Technical Writer

📌 Core Information 🔹 Job Title: Technical Writer 🔹 Company: Bitwarden 🔹 Location: Remote, U.S. 🔹 Job Type: Full-Time 🔹 Category: Technical Writing 🔹 Date Posted: April 3, 2025 🔹 Experience Level: Mid-Level (2-5 years) 🔹 Remote Status: Remote (U.S. only, with a preference for U.S. east coast time zones) 🚀 Job Overview Bitwarden is seeking a Technical Writer to contribute to the success of its users and customers by creating instructive content for a wide range of audiences across its growing product portfolio. This role involves diving deep into understanding user needs, shaping content, and partnering with various teams to ensure accuracy and completeness. 🌟 Key aspects of this role include: - Developing product documentation, onboarding guides, and technical resources for diverse user personas. - Collaborating cross-functionally to understand customer needs and enhance documentation processes. - Becoming a Subject-Matter-Expert (SME) for Bitwarden products and services. - Leading the development of a refreshed library of clean, clear, and actionable onboarding material. ASSUMPTION: This role requires a strong understanding of technical concepts and the ability to translate complex information into clear, concise, and user-friendly content. 📋 Key Responsibilities ✅ Develop and maintain high-quality product documentation, onboarding guides, and technical resources for Bitwarden's user community. ✅ Collaborate with cross-functional teams to understand user needs, gather feedback, and improve documentation. ✅ Become an expert on Bitwarden products and services, serving as a go-to resource for internal teams. ✅ Lead the development of a refreshed onboarding material library, empowering customers worldwide. ✅ Contribute to the growth and success of the Technical Writing team by sharing ideas, enhancing processes, and exploring novel approaches to documentation. ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work effectively with various teams and stakeholders. 🎯 Required Qualifications Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field, or equivalent experience. Experience: - Prior experience in technical writing, software development, UX writing, or IT administration roles. - Experience with, or comfort with learning, industry-standard tools like headless Content Management Systems (CMSs), JIRA, Docker, and GitHub. - Experience working alongside, or within, cloud software development and deployment cycles. Required Skills: - Clear, concise, and consistent communication skills, particularly in writing. - Excellent problem-solving skills. - A passion for internet security and helping everyone stay secure. Preferred Skills: - Prior experience catering to, or working in, enterprise IT environments. - Prior experience with Bitwarden products, open source communities, or other open source communities. - Prior experience reading or writing C#, JavaScript, TypeScript, Go, or Rust. - Prior experience designing software onboarding modules or guides. ASSUMPTION: Candidates with experience in enterprise IT environments and familiarity with Bitwarden products or open source communities may have an advantage in this role. 💰 Compensation & Benefits Salary Range: $60,000 - $90,000 USD per year (U.S. only). Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. Compensation outside the U.S. will differ based on the market. Benefits: - Competitive benefits package (see Bitwarden's careers page for details). Working Hours: Full-time, with flexible hours and a remote work arrangement. ASSUMPTION: The salary range provided is an estimate based on market data and may vary depending on the candidate's qualifications and experience. 📌 Applicant Insights 🔍 Company Context Industry: Bitwarden operates in the software development industry, focusing on password management, identity management, and secret management solutions. Company Size: Bitwarden has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration. Founded: Bitwarden was founded in 2015 and is headquartered in Santa Barbara, California. Company Description: - Bitwarden empowers enterprises and individuals with trusted security solutions to manage sensitive information online. - The company offers Password Manager, Secrets Manager, and passkey innovations to protect users and organizations. - Bitwarden is an all-remote team, with a preference for U.S. east coast time zones. Company Specialties: - Password Management - Identity Management - Secret Management Company Website: bitwarden.com ASSUMPTION: Bitwarden's focus on open-source technology and user-centric design sets it apart in the password management industry. 📊 Role Analysis Career Level: Mid-level, with opportunities for growth and development within the Technical Writing team and Bitwarden as a whole. Reporting Structure: This role reports directly to the Manager, Technical Writing. Work Arrangement: Remote work with a preference for U.S. east coast time zones. Growth Opportunities: - Contributing to the growth and success of the Technical Writing team. - Expanding expertise in technical writing and related fields. - Exploring opportunities within Bitwarden's expanding product portfolio. ASSUMPTION: This role offers opportunities for professional growth and development within the Technical Writing team and Bitwarden as an organization. 🌍 Location & Work Environment Office Type: Remote, with no physical office requirement. Office Location(s): N/A (remote work only). Geographic Context: - Remote work allows for a flexible work-life balance. - Collaboration with a diverse, global team. - Opportunities to connect with users and customers worldwide. Work Schedule: Full-time, with flexible hours and a remote work arrangement. ASSUMPTION: The remote work environment requires strong self-motivation, time management, and communication skills. 💼 Interview & Application Insights Typical Process: 1. Introduction call with the Recruiting Manager. 