Technical Writer

📌 Core Information

🔹 Job Title: Technical Writer

🔹 Company: Sun-itsolutions inc

🔹 Location: Laurel, Maryland, United States

🔹 Job Type: Contractor

🔹 Category: Technical Writing

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Collaborating with various stakeholders to gather information and ensure accurate documentation
• Creating clear, comprehensive, and user-friendly documentation/media tailored to the organization's needs
• Leveraging industry best practices in technical writing and using documentation and video production tools
• Producing high-quality, professional documentation/media, including user manuals, training materials, SOPs, and instructional videos

ASSUMPTION: The role requires a balance of strong writing skills, attention to detail, and the ability to work effectively with diverse teams.

📋 Key Responsibilities

✅ Engage with Customer Service leadership, project managers, training specialists, subject matter experts (SMEs), and end-users to gather accurate information

✅ Ensure documentation reflects processes and procedures accurately

✅ Create clear, comprehensive, and user-friendly documentation/media, including:

• User manuals and operational guides (e.g., user guides, quick reference guides)
• Training materials (e.g., brochures, presentations)
• Standard Operating Procedures (SOPs) for maintenance and troubleshooting
• Instructional Videos

ASSUMPTION: The role may require occasional travel to meet with stakeholders or attend training sessions.

🎯 Required Qualifications

Education: Bachelor's degree in English, Communication, Business Management, or a related field

Experience: Six (6) years of senior-level experience. Ten years of relevant experience may be substituted in lieu of a bachelor's degree.

Required Skills:

• Minimum of 6 years of experience in a technical writing position
• Proficient in documentation tools and version control
• Understanding of software and project development processes
• Capable of clear and concise writing tailored to various audiences, with strong editing and familiarity with style guides

Preferred Skills:

• AP style guide experience
• SOW and RFP development experience

ASSUMPTION: Candidates with experience in the IT industry or related fields may have an advantage in understanding the context of the documentation.

💰 Compensation & Benefits

Salary Range: The salary range for this role is $70,000 - $100,000 per year, based on industry standards for technical writers with 5-10 years of experience in the Laurel, MD area.

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Professional development opportunities

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM with a one-hour lunch break

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Sun-itsolutions inc operates in the staffing and recruiting industry, focusing on providing IT and IT-enabled services to leading companies worldwide.

Company Size: With 51-200 employees, Sun-itsolutions inc offers a mid-sized company environment where applicants can expect a balance between structure and growth opportunities.

Founded: Sun-itsolutions inc was founded in 2005 and has since grown to become a global software services organization.

Company Description:

• Sun-itsolutions inc offers a comprehensive portfolio of IT and IT-enabled services, including web application development, product engineering services, enterprise integration solutions, and IT staffing
• The company delivers innovative business and technology solutions to leading companies worldwide
• Sun-itsolutions inc is committed to providing high-quality services and solutions tailored to clients' unique needs

Company Specialties:

• Web application development
• Product engineering services
• Enterprise integration solutions
• IT staffing

Company Website: http://sun-itsolutions.com/

ASSUMPTION: Sun-itsolutions inc's focus on IT services and solutions may require applicants to have a strong understanding of technology and its applications.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring a high level of experience and expertise in technical writing.

Reporting Structure: The Technical Writer will report directly to the Customer Service leadership team and collaborate with various stakeholders across the organization.

Work Arrangement: This is an on-site role, requiring the candidate to work from the company's Laurel, MD office.

Growth Opportunities:

• As a senior-level role, this position offers opportunities for mentoring junior team members and contributing to the development of the company's documentation processes
• With Sun-itsolutions inc's focus on growth and innovation, there may be opportunities for the Technical Writer to take on additional responsibilities or move into a management role

ASSUMPTION: The company's commitment to professional development may provide opportunities for the Technical Writer to expand their skills and advance their career.

