, as indicated by the company's positioning.

⚠️ Potential Challenges

• Balancing partner demands with company standards
• Managing complex technical integrations
• Adapting to diverse partner needs in different markets
• Maintaining high satisfaction across multiple stakeholders

ASSUMPTION: The multi-faceted role can be demanding, requiring high organizational skills and resilience to meet various partner challenges.

📈 Similar Roles Comparison

• Higher autonomy compared to standard technical support roles
• Greater emphasis on direct partner engagement than typical IT consultant positions
• Enhanced career prospects in a dynamic software firm versus traditional companies

ASSUMPTION: Compared to other roles, this position offers unique opportunities for influence within the company and among its partners.

📝 Sample Projects

• Implementing new ERP systems for international clients
• Developing integration solutions for global partners
• Enhancing product usability based on partner feedback

ASSUMPTION: Sample projects are inferred from job responsibilities and would typically involve complex integrations and client interactions.

❓ Key Questions to Ask During Interview

• How does Unit4 support partner success through its ERP platform?
• What are the most significant challenges faced by partners currently?
• How is success measured for a Partner Success Manager at Unit4?
• What opportunities for professional development are offered?
• How flexible is the position in terms of work location and schedules?

ASSUMPTION: These questions are targeted to gain deeper insights into role expectations and growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Attach a resume highlighting relevant ERP and project management experience
• Prepare a cover letter showcasing passion for partner-centric technical roles
• Be ready for initial interviews focusing on cultural and technical fit
• Follow up with HR for feedback and next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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