2. Interview with the Manager, Technical Writing. 3. Interview(s) with team members. 4. Reference calls. Key Assessment Areas: - Technical writing skills and experience. - Understanding of Bitwarden products and services. - Ability to collaborate effectively with cross-functional teams. - Problem-solving skills and attention to detail. Application Tips: 1. Tailor your resume and cover letter to highlight your technical writing experience and relevant skills. 2. Include examples of your previous work, such as documentation, onboarding guides, or technical resources. 3. Showcase your understanding of Bitwarden's products and services, as well as your passion for internet security. ATS Keywords: Technical Writing, Software Development, UX Writing, IT Administration, Communication Skills, Content Management Systems, JIRA, Docker, GitHub, Cloud Software Development, Problem Solving, Internet Security. ASSUMPTION: The application process for this role may involve assessments or exercises to evaluate the candidate's technical writing skills and understanding of Bitwarden's products and services. 🛠️ Tools & Technologies - Headless Content Management Systems (CMSs) - JIRA - Docker - GitHub - Cloud software development and deployment tools ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role. 👔 Cultural Fit Considerations Company Values: - User-centric design - Open-source technology - Collaboration and teamwork - Continuous learning and improvement Work Style: - Remote work with a flexible schedule - Strong self-motivation and time management skills - Effective communication and collaboration with cross-functional teams - A passion for internet security and helping users stay secure Self-Assessment Questions: 1. How do you ensure that your documentation is user-centric and accessible to a diverse range of users? 2. How do you approach learning new tools and technologies to improve your technical writing skills? 3. How do you balance the need for accuracy and completeness with the need for clear and concise communication in your documentation? ASSUMPTION: Candidates who align with Bitwarden's company values and work style are more likely to succeed in this role. ⚠️ Potential Challenges 1. Balancing the need for accuracy and completeness with the need for clear and concise communication in documentation. 2. Keeping up with the latest features and updates in Bitwarden's growing product portfolio. 3. Collaborating effectively with cross-functional teams in a remote work environment. 4. Adapting to the unique needs and requirements of enterprise IT environments. ASSUMPTION: These challenges can be overcome with strong communication skills, attention to detail, and a willingness to learn and adapt. 📈 Similar Roles Comparison 1. Technical Writer vs. Technical Content Strategist: While both roles involve creating technical content, the Technical Content Strategist role focuses more on planning and strategy, while the Technical Writer role is more focused on creating and maintaining documentation. 2. Technical Writer vs. UX Writer: Technical Writers create detailed, in-depth documentation, while UX Writers focus on creating clear and concise user interface (UI) text and messaging to guide users within an application or website. 3. Technical Writer vs. Software Developer: Technical Writers create documentation to explain how to use software, while Software Developers create the software itself. However, both roles require a strong understanding of technical concepts and the ability to communicate complex information effectively. ASSUMPTION: Understanding the differences between these related roles can help candidates determine which role is the best fit for their skills and career goals. 📝 Sample Projects 1. Creating a user guide for Bitwarden's Password Manager, explaining how to set up and use the product effectively. 2. Developing a technical resource for Bitwarden's Secrets Manager, detailing how to integrate the product into an organization's existing infrastructure. 3. Creating an onboarding guide for Bitwarden's passkey innovation, explaining how to use the feature to enhance security and streamline the login process. ASSUMPTION: These sample projects demonstrate the range of documentation that a Technical Writer at Bitwarden might be responsible for creating and maintaining. ❓ Key Questions to Ask During Interview 1. How does the Technical Writing team collaborate with other teams at Bitwarden to ensure the accuracy and completeness of documentation? 2. What are the most challenging aspects of working as a Technical Writer at Bitwarden, and how does the team support one another in overcoming these challenges? 3. How does Bitwarden approach user-centric design in its documentation, and how can I contribute to this effort as a Technical Writer? 4. What opportunities are there for professional growth and development within the Technical Writing team and Bitwarden as a whole? 5. How does Bitwarden support its remote workforce, and what resources are available to help remote employees succeed in their roles? ASSUMPTION: Asking thoughtful questions during the interview process demonstrates a candidate's interest in the role and their commitment to understanding the company and its culture. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through this link: bitwarden.com/careers/6531256003 2. Tailor your resume and cover letter to highlight your technical writing experience and relevant skills. 3. Include examples of your previous work, such as documentation, onboarding guides, or technical resources. 4. Prepare for the interview process by researching Bitwarden's products and services, as well as the company's values and culture. 5. Follow up with the hiring manager after the interview to express your appreciation for the opportunity and reiterate your interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.