Technical Partner Success Manager

📌 Core Information

🔹 Job Title: Technical Partner Success Manager

🔹 Company: Unit4

🔹 Location: Lisbon, Lisboa, Portugal

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as a trusted technical advisor and central point of contact for partners
• Driving partner success through enablement and capability enhancement
• Utilizing technical and product expertise to leverage product value and expand usage
• Collaborating with internal teams to deliver outcomes and increase business value

ASSUMPTION: This role may involve occasional travel to partner sites as it emphasizes on-site work and partnership enablement, which can require face-to-face interactions.

📋 Key Responsibilities

✅ Assist partners through various implementations

✅ Ensure partners are fully enabled to deliver to Unit4's standards

✅ Develop and implement customized success plans for partners

✅ Collaborate with Technical Support, Product, and Engineering teams

✅ Identify and act upon key technical strategies to improve user experience

✅ Advocate for partners internally

ASSUMPTION: The role requires proactive problem-solving and communication skills to effectively liaise between partners and internal teams, ensuring mutual success.

🎯 Required Qualifications

Education: Bachelor’s or Master’s degree in a relevant field

Experience: Minimum of 4 years in technical customer support or as a technical consultant, especially within ERP environments

Required Skills:

• Proficiency in project management
• Ability to communicate technical subjects to diverse audiences
• Hands-on experience with product integrations

Preferred Skills:

• Additional European language(s)
• Experience in strategic relationship building

ASSUMPTION: Experience with ERP integrations and API/webhooks will be particularly valued given the company's focus on cutting-edge ERP solutions.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the industry

Benefits:

• Opportunity to participate in international software firm development
• Freedom and autonomy to achieve success
• Unlimited vacation policy

Working Hours: 40 hours weekly, likely with flexible scheduling to accommodate global partners

ASSUMPTION: The company may provide additional benefits such as health coverage or retirement plans typical of large global firms.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 1,001-5,000 employees - provides a significant resource network and growth opportunities

Founded: Not specified

Company Description:

• Focus on next-generation ERP solutions
• More than 5,100 global clients
• People-centric ethos, supporting organizations’ human capital

Company Specialties:

• Enterprise Resource Planning
• Human Capital Management
• Financial Management

Company Website: http://www.unit4.com

ASSUMPTION: The company's global presence is an indication of its integrated and collaborative work environment.

📊 Role Analysis

Career Level: Mid to senior-level professional role

Reporting Structure: Likely reports to a Director or Vice President level in Partner Success or similar areas

Work Arrangement: Flexible, primarily on-site but with remote aspects as needed

Growth Opportunities:

• Advancement in project management or senior technical advisor roles
• Potential to lead bigger partner success initiatives
• Enhancement of global partnership strategies

ASSUMPTION: This role has a significant impact on partner relationships and therefore provides diverse career progression opportunities.

🌍 Location & Work Environment

Office Type: Modern office spaces likely equipped with collaborative technologies

Office Location(s): Lisbon office, part of a global network

Geographic Context:

• Lisbon is an emerging tech hub
• Strategic location within Europe for easy access to partners
• Rich cultural and innovation-driven environment

Work Schedule: Standard business hours with potential for some flexibility or after-hours support

ASSUMPTION: The work environment is collaborative and technology-driven, matching the dynamic nature of the software industry.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Technical skill assessment
• Interview with hiring manager and team members
• Offer and negotiation

Key Assessment Areas:

• Technical expertise and problem-solving
• Project management abilities
• Cultural fit and communication skills

Application Tips:

• Highlight ERP and project management experience
• Showcase ability to build strategic relationships
• Emphasize adaptability and collaborative mindset

ATS Keywords: ERP, Project Management, Technical Support, API, Webservices

ASSUMPTION: Emphasizing soft skills in communication and strategic thinking will be crucial given the partner success focus of the role.

🛠️ Tools & Technologies

• ERP Systems (such as Unit4's solutions)
• APIs and Webservices
• Project Management Tools

ASSUMPTION: Familiarity with the Unit4 software suite will be beneficial but not necessarily required as it can be learned on the job.

👔 Cultural Fit Considerations

Company Values:

• People-centric innovation
• Customer success focus
• Integrity and trust

Work Style:

• Collaborative and proactive
• Results-oriented with autonomy
• Adaptable to change and fast-paced environments

Self-Assessment Questions:

• Am I comfortable working across different cultures and time zones?
• Do I thrive in environments that emphasize continuous improvement?
• Can I advocate effectively for partners within an organization?

ASSUMPTION: The company culture is likely focused on empowerment and fostering an autonomous work environment for employees to flourish.

⚠️ Potential Challenges

• Managing multiple partner expectations simultaneously
• Keeping abreast of rapidly changing ERP technologies
• Navigating complex cross-functional teams
• Balancing technical and strategic responsibilities

ASSUMPTION: Handling high workload efficiently and maintaining clear communication are crucial for success in this role.

📈 Similar Roles Comparison

• Partner Account Manager - Focus more on sales and retention
• Technical Account Manager - Emphasizes ongoing support and technical problem-solving
• Customer Success Manager - More focused on post-sales customer relationships

ASSUMPTION: This role distinguishes itself by combining technical support and strategic partnership management in equal measure.

📝 Sample Projects

• Implementation of new ERP systems with a strategic partner
• Developing technical training materials for partner enablement
• Creating API integration solutions to enhance partner usability

ASSUMPTION: Projects likely involve both independent work and cross-functional team collaboration, balancing technical and planning skills.

❓ Key Questions to Ask During Interview

• What are the top priorities for the Partner Success team currently?
• Can you describe a typical day for someone in this role?
• What types of partner engagements are considered most challenging?
• How does Unit4 measure success in this role?
• What opportunities are available for professional growth within the company?

ASSUMPTION: Asking questions that address both the role's immediate challenges and long-term growth potential will provide valuable insights.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Unit4 website
• Prepare an up-to-date resume highlighting relevant experience
• Include a cover letter detailing your motivation and fit for the role
• Be ready for a technical interview and skills assessment
• Follow up after your interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.