📌 Core Information
🔹 Job Title: Technical Writer
🔹 Company: Clarivate
🔹 Location: Belgrade, Serbia (Hybrid)
🔹 Job Type: Full-Time
🔹 Category: Technical Writing
🔹 Date Posted: April 16, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: Hybrid (2-3 days per week in office)
🚀 Job Overview
Key aspects of this role include:
- Creating high-quality, customer-facing product documentation for global user base
- Expertise in MadCap Flare and Central, exceptional English proficiency, and collaboration with stakeholders
- Managing complex documentation projects and ensuring accuracy and consistency
- Staying current with industry trends and best practices in technical writing
ASSUMPTION: This role requires a strong technical writing background and a passion for delivering clear, impactful user-focused content.
📋 Key Responsibilities
✅ Create and maintain high-quality product documentation that meets user needs and aligns with product goals
✅ Collaborate closely with Product Managers, Engineers, and other stakeholders to gather information and ensure accurate documentation
✅ Build and maintain documentation infrastructure using MadCap Flare and Central
✅ Develop and follow style guides, templates, and best practices to ensure consistency across all documentation
✅ Manage complex documentation projects from inception to completion while meeting deadlines and quality standards
✅ Identify opportunities to enhance workflows through automation or new tools
✅ Stay current on industry trends and best practices in technical writing
ASSUMPTION: The role involves a significant amount of independent work, with a focus on delivering high-quality documentation that meets user needs.
🎯 Required Qualifications
Education: Bachelor's degree in Technical Communication, English, or a related field, or an equivalent number of years of relevant experience
Experience: 2+ years of technical writing experience, preferably for SaaS products
Required Skills:
- Proficient in MadCap Flare and Central (templates, variables, conditional content, single-sourcing, and multi-channel publishing)
- Superior written and verbal communication skills in English (near-native proficiency)
- 2+ years of experience working in an Agile environment
Preferred Skills:
- Experience with Agile development methodologies
- Experience documenting complex ERP-level products
- Familiarity with content strategy and information architecture
- Knowledge of emerging technologies like AI tools for content and process optimization
- A background in software development or computer science
ASSUMPTION: While the role requires specific technical skills, it also values strong communication skills and the ability to work effectively in an Agile environment.
💰 Compensation & Benefits
Salary Range: The salary range for this role is typically between €25,000 and €35,000 per year, based on industry standards for intermediate technical writing roles in Serbia.
Benefits:
- 25 days annual leave
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Working Hours: This is a full-time permanent position based in a Clarivate location in Belgrade, Serbia, requiring hybrid working (2-3 days per week in office, rest of week remote). The position requires weekday attendance with some scheduling flexibility available around core working hours.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Clarivate operates in the information services industry, providing transformative intelligence to academia, government, and businesses worldwide.
Company Size: Clarivate is a large organization with over 10,000 employees globally, offering a wide range of opportunities and resources for professional growth.
Founded: Clarivate was founded in 2015, following the spin-off from Thomson Reuters.
Company Description:
- Clarivate is a leading global provider of transformative intelligence, offering enriched data, insights, and analytics, workflow solutions, and expert services.
- The company specializes in areas such as scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, and intellectual property management.
- Clarivate serves a diverse range of clients, including academic institutions, governments, and corporations, helping them make data-driven decisions and achieve their goals.
Company Specialties:
- Scientific and academic research
- Patent analytics and regulatory standards
- Pharmaceutical and biotech intelligence
- Trademark protection and intellectual property management
- Life science research, clinical trial research, and competitive intelligence
Company Website: www.clarivate.com
ASSUMPTION: Clarivate's extensive experience and global presence provide a stable and supportive work environment for employees.
📊 Role Analysis
Career Level: This role is suitable for an intermediate technical writer with 2-5 years of experience in the field.
Reporting Structure: The technical writer will report directly to the Documentation Manager and collaborate closely with Product Managers, Engineers, and other stakeholders.
Work Arrangement: The role requires hybrid working, with 2-3 days per week in the office and the rest of the week remote.
Growth Opportunities:
- Expanding knowledge and skills in emerging technologies and AI tools
- Developing expertise in content strategy and information architecture
- Advancing to senior technical writing or management roles within the organization
ASSUMPTION: Clarivate's large size and diverse offerings provide ample opportunities for professional growth and development.
🌍 Location & Work Environment
Office Type: Clarivate's Belgrade office is a modern, collaborative workspace designed to foster productivity and innovation.
