📌 Core Information
🔹 Job Title: Technical Writer II
🔹 Company: Ping Identity
🔹 Location: USA - Remote
🔹 Job Type: Full-Time
🔹 Category: Technical Writing
🔹 Date Posted: April 9, 2025
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: Remote
🚀 Job Overview
Key aspects of this role include:
- Collaborating with subject matter experts and product teams to create and maintain documentation for Ping Identity's products and services
- Translating complex technical concepts into clear, user-friendly content for various audiences, including end users, admins, developers, integrators, and DevOps
- Working with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
- Following the software development life cycle process closely to anticipate and ascertain documentation needs
ASSUMPTION: This role requires strong technical writing skills and the ability to learn new, complex software quickly. Familiarity with markdown languages, version control tools, and integrated development environments (IDEs) is essential.
📋 Key Responsibilities
✅ Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
✅ Deliver documentation for cloud-based services and on-premise software aimed at different audiences
✅ Investigate, research, and learn Ping Identity's products and the standards they depend on
✅ Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
✅ Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
✅ Follow the software development life cycle process closely to anticipate and ascertain documentation needs
ASSUMPTION: The responsibilities listed above are based on the job description provided. However, the specific tasks and priorities may vary depending on the team's needs and the project's requirements.
🎯 Required Qualifications
Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field (or equivalent experience)
Experience: At least two years of technical writing experience
Required Skills:
- Familiarity with markdown languages, version control tools, and integrated development environments (IDEs)
- Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- Ability to learn unfinished, new, complex software fast with little help
- Prior experience or exposure to software development, including familiarity with Agile development methodologies
- Experience with Jira and Confluence or similar project management platforms
- Demonstrated ability to collaborate effectively face to face and remotely
Preferred Skills:
- Experience working in a Docs-as-Code environment
- Scripting/programming, such as Java, Bash, Python, or JavaScript
- Building, installing, configuring, and debugging client and server software
- Documenting identity and access management applications for power users
- Adapting and demonstrating a willingness to learn new technologies and tools
ASSUMPTION: The required and preferred skills listed above are based on the job description provided. However, the specific skills and qualifications may vary depending on the team's needs and the project's requirements.
💰 Compensation & Benefits
Salary Range: $67,000 - $80,000 USD per year (based on the provided range)
Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Working Hours: Full-time, with a flexible work arrangement
ASSUMPTION: The salary range provided is based on the job description. However, the actual salary may vary depending on factors such as the candidate's experience, skills, and the company's budget.
📌 Applicant Insights
🔍 Company Context
Industry: Ping Identity is a software development company specializing in identity security for the global enterprise. They provide solutions for single sign-on, multi-factor authentication, and customer identity and access management.
Company Size: Ping Identity has 1,001-5,000 employees, making it a mid-sized to large company. This size allows for diverse opportunities and a well-established infrastructure, but it may also mean more bureaucracy and less flexibility than smaller companies.
Founded: Ping Identity was founded in 2002 and is headquartered in Denver, Colorado, with offices across the world.
Company Description:
- Ping Identity delivers unforgettable user experiences and uncompromising security. They are a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond.
- Ping Identity is anti-lock-in, meaning integrations with existing ecosystems, clouds, and on-prem technologies are simple. Out-of-the-box templates let businesses leverage their identity expertise to give their users frictionless experiences.
- Whether they’re building a foundation of modern digital identity or out-innovating their competitors with cutting-edge services like digital credentials, AI-driven fraud prevention, and governance, Ping Identity is the one-stop shop for game-changing digital identity.
Company Specialties:
- SAML, OAuth, OpenID, WS-Federation, WS-Trust, MFA, customer IAM, multi-factor authentication, single sign-on, API security, identity and access management, identity security, SSO, passwordless, zero trust, account takeover fraud, cloud IAM, identity orchestration, identity proofing, decentralized identity, IDaaS, identity verification, and credentials and access management (ICAM)
Company Website: http://www.PingIdentity.com
ASSUMPTION: The company context provided is based on the information available on LinkedIn and the company's website. However, the specific details and culture may vary depending on the team and the individual's role within the company.
📊 Role Analysis
Career Level: This role is at the mid-level (2-5 years) experience level. It requires a solid foundation in technical writing and familiarity with software development processes.
Reporting Structure: The Technical Writer II will report to one of the technical documentation managers.
Work Arrangement: This role is remote, allowing for flexibility and work-life balance. However, it may require occasional collaboration with team members in different time zones.
Growth Opportunities:
- As Ping Identity continues to grow, there may be opportunities for the Technical Writer II to take on more responsibilities, mentor junior team members, or transition into a management role.
- The company's focus on innovation and cutting-edge services may also present opportunities for the Technical Writer II to learn new technologies and expand their skillset.
ASSUMPTION: The role analysis provided is based on the job description and the company's information available on LinkedIn. However, the specific details and opportunities may vary depending on the team's needs and the individual's performance.
🌍 Location & Work Environment
Office Type: Remote
Office Location(s): The Technical Writer II will work remotely from the USA.
Geographic Context:
- The USA has a diverse and dynamic tech industry, with many opportunities for collaboration and professional growth.
