Technical Writer

📌 Core Information

🔹 Job Title: Technical Writer

🔹 Company: ASAPP

🔹 Location: Chennai, Tamil Nādu, India

🔹 Job Type: Full-time

🔹 Category: Technology, Information and Internet

🔹 Date Posted: 2025-04-09

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Creating various types of documentation for ASAPP products, features, and APIs
• Collaborating with multiple teams to guide them through the content creation process
• Managing projects to ensure timely delivery of quality materials
• Working in a fast-paced environment with a focus on customer service operations
• Contributing to improving published material and content templates

ASSUMPTION: This role requires strong written communication skills, the ability to understand technical concepts quickly, and experience in technical writing. Familiarity with AI or contact center domains is preferred.

📋 Key Responsibilities

✅ Create feature announcements, deployment walkthroughs, product guides, and technical specifications for ASAPP products, features, and APIs

✅ Partner with engineering, design, security, product, and customer teams to guide them through the ASAPP content creation process for their project

✅ Draft and publish content to docs.asapp.com using our content management system and publishing workflow

✅ Seek feedback from our customer-facing teams and contribute to improving our published material and content templates

✅ Manage your current and upcoming slate of projects to ensure you can continue to deliver quality material at the pace it’s needed

✅ Report directly to Senior Technical Product Manager for Documentation

ASSUMPTION: The role involves working with various teams and managing projects independently, requiring strong organizational skills and the ability to work quickly and adapt to changing priorities.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience

Experience: 2-5 years of experience in technical writing, content strategy, and instructional design

Required Skills:

• Exceptional written communication skills
• Ability to understand new technical concepts quickly
• Ability to work with subject experts and convey their expertise into clear language
• Ability to self-manage and drive projects forward without high-touch oversight
• Ability to work quickly and recognize when to ramp up and down
• Attention to detail and awareness for where it’s needed most

Preferred Skills:

• Experience in AI and/or Contact Center domains
• Experience with Github, Confluence, Jira, Lucidchart, and other authoring tools

ASSUMPTION: While experience in AI or contact center domains is preferred, the role may be suitable for candidates with strong technical writing skills and a willingness to learn new domains.

💰 Compensation & Benefits

Salary Range: INR 8-12 lakhs per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Competitive compensation
• Stock options
• Prudent Life Insurance
• Free Lunch and Dinner
• Connectivity (mobile phone & internet) stipend
• Wellness perks
• Mac equipment
• Learning & development stipend
• Parental leave, including 6 weeks of paternity leave

Working Hours: Full-time (40 hours/week) with flexible working hours

ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on qualifications and experience.