Technical Writer

📌 Core Information

🔹 Job Title: Technical Writer II

🔹 Company: Ping Identity

🔹 Location: USA - Remote

🔹 Job Type: Full-Time

🔹 Category: Technical Writing

🔹 Date Posted: April 9, 2025

🔹 Experience Level: Mid-Level (2-5 years)

🔹 Remote Status: Remote (100%)

🚀 Job Overview

Key aspects of this role include:

• Collaborating with subject matter experts to create and maintain documentation for Ping Identity's products and services
• Translating complex technical concepts into clear, concise, and user-friendly content for various audiences
• Working with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
• Following the software development life cycle process closely to anticipate and ascertain documentation needs

ASSUMPTION: This role requires strong technical writing skills and the ability to quickly learn and understand complex software. Prior experience in the identity access management industry is beneficial but not required.

📋 Key Responsibilities

✅ Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services

✅ Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end users, admins, developers, integrators, and DevOps

✅ Investigate, research, and learn Ping Identity's products and the standards they depend on

✅ Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases

✅ Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git

✅ Follow the software development life cycle process closely to anticipate and ascertain documentation needs

ASSUMPTION: This role requires strong communication skills and the ability to work effectively with various teams and stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field

Experience: At least two years of technical writing experience

Required Skills:

• Experience with markdown languages, version control tools, and integrated development environments (IDEs)
• Ability to manage multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
• Ability to learn unfinished, new, complex software fast with little help
• Prior experience or exposure to software development, including familiarity with Agile development methodologies
• Experience with Jira and Confluence or similar project management platforms
• Demonstrated ability to collaborate effectively face to face and remotely

Preferred Skills:

• Experience working in a Docs-as-Code environment
• Scripting/programming, such as Java, Bash, Python, or JavaScript
• Building, installing, configuring, and debugging client and server software
• Documenting identity and access management applications for power users
• Adapting and demonstrating a willingness to learn new technologies and tools

ASSUMPTION: Prior experience in the identity access management industry is not required but would be beneficial.

💰 Compensation & Benefits

Salary Range: $67,000 - $80,000 USD per year (based on company's provided range)

Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: The salary range provided is based on the company's listing and is subject to change based on factors such as knowledge, skills, and abilities.

📌 Applicant Insights

🔍 Company Context

Industry: Ping Identity operates in the software development industry, specializing in identity security for the global enterprise.

Company Size: Ping Identity has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for collaboration and growth.

Founded: Ping Identity was founded in 2002 and has since grown to become a leading provider of identity security solutions.

Company Description:

• Ping Identity delivers unforgettable user experiences and uncompromising security
• The company is a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond
• Ping Identity is anti-lock-in, offering integrations with existing ecosystems, clouds, and on-prem technologies

Company Specialties:

• SAML
• OAuth
• OpenID
• WS-Federation
• WS-Trust
• MFA
• customer iam
• multi factor authentication
• single sign on
• api security
• identity and access management
• identity security
• SSO
• passwordless
• zero trust
• account takeover fraud
• cloud iam
• identity orchestration
• identity proofing
• decentralized identity
• idaas
• identity verification
• and identity
• credentials and access management (ICAM)

Company Website: http://www.PingIdentity.com

ASSUMPTION: Ping Identity's focus on identity security and user experience provides a unique opportunity for technical writers to contribute to cutting-edge solutions in a growing market.

📊 Role Analysis

Career Level: Mid-Level (2-5 years of experience)

Reporting Structure: The Technical Writer II will report directly to one of the technical documentation managers.

Work Arrangement: This role is remote (100%), allowing for flexibility and work-life balance.

Growth Opportunities:

• Potential career progression to Senior Technical Writer or Technical Writing Manager roles
• Expanding skills and knowledge in identity access management and related technologies
• Opportunities to work on diverse projects and collaborate with various teams

ASSUMPTION: Ping Identity's focus on innovation and growth provides ample opportunities for technical writers to develop their skills and advance their careers.

