📌 Core Information
🔹 Job Title: Technical Writer
🔹 Company: Mastercard
🔹 Location: London, England (Angel Lane)
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating developer-facing documentation for Mastercard Open Banking API products
- Translating complex product information into simple, readable, and engaging content
- Evaluating current content and suggesting approaches for improvement
- Collaborating with various departments to understand project requirements
ASSUMPTION: This role requires a strong technical background and excellent communication skills to effectively document complex APIs for a developer audience.
📋 Key Responsibilities
✅ Create developer-facing documentation for Mastercard Open Banking API products
✅ Translate complex product information into simple, readable, and engaging content
✅ Evaluate current content and suggest approaches for improvement
✅ Research, outline, write, and edit new and existing content
✅ Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
ASSUMPTION: The ideal candidate will have a deep understanding of APIs and the software development process, as well as the ability to act as a customer advocate and suggest improvements to the developer experience.
🎯 Required Qualifications
Education: Bachelor’s degree in a relevant technical subject or English, journalism, technical communication, etc.
Experience: Minimum 5 years of experience writing technical documentation, support articles, or knowledge base content for a technical audience
Required Skills:
- Excellent written and spoken English
- Understanding of APIs and the software development process
- Ability to act as a customer advocate and suggest improvements to the developer experience
- Ability to quickly learn and understand complex topics
Preferred Skills:
- Experience with REST APIs and Open API specifications (Swagger)
- Experience with the docs-as-code approach to documentation (markdown, git)
- Ability to read and understand simple code examples or background knowledge about web programming
- Aptitude to try out web applications and APIs while documenting them
ASSUMPTION: While not explicitly stated, proficiency in using markdown and git for documentation is highly preferred for this role.
💰 Compensation & Benefits
Salary Range: £45,000 - £65,000 per year (Estimated based on industry standards for a Technical Writer with 5-10 years of experience in London)
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Global company with diverse and inclusive work environment
Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 5:30 PM)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Technical Writer with the required experience level in London. The actual salary may vary based on the company's compensation structure and the candidate's qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the global digital payments and commerce industry, with a focus on providing secure, simple, smart, and accessible transactions.
Company Size: Mastercard is a large corporation with over 10,000 employees worldwide, providing ample opportunities for career growth and collaboration.
Founded: Mastercard was founded in 1966 and has since grown to become a leading global technology company.
Company Description:
- Mastercard powers economies and empowers people in over 200 countries and territories worldwide
- Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Combines technology, innovation, partnerships, and networks to deliver unique products and services
Company Specialties:
- Global digital payments/commerce
- Technology
- Innovative mobile payment solutions
- Processing
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard's extensive global presence and diverse product offerings provide a dynamic work environment for employees.
📊 Role Analysis
Career Level: This role is suitable for an experienced Technical Writer looking to apply their skills in a global corporate environment.
Reporting Structure: The Technical Writer will report to the Manager of Technical Content and collaborate with various departments, including Product and Engineering.
Work Arrangement: This is an on-site position, with the opportunity to work from the Mastercard office in London.
Growth Opportunities:
- Potential to work on high-impact projects and collaborate with cross-functional teams
- Opportunities for professional development and career advancement within the company
- Exposure to cutting-edge technology and innovative payment solutions
ASSUMPTION: The Technical Writer will have ample opportunities to grow and develop their skills within Mastercard's dynamic and global work environment.
🌍 Location & Work Environment
Office Type: Mastercard's London office is a modern, collaborative workspace with a diverse and inclusive culture.
Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Global Operations Center)
Geographic Context:
- London is a major global city with a vibrant tech industry and a multicultural environment
- The Angel Lane office is conveniently located in the heart of London, with easy access to public transportation
- The area offers a wide range of amenities, including restaurants, shops, and cultural attractions
Work Schedule: Standard office hours (Monday - Friday, 9:00 AM - 5:30 PM) with flexibility for occasional remote work
ASSUMPTION: The Technical Writer will enjoy a dynamic and collaborative work environment, with the opportunity to work in a bustling global city.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site interview with the technical content team and other stakeholders
- Final interview with the Director of Technical Content
Key Assessment Areas:
- Technical writing skills and experience
- Understanding of APIs and the software development process
- Ability to act as a customer advocate and suggest improvements to the developer experience
- Cultural fit and alignment with Mastercard's values
Application Tips:
- Highlight relevant experience and accomplishments in your resume, focusing on technical writing and API documentation
- Tailor your cover letter to demonstrate your understanding of the role and your enthusiasm for working at Mastercard
- Prepare examples of your technical writing work to showcase during the interview
ATS Keywords: Technical Writing, API Documentation, Software Development, Developer Experience, Customer Advocacy, Technical Content, Mastercard
ASSUMPTION: Applicants should tailor their application materials to highlight their relevant experience and demonstrate their understanding of the role and the company.
🛠️ Tools & Technologies
- Markdown
- Git
- Swagger (Open API specifications)
- Confluence (for collaboration and knowledge management)
- Jira (for project management)
ASSUMPTION: The Technical Writer will be expected to have proficiency in using markdown and git for documentation, as well as familiarity with other tools used by the technical content team.
👔 Cultural Fit Considerations
Company Values:
- Do the right thing
- Stay connected
- Deliver with excellence
- Never stop learning
- One Mastercard
Work Style:
- Collaborative and team-oriented
- Focused on delivering high-quality work
- Adaptable and open to feedback
- Committed to continuous learning and improvement
Self-Assessment Questions:
- Do you have a strong commitment to doing the right thing and delivering excellence in your work?
- Are you comfortable working in a collaborative and dynamic team environment?
- Do you have a growth mindset and a commitment to continuous learning?
ASSUMPTION: Applicants should assess their fit with Mastercard's values and work style to ensure a successful and fulfilling career at the company.
⚠️ Potential Challenges
- Working with complex and technical subject matter may require significant research and learning
- Balancing the needs of multiple stakeholders, including product, engineering, and developer audiences
- Keeping up with the fast-paced and evolving nature of API documentation and development
- Adapting to a large corporate environment with a diverse and global team
ASSUMPTION: The Technical Writer will need to be proactive, adaptable, and committed to continuous learning to succeed in this role.
📈 Similar Roles Comparison
- Compared to other Technical Writer roles, this position offers the opportunity to work on high-impact API documentation for a global company
- Mastercard's extensive product offerings and global presence provide a unique and dynamic work environment
- This role may offer more opportunities for career growth and advancement within the company compared to smaller organizations
ASSUMPTION: Applicants should consider the unique aspects of this role and the company when comparing it to other Technical Writer positions.
📝 Sample Projects
- Documenting a new Mastercard Open Banking API product, including API reference, tutorials, and best practice guides
- Reviewing and updating existing API documentation to ensure accuracy, completeness, and consistency
- Creating user-friendly API walkthroughs and examples to help developers get started with Mastercard's API products
ASSUMPTION: The Technical Writer will have the opportunity to work on a variety of projects that contribute to Mastercard's API documentation and developer experience.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for creating and maintaining API documentation at Mastercard?
- How does the technical content team collaborate with product and engineering teams to ensure accurate and up-to-date documentation?
- What opportunities are there for professional development and growth within the technical content team and the company as a whole?
- How does Mastercard support work-life balance for its employees, particularly for those working in a global role like this one?
- What are the most challenging aspects of working on API documentation for a global company like Mastercard, and how does the team address these challenges?
ASSUMPTION: Applicants should use the interview process to gain a deeper understanding of the role, the team, and the company, and to assess their fit with the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and enthusiasm for the role
- Prepare examples of your technical writing work to showcase during the interview
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
