Technical writer

📌 Core Information

🔹 Job Title: Technical Writer

🔹 Company: Mastercard

🔹 Location: London, United Kingdom

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 15, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Creating developer-facing documentation for Mastercard Open Banking API products
• Translating complex product information into simple, readable content
• Evaluating current content and suggesting improvements
• Working closely with various departments to understand project requirements

ASSUMPTION: This role requires a strong technical background and excellent communication skills to effectively document complex API products for a developer audience.

📋 Key Responsibilities

✅ Create developer-facing documentation for Mastercard Open Banking API products

✅ Translate complex product information into simple, readable, and engaging content

✅ Evaluate current content and suggest approaches for improvement

✅ Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

✅ Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

ASSUMPTION: This role requires a proactive approach to learning and understanding complex products and services, as well as the ability to work independently and collaborate effectively with cross-functional teams.

🎯 Required Qualifications

Education: Bachelor’s degree in a relevant technical subject or English, journalism, technical communication, etc.

Experience: Minimum 5 years of experience writing technical documentation for a technical audience

Required Skills:

• Proven experience writing technical documentation, support articles, or knowledge base content for a technical audience
• Good written and spoken English, with the ability to interact with team members in both product and technical roles
• Understanding of APIs and the software development process
• The ability to act as a customer advocate and suggest improvements to the developer experience

Preferred Skills:

• Experience with REST APIs and Open API specifications (Swagger)
• Experience with the docs-as-code approach to documentation, working in markdown and git
• The ability to read and understand simple code examples or some background knowledge about web programming
• The aptitude to try out web applications and APIs while documenting them, and to give feedback when things don’t work as they should, or are difficult to use

ASSUMPTION: While not all preferred skills are required, they would be beneficial for a candidate looking to excel in this role and contribute to the team's success.

💰 Compensation & Benefits

Salary Range: £45,000 - £65,000 per year (Based on industry standards for a Technical Writer with 5-10 years of experience in the UK)

Benefits:

• Competitive benefits package
• Opportunities for professional growth and development
• Global company with a diverse and inclusive work environment

Working Hours: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:30 PM)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the global digital payments and commerce industry, offering a wide range of technology-driven solutions for consumers, financial institutions, merchants, governments, and businesses worldwide.

Company Size: Mastercard is a large, publicly-traded company with over 10,000 employees globally, providing ample opportunities for career growth and development.

Founded: Mastercard was founded in 1966 and has since grown into a leading global technology company, empowering people and businesses around the world.

Company Description:

• Mastercard powers economies and empowers people in over 200 countries and territories worldwide
• Offers a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
• Combines technology, innovation, partnerships, and networks to deliver unique products and services

Company Specialties:

• Global digital payments and commerce
• Technology and innovation
• Innovative mobile payment solutions
• Processing

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's extensive global presence and diverse range of products and services provide numerous opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: This role is suitable for an experienced Technical Writer looking to apply their skills in a global, dynamic environment.

Reporting Structure: The Technical Writer will report directly to the Manager of Technical Content and work closely with various departments, including Product, Engineering, and Marketing.

Work Arrangement: This is an on-site position, with the opportunity to work from the company's London office.

Growth Opportunities:

• Potential to expand the role's scope and responsibilities based on performance and company needs
• Opportunities to work on diverse projects and collaborate with cross-functional teams
• Access to professional development resources and training programs

ASSUMPTION: Mastercard's large size and diverse range of products and services provide ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Mastercard's London office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Global Technology Center); and other global offices

Geographic Context:

• The London office is located in the heart of the city, providing easy access to public transportation and various amenities
• The United Kingdom offers a vibrant tech industry and a multicultural work environment
• The country provides numerous opportunities for professional growth and development

Work Schedule: Standard office hours, Monday-Friday, with flexibility for occasional remote work or adjusted hours as needed

ASSUMPTION: The London office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the hiring manager and a team member
• Final interview with the Director of Technical Content

Key Assessment Areas:

• Technical writing skills and experience
• Understanding of APIs and the software development process
• Ability to work independently and collaborate effectively with cross-functional teams
• Customer advocacy and user-centered design mindset

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Provide examples of your technical writing work, demonstrating your ability to document complex products or services for a technical audience
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, attention to detail, and ability to work collaboratively

ATS Keywords: Technical Writing, API Documentation, Software Development, Customer Advocacy, Markdown, Git, REST APIs, Open API Specifications, Web Programming

ASSUMPTION: Mastercard's interview process is designed to assess the candidate's technical skills, cultural fit, and ability to thrive in a dynamic, global environment.

🛠️ Tools & Technologies

• Markdown
• Git
• REST APIs
• Open API Specifications (Swagger)
• Web programming knowledge

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used extensively for creating and maintaining API documentation.

👔 Cultural Fit Considerations

Company Values:

• Doing the right thing
• Staying true to our roots
• Partnering at the speed of life
• Each person is valued and respected
• We do what we say

Work Style:

• Collaborative and team-oriented
• Agile and adaptable
• Focused on delivering exceptional results
• Committed to continuous learning and improvement

Self-Assessment Questions:

• How do you ensure that your documentation meets the needs of a technical audience?
• Can you provide an example of a time when you had to learn a new technology or tool to complete a project?
• How do you approach working with subject matter experts to gather information and understand complex products or services?

ASSUMPTION: Mastercard values candidates who align with their core values and can thrive in a collaborative, dynamic work environment.

⚠️ Potential Challenges

• Working with complex API products and services may require a steep learning curve
• Balancing the need for technical accuracy with the need for user-friendly documentation can be challenging
• Collaborating effectively with cross-functional teams may require strong communication and project management skills
• Mastercard's large size and global presence may present unique challenges in terms of communication and coordination

ASSUMPTION: These challenges can be overcome with strong technical skills, a proactive approach to learning, and effective collaboration with cross-functional teams.

📈 Similar Roles Comparison

• This role is similar to other Technical Writer positions, but with a focus on API documentation and a global, dynamic work environment
• Mastercard's large size and global presence provide unique opportunities for career growth and development
• This role may offer more exposure to senior leadership and strategic decision-making processes compared to similar roles in smaller organizations

ASSUMPTION: While this role shares similarities with other Technical Writer positions, its unique context within Mastercard sets it apart and offers distinct opportunities for growth and development.

📝 Sample Projects

• Documenting a new Mastercard Open Banking API product, including API reference, getting started guides, and tutorials
• Updating existing API documentation to reflect changes and improvements in the product
• Creating user stories and acceptance criteria to ensure that documentation meets the needs of the target audience

ASSUMPTION: These sample projects demonstrate the range of tasks and responsibilities associated with this role, from creating new documentation to updating existing content and ensuring that it meets the needs of the target audience.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within it?
• How does Mastercard support the professional development and growth of its Technical Writers?
• Can you provide an example of a recent API documentation project and the challenges faced in completing it?
• How does Mastercard measure the success of its API documentation, and how can this role contribute to improving it?
• What is the company's approach to remote work and flexible hours, and how does this role fit within that framework?

ASSUMPTION: These questions are designed to help the candidate better understand the role, the team, and the company, as well as to assess the candidate's fit with the organization's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, attention to detail, and ability to work collaboratively
• Prepare examples of your technical writing work, demonstrating your ability to document complex products or services for a technical audience
• Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.