🌍 Location & Work Environment

Office Type: Remote (100%)

Office Location(s): USA - Remote

Geographic Context:

• The remote work arrangement allows for flexibility and the ability to work from various locations within the United States
• Ping Identity has offices in multiple locations, including Denver, CO; Austin, TX; Bangalore, IN; and London, GB
• The company culture emphasizes collaboration and work-life balance, making it an attractive option for remote workers

Work Schedule: Full-time, typically 40 hours per week, with flexible hours and the ability to work remotely

ASSUMPTION: The remote work arrangement provides flexibility and the ability to balance work and personal responsibilities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical writing assessment
• Final interview with the technical documentation team

Key Assessment Areas:

• Technical writing skills and ability to translate complex concepts
• Familiarity with AsciiDoc and Git
• Collaboration and communication skills
• Problem-solving and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight relevant technical writing experience and skills
• Provide examples of your technical writing work, demonstrating your ability to translate complex concepts into user-friendly content
• Demonstrate your understanding of Ping Identity's products and the identity access management industry

ATS Keywords: Technical Writing, Markdown, Git, AsciiDoc, Identity Access Management, Collaboration, Agile, Jira, Confluence

ASSUMPTION: Ping Identity's application process is designed to assess the candidate's technical writing skills and cultural fit within the organization.

🛠️ Tools & Technologies

• AsciiDoc
• Git
• Jira
• Confluence
• Markdown languages
• Integrated development environments (IDEs)

ASSUMPTION: Familiarity with these tools and technologies is required for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respect individuality

Work Style:

• Remote-friendly and flexible work arrangements
• Collaborative and inclusive team environment
• Focus on work-life balance
• Opportunities for professional growth and development

Self-Assessment Questions:

• Do you have experience working remotely and collaborating with distributed teams?
• Are you comfortable learning and documenting complex technical concepts in a fast-paced environment?
• Do you thrive in a collaborative and inclusive work environment that values individuality?

ASSUMPTION: Ping Identity's culture emphasizes collaboration, innovation, and respect for individuality, making it an attractive option for technical writers seeking a dynamic and inclusive work environment.

⚠️ Potential Challenges

• The role may require working on multiple projects simultaneously, requiring strong time management and prioritization skills
• The fast-paced nature of the software development life cycle may present challenges in keeping documentation up-to-date
• The remote work arrangement may require self-motivation and discipline to maintain productivity and focus
• The need to quickly learn and understand complex software and technologies may present challenges for candidates without prior experience in the identity access management industry

ASSUMPTION: These challenges can be overcome with strong communication, time management, and adaptability skills.

📈 Similar Roles Comparison

• This role differs from other technical writing positions in its focus on identity access management and the need to work closely with software development teams
• The role requires a strong understanding of software development life cycles and the ability to collaborate effectively with engineers and product teams
• Career progression in this role may lead to senior technical writing or management positions within the technical documentation team

ASSUMPTION: This role provides a unique opportunity for technical writers to contribute to cutting-edge identity security solutions in a growing market.

📝 Sample Projects

• Documenting the implementation of a new single sign-on (SSO) solution for a large enterprise client
• Creating user guides and tutorials for Ping Identity's cloud-based identity security platform
• Updating API documentation to reflect changes in a recent software release

ASSUMPTION: These sample projects demonstrate the variety of technical writing tasks and the need to understand complex technical concepts in this role.

❓ Key Questions to Ask During Interview

• Can you describe the typical software development life cycle process for Ping Identity's products, and how documentation fits into this process?
• How does the technical documentation team collaborate with other teams, such as engineering and product management, to ensure accurate and up-to-date documentation?
• What opportunities are there for professional growth and development within the technical documentation team?
• How does Ping Identity support work-life balance for remote employees?
• Can you provide examples of how Ping Identity's values, such as respect individuality, are demonstrated in the day-to-day work environment?

ASSUMPTION: These questions will help candidates better understand the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant technical writing experience and skills
• Prepare examples of your technical writing work, demonstrating your ability to translate complex concepts into user-friendly content
• Prepare for a technical writing assessment and be ready to discuss your approach to documentation and collaboration
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.