Technical Writer

📌 Core Information

🔹 Job Title: Technical Writer

🔹 Company: Q2

🔹 Location: Bangalore, Karnātaka, India

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: April 16, 2025

🔹 Experience Level: Mid-Level (2-5 years)

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Creating, reviewing, editing, and publishing technical documentation using a docs-as-code approach
• Interviewing subject matter experts to gather technical details
• Researching, writing, and editing product implementation documentation
• Ensuring documentation clarity, completeness, technical accuracy, and quality
• Collaborating with cross-functional teams and working with distributed teams

ASSUMPTION: This role requires strong written and oral communication skills in English, as well as a comprehensive understanding of software development processes.

📋 Key Responsibilities

✅ Interviews developers, product owners, project managers, implementation engineers, and other subject matter experts to document technical details on setup and configuration requirements for existing and new features and/or customizations for distribution to downstream internal groups and/or Q2’s customers

✅ Researches, writes, edits, and reviews product implementation documentation within established time frames and produces illustrations and screenshots for the documentation when necessary

✅ Coordinates with groups downstream from development to ensure requested/required documentation of various development efforts are captured and passed to downstream groups

✅ Conducts and/or assists in documentation planning tasks, including preparing documentation plans, defining audience, performing task analysis, and establishing project schedules

✅ Conducts tests and solicits feedback to ensure the clarity, completeness, technical accuracy, and quality of the documents produced

✅ As assigned, reviews and validates technical documentation produced by other departments or by other Q2 writers to ensure technical accuracy and adherence to Q2 styles

✅ Performs other related duties, as required

✅ Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

ASSUMPTION: The role may require occasional travel to Q2’s customer sites.

🎯 Required Qualifications

Education: Bachelor's degree, ideally with an emphasis on Technical Communication, Rhetoric and Writing Studies, Communication Studies, English, or a related writing-intensive field

Experience: Typically a minimum of 2 years of technical writing experience or an advanced degree with demonstrable writing and analytical skills

Required Skills:

• Comprehensive understanding of software development processes
• Experience with HTML, CSS, and preferably Javascript
• Knowledge of programming languages and API documentation development
• Excellent communication skills, both verbal and written
• Strong teamwork, organization, and problem-solving skills
• Ability to work effectively in a collaborative working environment and be highly proactive

Preferred Skills:

• Knowledge of banking practices
• Knowledge of help authoring software, structured content authoring, and single-sourcing

ASSUMPTION: Fluency in written and oral communication in English is required for this role.

💰 Compensation & Benefits

Salary Range: INR 6,00,000 - 1,200,000 per annum (Estimated based on industry standards for mid-level technical writers in Bangalore)

Benefits:

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs

Working Hours: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement

ASSUMPTION: The salary range is an estimate based on industry standards for mid-level technical writers in Bangalore. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically digital banking and lending solutions for banks, credit unions, alternative finance, and fintech companies

Company Size: Medium (1,001-5,000 employees)

Founded: 2004 (Headquarters in Austin, TX, USA)

Company Description:

• Q2 is a financial experience company dedicated to providing digital banking and lending solutions to its partners worldwide
• Offers comprehensive end-to-end solution sets, enabling partners to provide cohesive, secure, data-driven experiences to every account holder
• Publicly traded on the NYSE under the stock symbol QTWO

Company Specialties:

• Banking Technology
• Banking Software
• Online Banking
• Mobile Banking
• Security
• Digital banking
• Lending
• Payments
• Fintech
• Commercial banking
• Business banking
• Banking as a Service
• Compliance
• Leasing
• Retail banking

Company Website: Q2.com

ASSUMPTION: Q2 is a well-established company in the financial services industry, with a strong focus on digital transformation solutions.

📊 Role Analysis

Career Level: Mid-Level (2-5 years of experience)

Reporting Structure: The Technical Writer will report to the Manager of Technical Writing

Work Arrangement: Hybrid (On-site with flexible remote work options)

Growth Opportunities:

• Potential career progression to Senior Technical Writer or Technical Writing Manager roles
• Opportunities to work on diverse projects and gain exposure to various aspects of the business
• Access to career development and mentoring programs

ASSUMPTION: The role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid (On-site with flexible remote work options)

Office Location(s): Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road, Crescent 4, Floor No. 11, Bangalore, India 560 048

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and is known for its vibrant tech industry
• The office is located in the Whitefield area, which is a major tech hub with numerous multinational companies
• The location offers easy access to public transportation, shopping, dining, and entertainment options

Work Schedule: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement

ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical writing test or assignment
• Final on-site or video interview with the team

Key Assessment Areas:

• Technical writing skills and experience
• Understanding of software development processes
• Communication skills, both verbal and written
• Problem-solving skills and ability to work in a collaborative environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for the technical writing test or assignment by reviewing your understanding of Q2’s products and services
• Research Q2’s company culture and values to demonstrate your fit during the interview

ATS Keywords: Technical Writing, Software Development, HTML, CSS, Javascript, API Documentation, Communication Skills, Teamwork, Problem Solving, Documentation Planning, Editing, Research, Illustration, Feedback Solicitation, Technical Accuracy, Security Policies

ASSUMPTION: The application process may vary depending on the specific needs of the hiring team.

🛠️ Tools & Technologies

• HTML, CSS, and preferably Javascript
• Help authoring software, structured content authoring, and single-sourcing tools
• Version control systems (e.g., Git)
• Project management tools (e.g., JIRA, Asana)

ASSUMPTION: The specific tools and technologies used may vary depending on the projects assigned to the Technical Writer.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Inclusive

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on continuous learning and improvement
• Results-driven and accountable

Self-Assessment Questions:

• Do you have a passion for writing and a strong attention to detail?
• Are you comfortable working in a fast-paced, collaborative environment?
• Do you have a growth mindset and a willingness to learn and adapt?

ASSUMPTION: Q2 values a diverse and inclusive workforce that fosters mutual respect for its employees and the communities it serves.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Working with distributed teams across different time zones
• Occasional travel to customer sites
• Keeping up with the latest technologies and industry trends

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a willingness to adapt and learn.

📈 Similar Roles Comparison

• Compared to other Technical Writer roles, this position may offer more exposure to software development processes and collaboration with cross-functional teams
• In the financial services industry, Q2’s focus on digital transformation solutions sets it apart from traditional banking institutions
• Career progression opportunities may vary depending on the specific company and its growth trajectory

ASSUMPTION: Researching similar roles and companies can provide valuable insights into the unique aspects of this position and help applicants make informed decisions.

📝 Sample Projects

• Documenting the setup and configuration requirements for a new mobile banking feature
• Creating user guides and API documentation for a lending platform
• Updating existing documentation to reflect changes in a digital banking solution

ASSUMPTION: Sample projects may vary depending on the specific needs of the business and the Technical Writer’s assigned projects.

❓ Key Questions to Ask During Interview

• What are the most pressing technical documentation needs for the team currently?
• How does this role collaborate with other teams within the organization?
• What are the most challenging aspects of working as a Technical Writer at Q2?
• What opportunities are there for professional growth and development within the company?
• How does Q2 support work-life balance for its employees?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for the technical writing test or assignment by reviewing your understanding of Q2’s products and services
• Research Q2’s company culture and values to demonstrate your fit during the interview
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.