- The remote work arrangement allows for flexibility and a better work-life balance.
- The specific location within the USA may impact the work hours and time zones required for collaboration with team members.
Work Schedule: Full-time, with a flexible work arrangement. The specific work hours may vary depending on the team's needs and the individual's availability.
ASSUMPTION: The location and work environment provided are based on the job description. However, the specific details and requirements may vary depending on the team's needs and the project's requirements.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager or a member of the HR team
- Technical writing test or assignment
- Final interview with the technical documentation manager and other team members
Key Assessment Areas:
- Technical writing skills and ability to translate complex technical concepts into user-friendly content
- Familiarity with markdown languages, version control tools, and integrated development environments (IDEs)
- Ability to manage multiple projects simultaneously and meet deadlines with minimal supervision
- Collaboration and communication skills
- Cultural fit and alignment with Ping Identity's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant technical writing experience and skills
- Provide examples of your previous work, such as documentation you've created or projects you've managed
- Prepare for the technical writing test or assignment by reviewing Ping Identity's products and services and familiarizing yourself with their documentation style guide
- Research Ping Identity's company culture and values to ensure a good fit
ATS Keywords: Technical Writing, Markdown, Version Control, Integrated Development Environments, Agile, Jira, Confluence, Collaboration, Software Development, Documentation, User-Friendly Content
ASSUMPTION: The interview and application insights provided are based on the job description and typical hiring processes for technical writing roles. However, the specific details and requirements may vary depending on the team's needs and the company's hiring practices.
🛠️ Tools & Technologies
- AsciiDoc
- Git
- Jira
- Confluence
- Markdown languages (e.g., GitHub Flavored Markdown)
- Version control tools (e.g., Git, SVN)
- Integrated development environments (IDEs) (e.g., Visual Studio Code, IntelliJ IDEA)
ASSUMPTION: The tools and technologies listed above are based on the job description and the company's information available on LinkedIn. However, the specific tools and technologies required may vary depending on the team's needs and the project's requirements.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Respect individuality
- One team, one dream
Work Style:
- Remote work arrangement with flexible hours
- Collaborative and team-oriented, with a focus on open communication and knowledge sharing
- Fast-paced and dynamic, with a focus on continuous improvement and innovation
Self-Assessment Questions:
- Do you have experience working remotely and managing your time effectively?
- Are you comfortable collaborating with team members in different time zones and working asynchronously?
- Do you thrive in a fast-paced, dynamic environment and enjoy learning new technologies?
- Are you comfortable working independently and managing multiple projects simultaneously?
- Do you align with Ping Identity's company values and work style?
ASSUMPTION: The cultural fit considerations provided are based on the company's information available on LinkedIn and the job description. However, the specific details and requirements may vary depending on the team's needs and the company's culture.
⚠️ Potential Challenges
- The remote work arrangement may require self-motivation and time management skills to stay productive and engaged
- The fast-paced and dynamic work environment may be challenging for individuals who prefer a more structured or predictable work environment
- The technical writing role may require learning new technologies and tools quickly, which can be challenging for individuals who prefer a more stable and familiar work environment
- The specific location within the USA may impact the work hours and time zones required for collaboration with team members, which can be challenging for individuals who prefer a more consistent work schedule
ASSUMPTION: The potential challenges provided are based on the job description and the company's information available on LinkedIn. However, the specific details and requirements may vary depending on the team's needs and the individual's role within the company.
📈 Similar Roles Comparison
- Compared to other technical writing roles, this role may require more experience with markdown languages, version control tools, and integrated development environments (IDEs)
- Compared to other roles in the identity and access management industry, this role may require more experience with software development processes and Agile methodologies
- Compared to other mid-level technical writing roles, this role may offer more opportunities for growth and career advancement within a larger company
ASSUMPTION: The role comparison provided is based on the job description and typical hiring processes for technical writing roles. However, the specific details and requirements may vary depending on the team's needs and the company's hiring practices.
📝 Sample Projects
- Updating user guides and API documentation for a new release of Ping Identity's product suite
- Creating a tutorial series to help users get started with Ping Identity's cloud-based services
- Collaborating with product managers to create and maintain release notes and change logs
ASSUMPTION: The sample projects provided are based on the job description and typical responsibilities for a technical writing role. However, the specific details and requirements may vary depending on the team's needs and the project's requirements.
❓ Key Questions to Ask During Interview
- Can you describe the typical workday for a Technical Writer II in this role?
- How does the technical documentation team collaborate with other departments, such as product management and engineering?
- What are the most challenging aspects of this role, and how can I prepare to succeed in them?
- How does Ping Identity support the professional growth and development of its technical writers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: The key questions to ask during the interview provided are based on the job description and typical hiring processes for technical writing roles. However, the specific details and requirements may vary depending on the team's needs and the company's hiring practices.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant technical writing experience and skills
- Prepare for the technical writing test or assignment by reviewing Ping Identity's products and services and familiarizing yourself with their documentation style guide
- Research Ping Identity's company culture and values to ensure a good fit
- Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