Office Location(s): The Belgrade office is located in the R155 business park in Belgrade, Serbia.
Geographic Context:
- Belgrade is the capital and largest city of Serbia, with a population of over 1.1 million people.
- The city is known for its vibrant culture, rich history, and diverse architecture.
- Belgrade offers a high quality of life, with affordable living costs, a thriving food and entertainment scene, and easy access to nature and outdoor activities.
Work Schedule: The work schedule for this role is Monday to Friday, with some scheduling flexibility available around core working hours.
ASSUMPTION: The hybrid work arrangement and modern office space provide a flexible and supportive work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR department
- Technical writing test or assessment
- Interview with the Documentation Manager and/or other team members
- Final decision and offer
Key Assessment Areas:
- Technical writing skills and experience
- Communication skills and ability to work effectively with stakeholders
- Problem-solving and project management skills
- Cultural fit and alignment with Clarivate's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant technical writing experience and skills
- Provide examples of your technical writing work, such as user manuals, API documentation, or knowledge base articles
- Demonstrate your understanding of MadCap Flare and Central by discussing specific features and use cases
- Showcase your ability to work effectively in an Agile environment by describing your experience with Agile methodologies and tools
ATS Keywords: Technical Writing, MadCap Flare, MadCap Central, Agile Environment, Documentation Infrastructure, Content Strategy, Information Architecture, AI Tools, Collaboration, Project Management, Communication Skills, SaaS Products, ERP-Level Products, Software Development, Git-Based Workflows, Emerging Technologies
ASSUMPTION: Clarivate's application process is designed to assess candidates' technical skills, communication abilities, and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- MadCap Flare and Central
- Git-based workflows
- Agile project management tools (e.g., Jira, Asana, Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Content management systems (e.g., Adobe Experience Manager, SDL Tridion)
ASSUMPTION: The required tools and technologies for this role are industry-standard and widely used in technical writing and documentation management.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Expertise
- Innovation
- Performance
- Collaboration
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on delivering high-quality work
- Committed to continuous learning and professional development
Self-Assessment Questions:
- Do you have a strong commitment to delivering high-quality, user-focused documentation?
- Are you comfortable working in an Agile environment and collaborating with diverse stakeholders?
- Do you have a growth mindset and a desire to continuously learn and improve your skills?
ASSUMPTION: Clarivate's company values and work style emphasize collaboration, expertise, and a commitment to delivering high-quality results.
⚠️ Potential Challenges
- Managing complex documentation projects with tight deadlines
- Balancing the needs of multiple stakeholders, including users, product managers, and engineers
- Keeping up with the latest trends and best practices in technical writing and emerging technologies
- Adapting to changes in the organization's priorities and goals
ASSUMPTION: The role of a technical writer at Clarivate presents unique challenges that require strong project management, communication, and adaptability skills.
📈 Similar Roles Comparison
- Compared to other technical writing roles, this position requires a strong focus on collaboration and stakeholder management
- Clarivate's global presence and diverse offerings provide unique opportunities for professional growth and development
- This role is well-suited for candidates with intermediate technical writing experience looking to advance their careers in a dynamic and supportive work environment
ASSUMPTION: This role offers a unique blend of technical writing, collaboration, and project management responsibilities, making it an attractive opportunity for intermediate-level candidates.
📝 Sample Projects
- Developing user manuals and API documentation for Clarivate's SaaS products
- Creating and maintaining knowledge base articles and FAQs for customers and internal users
- Managing the documentation infrastructure using MadCap Flare and Central, including templates, variables, and conditional content
- Identifying opportunities to enhance workflows through automation or new tools, such as AI-driven solutions
ASSUMPTION: The sample projects listed are representative of the types of tasks and responsibilities required for this role at Clarivate.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- What are the most significant challenges facing the technical writing team currently, and how does this role address them?
- How does Clarivate support the professional development and growth of its technical writers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Clarivate foster a culture of collaboration and innovation within its technical writing team?
ASSUMPTION: Asking these questions during the interview process will help candidates better understand the role, the team, and the organization, enabling them to make a more informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant technical writing experience and skills
- Provide examples of your technical writing work, such as user manuals, API documentation, or knowledge base articles
- Prepare for a technical writing test or assessment, focusing on your ability to create clear, concise, and user-focused documentation
- Follow up with Clarivate's HR department one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