🌍 Location & Work Environment

Office Type: Sun-itsolutions inc's Laurel, MD office is a professional, modern workspace designed to foster collaboration and productivity.

Office Location(s): 13241 Bartram Park Blvd, Jacksonville, Florida 32258, US

Geographic Context:

• The Laurel, MD area offers a mix of urban and suburban living, with a variety of cultural attractions, outdoor activities, and dining options
• The office is conveniently located near major highways and public transportation, making it easily accessible for commuters
• The region experiences a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: The work schedule for this role is Monday-Friday, 8:00 AM - 5:00 PM with a one-hour lunch break. Occasional overtime may be required to meet project deadlines.

ASSUMPTION: The company's commitment to work-life balance may provide flexibility in scheduling and remote work arrangements, depending on the role and team needs.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screen with the hiring manager
• In-person interview with the Customer Service leadership team and relevant stakeholders
• Background check and reference checks
• Job offer

Key Assessment Areas:

• Writing samples and portfolio
• Technical knowledge and understanding of software development processes
• Communication and interpersonal skills
• Problem-solving and analytical skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Include examples of your technical writing work, such as user manuals, training materials, or SOPs
• Prepare for behavioral interview questions that focus on your problem-solving, communication, and teamwork skills

ATS Keywords: Technical Writing, Documentation Tools, Version Control, Editing, AP Style Guide, SOW Development, RFP Development, User Manuals, Training Materials, Standard Operating Procedures, Instructional Videos, Clear Writing, Concise Writing, Software Development Processes, Project Development Processes

ASSUMPTION: Sun-itsolutions inc uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Documentation tools (e.g., MadCap Flare, Adobe FrameMaker, or similar)
• Version control systems (e.g., Git, SVN, or similar)
• Video production tools (e.g., Camtasia, Adobe Premiere Pro, or similar)
• Project management tools (e.g., Jira, Asana, or similar)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the project requirements.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Innovation
• Collaboration
• Accountability

Work Style:

• Results-driven
• Team-oriented
• Adaptable
• Attention to detail
• Strong communication skills

Self-Assessment Questions:

• Do you have a strong commitment to customer service and ensuring client satisfaction?
• Are you comfortable working in a collaborative, team-oriented environment?
• Do you have a proven track record of delivering high-quality documentation on time and within budget?

ASSUMPTION: Sun-itsolutions inc values candidates who align with their company values and can contribute to a positive, productive work environment.

⚠️ Potential Challenges

• The role may require working with complex technical information and translating it into user-friendly content
• Occasional travel may be required to meet with stakeholders or attend training sessions
• The role may involve tight deadlines and project demands, requiring strong time management and prioritization skills
• The company's focus on growth and innovation may result in changing priorities and project requirements

ASSUMPTION: Candidates should be prepared to adapt to changing circumstances and manage multiple priorities effectively.

📈 Similar Roles Comparison

• This role is similar to other senior technical writing positions, but may offer more opportunities for collaboration and mentoring due to Sun-itsolutions inc's size and focus on growth
• The role may require more experience with software development processes compared to other technical writing positions
• Career paths for technical writers may include moving into management roles, specializing in specific industries, or transitioning into related fields such as content strategy or information architecture

ASSUMPTION: Candidates should research similar roles and consider their career goals when applying for this position.

📝 Sample Projects

• Developing user manuals and quick reference guides for a new software product
• Creating training materials, including brochures and presentations, for a company-wide software rollout
• Writing and maintaining standard operating procedures (SOPs) for maintenance and troubleshooting
• Producing instructional videos to demonstrate software features and functionality

ASSUMPTION: The specific projects assigned may vary depending on the company's needs and the candidate's skills and experience.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the organization?
• What are the most significant challenges facing the company, and how can this role contribute to addressing them?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how is that reflected in this role?
• How does the company measure the success of its technical documentation, and how can this role contribute to improving those metrics?

ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare a portfolio of your technical writing work, including user manuals, training materials, or SOPs
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.