Technical Success Manager - Australia & New Zealand

📌 Core Information

🔹 Job Title: Technical Success Manager - Australia & New Zealand

🔹 Company: JFrog

🔹 Location: Sydney, New South Wales, Australia

🔹 Job Type: On-site

🔹 Category: Software Development (assumed based on company industry)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Focusing on enhancing customer lifetime value and improving NPS/CSAT scores.
• Assisting customers with adoption and integration of the JFrog Platform.
• Collaborating with internal and external stakeholders to ensure project success.
• Monitoring customer health and satisfaction as a Platform Health Expert.

ASSUMPTION: The job will require both technical and customer relations skills to effectively support software deployment and customer satisfaction.

📋 Key Responsibilities

✅ Focus on the customer’s continuous interactions with JFrog.

✅ Assist customers in creating successful adoption and rollout plans for JFrog Platform.

✅ Support JFrog Sales team by enhancing customer strategies and achieving sales targets like renewals and upsells.

✅ Collaborate to formulate and deliver projects based on agreed timelines.

✅ Work with Solution Engineering and Professional Services to ensure project success.

✅ Monitor customer health and brand perception.

✅ Act as the first point of escalation.

✅ Develop full understanding of JFrog platform.

ASSUMPTION: Responsibilities include a balanced mix of technical involvement and strategic customer relationship management.

🎯 Required Qualifications

Education: Not specified. Typically requires a degree in computer science or related field for this role (assumed).

Experience:

• 8+ years of professional experience in customer success or related fields.
• 3+ years of experience in the Software industry, preferably with SaaS companies.

Required Skills:

• Customer Success Management
• Relationship Management
• Delivery Management
• Linux
• CLI

Preferred Skills:

• Rest API experience
• Docker / Kubernetes experience

ASSUMPTION: Degree requirements are assumed typical for similar roles in the industry, with technical requirements reflecting a comprehensive software management capability.

💰 Compensation & Benefits

Salary Range: Not specified. Typically competitive for Sydney market based on industry standards.

Benefits:

• Health insurance
• Opportunities for professional growth
• Flexible working arrangements

Working Hours: 40 hours weekly, with flexibility to accommodate global operations.

ASSUMPTION: Benefits are inferred from industry norms and typical organizational practices for similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focused on software supply chain management.

Company Size: 1,001-5,000 employees, offering the agility of mid-sized firms with resources typical of larger organizations.

Founded: 2008, with a history of delivering innovative software solutions globally.

Company Description:

• Providing complete software supply chain solutions.
• Serving over 7,500 global customers, including Fortune 100 companies.
• Empowering organizations to deploy software safely and swiftly.

Company Specialties:

• Continuous Integration
• DevOps Automation
• Supply Chain Security

Company Website: https://jfrog.com/

ASSUMPTION: Information is drawn from existing company profiles and customer engagement insights.

📊 Role Analysis

Career Level: Mid to senior level, requiring significant experience.

Reporting Structure: Likely reports to senior management within the customer success or sales team.

Work Arrangement: Primarily on-site with remote flexibility.

Growth Opportunities:

• Potential for leadership roles within customer success teams.
• Exposure to cutting-edge software management technologies.
• Networking with industry leaders and clients globally.

ASSUMPTION: Opportunities and structure derived from typical career paths within similar roles and industry insights.

🌍 Location & Work Environment

Office Type: High-tech office environment in a major urban center.

Office Location(s): Located in Sydney, with prospects for interacting with regional and global teams.

Geographic Context:

• A vibrant city with a growing tech industry.
• Access to education and technological resources.
• Diverse and multicultural work environment.

Work Schedule: Standard full-time schedule with potential for flexible arrangements.

ASSUMPTION: Work environment assumptions are based on location and industry standards.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Technical and HR interviews
• Panel interviews with management

Key Assessment Areas:

• Technical expertise and hands-on experience
• Customer relationship management skills
• Problem-solving and project management capabilities

Application Tips:

• Highlight relevant technical experience in resumes
• Showcase customer success stories and achievements
• Prepare for technical and situational questions

ATS Keywords: Customer Success, SaaS, Docker, DevOps, Software Delivery

ASSUMPTION: Application process and keywords inferred from industry practices for similar positions.

🛠️ Tools & Technologies

• JFrog Platform
• Linux
• Docker and Kubernetes

ASSUMPTION: Tools highlighted are based on job requirements and typical industry tools for this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and forward-thinking
• Customer-focused solutions
• Collaborative teamwork

Work Style:

• Fast-paced and dynamic
• Driven by results and continuous improvement
• Empowering and supportive

Self-Assessment Questions:

• Am I excited about driving customer success in a tech-savvy environment?
• Can I efficiently manage and prioritize multiple projects?
• Do I have a proactive approach to problem-solving?

ASSUMPTION: Cultural attributes listed are typical of highly innovative tech companies.

⚠️ Potential Challenges

• Balancing high expectations with resources and time constraints
• Adapting to rapid technological changes
• Ensuring customer satisfaction across different regions
• Coordinating with global teams and time zones

ASSUMPTION: Challenges are assumed from typical difficulties in successful customer management roles within global tech firms.

📈 Similar Roles Comparison

• Similar roles may offer varied focus either more technical or more customer-centric.
• Comparisons may include roles like Customer Success Engineer or Technical Account Manager.
• Industry demand for such roles is high, reflecting a key business area necessity.

ASSUMPTION: Comparison points derived from typical roles available in software management and customer engagement sectors.

📝 Sample Projects

• Implementation of JFrog Platform for a Fortune 100 client
• Leading a cross-functional team to enhance CSAT scores by 20%
• Developing a custom integration for a major SaaS provider

ASSUMPTION: Sample projects inferred from job overview and typical role engagements in JFrog's service scope.

❓ Key Questions to Ask During Interview

• How does the team measure success for this role?
• What are the most significant challenges facing the customer success team?
• Can you describe the onboarding process for new employees?
• What tools and support are available for the Technical Success Manager?
• How does JFrog support career growth and personal development?

ASSUMPTION: Questions proposed reflect insights into company operations, culture, and individual contribution expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through JFrog's careers page
• Ensure your resume is updated with relevant technical skills and experience.
• Include a cover letter that highlights your customer success stories and leadership roles.
• Prepare for a combination of technical and situational interviews.
• Follow up with thank-you notes post-interview to maintain a positive impression.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.