Technical Writer

📌 Core Information

🔹 Job Title: Technical Writer

🔹 Company: TherapyNotes.com

🔹 Location: United States (Remote)

🔹 Job Type: Full-Time

🔹 Category: Technical Writing

🔹 Date Posted: April 16, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote (US only)

🚀 Job Overview

Key aspects of this role include:

• Creating and managing documentation for TherapyNotes' software suite
• Collaborating with cross-functional teams to gather information and ensure content accuracy
• Applying user-centered design principles to create engaging and easy-to-navigate materials
• Managing multiple projects and meeting deadlines in a fast-paced environment
• Opportunities to improve documentation processes and shape the future of content efforts

ASSUMPTION: This role requires a strong balance of technical acumen, communication skills, and user-centered mindset. The ideal candidate will be comfortable working in a dynamic, evolving environment and collaborating with various teams.

📋 Key Responsibilities

✅ Create and maintain various documentation assets, including:

• Product release notes
• Application user guides
• Knowledge base articles
• Tutorials and other resources

✅ Become a Subject-Matter Expert (SME) for TherapyNotes products by understanding the application and customer workflows

✅ Apply best practices in document structure and visual hierarchy to ensure materials are well-organized, engaging, and easy to navigate

✅ Craft timely, accurate, and user-friendly status updates during system events or outages

✅ Review and edit existing documentation to ensure clarity, consistency, grammatical correctness, and alignment with brand and style guidelines

✅ Proactively identify opportunities to improve documentation processes and propose innovative approaches

ASSUMPTION: This role requires a high level of attention to detail, strong communication skills, and the ability to work independently and collaboratively.

🎯 Required Qualifications

Education: Bachelor's degree in English, Technical Writing, Communications, or a related field

Experience: At least 3 years of experience in technical writing for software applications

Required Skills:

• Outstanding writing, editing, and proofreading skills
• Clear, concise communication style with a focus on usability and readability
• Ability to manage multiple projects simultaneously and meet deadlines
• Strong interpersonal and communication skills to gather information from cross-functional teams
• Experience with (or willingness to learn) tools such as HubSpot, Zendesk, JIRA, and Confluence
• Adaptability in a fast-paced, evolving environment, with the ability to remain calm and focused under pressure

Preferred Skills:

• Experience in the healthcare or behavioral health industry
• Familiarity with basic HTML5 and CSS3 for formatting documentation or managing web-based content

ASSUMPTION: Candidates with experience in the healthcare or behavioral health industry may have a better understanding of the product and user needs.

💰 Compensation & Benefits

Salary Range: $63,000 - $97,000 per year (based on experience and location)

Benefits:

• Employer-sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for technical writing roles with similar experience levels and locations. Actual compensation may vary based on individual qualifications and company discretion.

📌 Applicant Insights

🔍 Company Context

Industry: TherapyNotes.com operates in the mental health care industry, focusing on practice management software and electronic medical records (EMR) for behavioral health professionals.

Company Size: TherapyNotes.com has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: TherapyNotes.com was founded in 2010, giving it over a decade of experience in the industry.

Company Description:

• TherapyNotes.com offers an online practice management system for behavioral health, featuring robust notes, scheduling, and billing features.
• The platform is designed to speed up data entry and note writing with an easy-to-use form-filled approach.
• TherapyNotes.com also offers a powerful "to do" list to guide clinicians through necessary actions, such as writing notes or contacting primary care physicians.

Company Specialties:

• Practice management software
• EMR for mental health and behavioral health
• Medical billing software

Company Website: therapynotes.com

ASSUMPTION: TherapyNotes.com's focus on mental health care and behavioral health makes it an attractive option for candidates interested in making a positive impact in the healthcare industry.

📊 Role Analysis

Career Level: This role is suitable for mid-career technical writers looking to apply their skills in a dynamic, growing company.

Reporting Structure: The Technical Writer will collaborate with various teams, including product managers, engineers, customer support, and other cross-functional groups. The exact reporting structure may vary based on the organization's specific needs.

Work Arrangement: This is a remote position, with the requirement that the candidate be based in the United States.

Growth Opportunities:

• Expanding the documentation team and taking on a leadership role
• Gaining expertise in the mental health care industry and becoming a subject-matter expert
• Developing skills in related areas, such as user experience (UX) or content strategy

ASSUMPTION: The remote work arrangement allows for a better work-life balance and the opportunity to work with a diverse team spread across the United States.

🌍 Location & Work Environment

Office Type: Remote (no physical office location)

Office Location(s): N/A

Geographic Context:

• The United States offers a wide range of cultural, recreational, and professional opportunities for remote workers.
• Candidates can enjoy the flexibility of working from home or their preferred location within the US.
• Time zones may vary, allowing for collaboration with team members across different regions.

Work Schedule: Full-time, with a flexible schedule that may include core hours for team collaboration and meetings.

ASSUMPTION: The remote work environment provides candidates with the opportunity to work from their preferred location within the United States, offering a high degree of flexibility and work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical writing test or assignment
• Final interview with the team

Key Assessment Areas:

• Writing and editing skills
• Technical aptitude and ability to learn new tools
• Collaboration and communication skills
• Problem-solving and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight your technical writing experience and relevant skills.
• Showcase your ability to write clear, concise, and user-friendly documentation.
• Demonstrate your understanding of the mental health care industry and TherapyNotes.com's products.

ATS Keywords: Technical Writing, Documentation, User Guides, Release Notes, Healthcare, Behavioral Health, Software, Collaboration, Adaptability

ASSUMPTION: The application process may vary based on the company's specific needs and the volume of applicants. Candidates should be prepared for a thorough assessment of their technical writing skills and industry knowledge.

🛠️ Tools & Technologies

• HubSpot
• Zendesk
• JIRA
• Confluence
• Basic HTML5 and CSS3 (optional)

ASSUMPTION: Candidates should be comfortable learning and using new tools as needed to perform their job effectively.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Adaptable
• Committed to making a positive impact in mental health care

Work Style:

• Remote-friendly and flexible
• Dynamic and fast-paced
• Collaborative and team-oriented
• Focused on continuous improvement and learning

Self-Assessment Questions:

• Do you thrive in a dynamic, fast-paced environment, and are you comfortable working remotely?
• Are you passionate about making a positive impact in the mental health care industry?
• Do you possess strong communication skills and the ability to collaborate effectively with cross-functional teams?

ASSUMPTION: Candidates who align with TherapyNotes.com's values and work style will be better positioned to succeed in this role and contribute to the company's mission.

⚠️ Potential Challenges

• Managing multiple projects and deadlines in a fast-paced environment
• Adapting to changes in the company's products or processes
• Working remotely and maintaining effective communication with team members
• Gaining a deep understanding of the mental health care industry and TherapyNotes.com's products

ASSUMPTION: The Technical Writer role at TherapyNotes.com presents unique challenges that require strong organizational skills, adaptability, and a commitment to continuous learning.

📈 Similar Roles Comparison

• Unlike traditional technical writing roles, this position requires a strong understanding of the mental health care industry and its unique needs.
• Candidates with experience in healthcare or behavioral health may find this role particularly appealing due to the opportunity to make a direct impact on the industry.
• Career progression in this role may include expanding the documentation team, taking on a leadership role, or gaining expertise in related areas such as user experience (UX) or content strategy.

ASSUMPTION: This role offers a unique blend of technical writing and industry-specific experience, making it an attractive option for candidates interested in the mental health care field.

📝 Sample Projects

• Creating user guides for TherapyNotes.com's practice management software
• Developing knowledge base articles to assist users with common tasks and troubleshooting
• Writing release notes to communicate product updates and new features to users

ASSUMPTION: The sample projects listed above are representative of the types of tasks the Technical Writer may be responsible for, but the specific projects may vary based on the company's needs and priorities.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for creating and maintaining documentation at TherapyNotes.com?
• How does the Technical Writer team collaborate with other departments, such as product management and customer support?
• What opportunities are there for professional growth and development within the Technical Writer role?
• How does TherapyNotes.com support its remote workforce, and what resources are available to help employees succeed in a remote work environment?
• Can you provide an example of a recent product update or feature release, and how the Technical Writer team contributed to its success?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates a candidate's interest in the role and their commitment to understanding the company's needs and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your technical writing experience and relevant skills.
• Prepare for a technical writing test or assignment, demonstrating your ability to create clear, concise, and user-friendly documentation.
• Research TherapyNotes.com's products and the mental health care industry to showcase your understanding of the company and its mission.
• Follow up with the hiring manager one week after your final interview to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.